BT Broadband Quick Start Manual
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BT Broadband Quick Start Manual

BT Broadband Quick Start Manual

British telecommunications broadband quick start guide
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BT Total Broadband
Quick Start

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  • Page 1 Start here BT Total Broadband Quick Start...
  • Page 2 Quick Start Follow these simple steps to set up your BT Home Hub 2.0 Check your box contents. ADSL filters (x2) BT Total Broadband Bringing it all together v1.1.0 Compatible with the following operating systems: Microsoft Windows 98SE, ME, 2000, XP and Vista Apple Mac OS 10.2.4 to 10.5.x...
  • Page 3 BT Total Broadband User Guide Follow Quick Start guide first...

  • Page 4: Table Of Contents

    Call 0800 876 6542 * Please note: calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See www.bt.com/pricing for details. All calls made to BT or from BT may be recorded to help us give you a better service.
  • Page 6 What to do next You can start setting up your BT Home Hub any time, but please bear in mind that if you’re connecting it to a new broadband line, this may not be activated until midnight on your activation day. As you move through the set-up we’ll explain how the Hub shows if your service is active, or whether you need to wait a little longer.

  • Page 8: Learn About

    Learn about…...
  • Page 9 Learn about…...
  • Page 10 BT Total Broadband features BT Home Hub Your BT Home Hub is a broadband router that can connect computers to the internet using wired or wireless connections. Your Hub can share the broadband service across separate computers and devices (e.g. games consoles) and BT services such as BT Broadband Talk, BT Broadband Anywhere and BT Vision.
  • Page 11 BT Total Broadband Your super-fast BT Total Broadband service includes lots of great features and services, including email, security, great online content and more. Once you’ve set up your Hub and are online, find out about all the great things BT Total Broadband has to offer at >...

  • Page 12: Set-Up

    Set-up...

  • Page 14: When To Start

    Set-up Getting set up with BT Total Broadband is easy. Simply follow the separate guide and CD or use this section for more detailed set-up information. Quick Start Use this section to get set up and online When to start...

  • Page 15: Check Contents

    Check contents Open your Hub box and check you’ve everything you need to get started. You may not need to use all the items enclosed to set up your broadband. We’ll explain what you need as you go through this set-up.

  • Page 16: Unplug Existing Modem, Router Or Hub

    • wires running from it to your computer, phone socket and mains power. If you already have broadband and ADSL filters attached to your phone lines, you can leave them in place and re-use them with BT Total Broadband. > If you have an existing BT Home Hub, see page 35 >...

  • Page 17: Plug In Hub

    Please don’t plug in the Ethernet cable (yellow ends) just yet – we’ll tell you when to connect this if you need to. If the broadband cable (grey ends) isn’t long enough to reach one of your ADSL filters, please see ‘Can I use an extension lead to connect my Hub to my phone socket?’...

  • Page 18: Check Hub Lights

    Check Hub lights Wait for your Hub’s Broadband light to glow blue. This will take a few minutes. If the Broadband light isn’t glowing blue after a few minutes, see page 24 Connect computer Decide how you’re going to connect your computer to your Hub and choose whether to use the CD or manual set up.
  • Page 19 Run the CD to help you connect your computer to your Hub and make sure your computer is set up correctly for using BT Total Broadband. If you have more than one computer, run the CD on each one to connect it to your Hub.
  • Page 20 > If you don’t have a wireless adapter or your computer isn’t wireless-enabled, see page 40 Find your Hub’s preset network name/SSID and wireless key. These are printed on your wireless settings card (found in your Hub’s box) and also on the back of your Hub.
  • Page 21 Use your wireless adapter’s software to set up your wireless connection – its help function may be useful if you’re not sure how to do this – or follow the instructions for your computer’s operating system below. Windows XP and Window Vista Go to Start, click Connect XP: click...
  • Page 22 – you’re now connected to BT Total Broadband using your Congratulations BT Home Hub. To continue set-up and explore BT Total Broadband’s great features, including security, email, BT Broadband Talk – and more, go to www.bt.com/setup/start To continue set-up, go to www.bt.com/setup/start Connect computer manually using the Ethernet cable Check that your computer has a spare Ethernet port.
  • Page 23 > If a dial-up window appears, see page 45 – you’re now connected to BT Total Broadband using your Congratulations BT Home Hub. To continue set-up and explore BT Total Broadband’s great features, including security, email, BT Broadband Talk – and more, go to www.bt.com/setup/start To continue set-up, go to www.bt.com/setup/start...

