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BT Business Total Broadband Quick Reference Manual
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BT Business Total Broadband Quick Reference Manual

Business total broadband
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Download this manual See also: User Manual, Quick Reference Manual
Welcome to BT Business Total Broadband
Quick Reference Guide
Follow the steps in this Quick Reference Guide to set up and
start using your new BT Business Total Broadband service.
The CD will help you make the most of your new service.
It includes your User Guide, with more detailed set-up tips,
service information and troubleshooting.
For online help, go to www.bt.com/business/help

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Summary of Contents for BT Business Total Broadband

  • Page 1 Quick Reference Guide Follow the steps in this Quick Reference Guide to set up and start using your new BT Business Total Broadband service. The CD will help you make the most of your new service. It includes your User Guide, with more detailed set-up tips, service information and troubleshooting.

  • Page 2: Table Of Contents

    If you use an online speed checker to test your broadband speed during these ten days, it may give you an inaccurate and misleading result. If you’ve got questions about your speed after ten days, go to http://speedtester.bt.com Quick reference guide...

  • Page 3: Important Things You Need To Know

    Important things you need to know Your equipment will get warm once connected to the power supply. Although this is normal, you should make sure that your equipment has • adequate ventilation to prevent overheating. Never block the vents on your equipment. Don’t expose your equipment to rain, water, moisture or direct sunshine.

  • Page 4: Where To Get Help

    Desktop Help is a tool that identifies problems with your broadband, email or Wi-Fi connection, suggests quick fixes or fixes problems remotely. It’s installed automatically when the CD included in your Welcome Pack is used to set up your BT Business Total Broadband service. Once Desktop Help is installed, you’ll see the...

  • Page 5: How To Set Up Bt Business Total Broadband

    Hub shows if your service is active, or whether you need to wait a little longer. If you’re moving an existing broadband connection to BT, your existing connection will stop working. When this happens, you can start setting up your Hub.
  • Page 6 ADSL filter’s phone socket 4 Plug in BT Business Hub Your Hub needs to be plugged into mains power and one of the ADSL filters that you fitted in step 3. Plug the broadband cable (with pink ends) into the DSL socket on your Hub and the ADSL modem socket on one of the ADSL filters.
  • Page 7 Connect computer using CD (recommended) Run the CD to help you connect your computer to your Hub and make sure your computer is set up correctly for using BT Business Total Broadband. If you have more than one computer, run the CD on each one to connect it to your Hub.
  • Page 8 Open your web browser – you should be on the internet. If you can’t connect to the internet, restart your computer and try the ‘Connect computer using wireless without the CD’ steps again. For more about wireless, including adapters, see the User Guide on your CD or www.bt.com/business/help Connect computer using the Ethernet cable without the CD Check that your computer has a spare Ethernet port.

  • Page 9: About Your Bt Business Hub

    What to do with an old Hub If you’ve received your new BT Business Hub as a replacement for a faulty one, please return the faulty one together with its power cable following the instructions we gave when you contacted the helpdesk.

  • Page 10: Connection Troubleshooting

    Connection troubleshooting If your connection isn’t working or it’s very slow, check your Hub lights and find out what to do using the table below. Hub light status What’s happening What to do Power light is flashing Remote update in progress Wait until light goes out.

  • Page 11: Useful Information

    To check broadband service status, call 0800 169 0199. Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See www.bt.com/pricing for details. All calls made to BT or from BT may be recorded to help us give you a better service.

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