  • Page 24: Help

    Help...
  • Page 25 Help...
  • Page 26 Help How to get help – if you need it – including broadband connection and general troubleshooting. Use this section to find help with… Connecting to the internet using the BT Home Hub Connecting to the internet using other devices (i.e. not the BT Home Hub)
  • Page 27 Broadband light is flashing orange Broadband light is red Broadband light is off Broadband light is blue If you don’t use a BT Home Hub, please see page 30. Help Restart button on the side of your Hub, and then restart...
  • Page 28 BT Power Save is active. To wake the Hub from power save mode: restart your Hub by pressing and releasing the of the Hub wait a few minutes for your Hub’s Broadband light to glow steady blue open your web browser on your computer to check you’re connected to the internet For more information on BT Power Save, please see page 54.
  • Page 29 24 hours. …and the next ten days We’ll also remotely test your line for up to ten days after your broadband is activated. This may occasionally interrupt your service, causing the Broadband light to flash orange.
  • Page 30 Hub by pressing and releasing the the Hub. Wait a couple of minutes until the Broadband light glows blue and open your web browser on your computer to check you’re connected to the internet. If the Broadband light is still red, try resetting the Hub’s default settings –...
  • Page 31 (such as telephones, fax machines, digital TV boxes etc.) in your home, leaving only your Hub and its ADSL filter plugged in If the Broadband light is now a steady either your home’s wiring or an blue: ADSL filter may be faulty. Reconnect...
  • Page 32 H Broadband light is blue Your Hub is connected to broadband, but there may be a problem with your computer and/or its connection to the Hub. Try the following: restart your Hub by pressing and releasing the of the Hub restart your computer wait for your Hub’s Broadband light to turn steady blue...
  • Page 33 (see your router instructions to find out how to • do this) Or, if you have a BT Home Hub available, you could disconnect your existing equipment and try using your BT Home Hub, see page 34 for set-up. Help...
  • Page 34 If you’ve got a specific question, it may have been asked before. Search our frequently asked questions online at www.bt.com/broadband/help If you can’t find what you’re looking for, maybe another BT Total Broadband user can answer your question in our online forum – go to www.bt.com/forums Setting up or using a non-BT Total Broadband feature For example: your own broadband equipment (i.e.

  • Page 35: General Troubleshooting

    My CD won’t run. What should I do? Where can I find my username and password / email? Where can I find my BT Broadband Talk phone number and password? I already have a modem or router, what should I do?

  • Page 36: My Cd Won't Run. What Should I Do

    My CD won’t run. What should I do? users: wait 30 seconds, then click on then click the CD icon. In the list of files, double-click setup. users: double-click the BT Total Broadband desktop icon, then Mac OS double-click Install.app.

  • Page 37: Where Can I Find My Username And Password / Email

    To access your email, either use the BT Yahoo! Mail icon on your desktop or type bt.yahoo.com/webmail If your Hub’s Phone light is blue, you can also find your BT Broadband Talk phone number using Hub Manager. To find out how to access your Hub Manager, please see page 53. For your BT Broadband Talk password please go to and click on the forgotten password link.

  • Page 38: I Already Have A Bt Home Hub, What Should Do

    Unplug it from the mains, then follow the leads and unplug them from your computer (if not using wireless) and ADSL filter. Follow the or the set-up insrtructions on page 11 to set up your new BT Home Hub and reconnect your computer.

  • Page 39: Fitting Filters - What Do I Do

    Fitting filters – what do I do? Follow the example below that most closely matches your home set-up: One socket More than one socket One socket – phone near socket, extension lead / doubler runs to where computer is Help...
  • Page 40 One socket near computer, extension lead doubler used for phone One socket – extension lead to computer and extension lead to Sky Tips You can connect a phone and Hub to the same ADSL filter. • You can connect two phones to the same ADSL filter if you use a •...

  • Page 41: I Have An Adsl Master Socket, Do I Still Need To Use Filters

    0800 800 150. You can still install broadband even if all devices don’t yet have an ADSL filter, but you must unplug any device without an ADSL filter from its phone socket. You can reconnect the device once you’ve an ADSL filter for it.

  • Page 42: Why Does My Broadband Speed Seem Slow

    Please note: if you use an online speed checker to test your broadband speed during these ten days, it may give you an inaccurate and misleading result. If it’s days, please try the following: after ten restart your Hub by pressing and releasing the of the Hub check that any extension sockets you’re using have an ADSL filter fitted...

  • Page 43: I Don't Have An Ethernet Port, Can I Connect To The Hub Using A Wire

    I don’t have an Ethernet port, can I connect to the Hub using a wire? Your BT Home Hub only accepts Ethernet (wired) or wireless connections. If your computer doesn’t have an Ethernet port, you can add one by buying a USB to Ethernet adapter or, for a desktop computer, a PCI Ethernet card.

  • Page 44: My Computer Or Device Does't Work With Wpa, Can I Still Use

    > For more information on your Hub Manager, see page 53 > If you need some help, please go to or call 0800 111 4567 into the address bar of your bthomehub.home See or change your wireless security www.bt.com/broadband/help/hub code. Help...

  • Page 45: The Wireless Connection To My Hub Is Unreliable. What Can I Do

    I try to set up a wireless connection. What can I do? Your computer’s pre-installed wireless software is preventing you from using the Windows standard wireless software. Find the wireless software on your Help bthomehub.home menu, click Change the wireless channel to avoid www.bt.com/broadband/help/hub into the address bar of your interference.

  • Page 46: Where Can I Get Some Help With General Home Computing

    BT Broadband Talk – and more. Please go to www.bt.com/setup/start 1 The BT Total Broadband network doesn’t need a connection password. However, some routers do require one. If you’re asked for a password, just enter ‘password’ and confirm, as required. then All programs and looking through the list.

  • Page 47: How Do I Set My Computer To Obtain An Ip Address Automatically

    Restart your computer Open your web browser Once you have successfully connected your computer to the internet, you’re ready to continue your set-up and explore BT Total Broadband’s great features, including security, email, BT Broadband Talk – and more. Please go to www.bt.com/setup/start...

  • Page 48: What Do I Do If A Dial-Up Networking Window Appears When Trying

    Automatically detect settings Click twice Once you have successfully connected your computer to the internet, you’re ready to continue your set-up and explore BT Total Broadband’s great features, including security, email, BT Broadband Talk – and more. Please go to www.bt.com/setup/start...

  • Page 50: Your Bt Home Hub

    Your BT Home Hub Your BT Home Hub...
  • Page 51 Your BT Home Hub...
  • Page 52 Your BT Home Hub All you need to know about your Hub’s lights, buttons and settings. Use this section to find out about your Hub Hub overview Hub buttons summary Hub lights Hub sockets summary Hub Manager Hub features Page...

  • Page 53: Hub Overview

    Hub overview Pull this panel off to attach a BT Hub Phone (if ordered) Use these sockets to set up your Hub – see page 9 Your BT Home Hub Use the Hub lights to check how the Hub and broadband connection are working –...

  • Page 54: Hub Buttons Summary

    2–3 seconds until your Hub lights go out stop pressing and wait for the Hub’s Broadband light to glow blue – this may take several minutes WArnInG: resetting your Hub means you also have to reset any changes you have made to the Hub software.

  • Page 55: Hub Lights

    Hub Hub in recovery Flashing mode Firmware recovery tool is ready to use Hub start-up Steady failed (see page Hub power off Your BT Home Hub Connected to Wireless broadband enabled broadband – (please wait) Registering wireless Confirming Wireless enabled...

  • Page 56: Hub Sockets Summary

    Hub sockets summary Power socket connects Hub to mains power using the Hub’s power adapter Broadband socket connects Hub to your broadband line via an ADSL filter Ethernet socket connects computers, games consoles or other devices using a wired connection...

  • Page 57: Hub Features

    Any connected BT Hub Phones will still work. BT Access Control Use BT Access Control to set times when your devices can’t connect to the internet. This can be handy, for example, if you’d like to cut back on the amount of time your children are online.
  • Page 58 – such as listening to internet radio, watching online video and downloading files – and you’ll end up with a busy broadband line! Please bear in mind that too many things happening at once over your broadband line may affect the quality of service you receive –...
  • Page 59 You can set up your computers to go into standby or low-energy usage mode automatically. Your Hub has BT Power Save – see page 54. Please disconnect your Hub from its power supply when not in use for an extended period (e.g.

  • Page 60: Useful Information

    Your Hub Manager: Your details BT Total Broadband username: BT Total Broadband password: (Your username and password are also your BT Yahoo! Mail address (email address) and password.) BT Broadband Talk phone number: BT Broadband Talk password: Wireless network name (SSID):...

  • Page 61: Index

    Index ADSL filters 13, 14, 36-37, 38 Anti-virus 31 Broadband Life 8, 19, 20, 31 Broadband light 26. 27, 28, 29 Broadband speed 3, 39 BT Access Control 54 BT Broadband Talk 31, 34, 51 BT Home IT Support 1, 31, 43...
  • Page 62 Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are supplied subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of a contract. ©...

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