BT Business Total Broadband User Manual page 46

my broadband connection to my Hub is unreliable. What should I do?
Q
If it's less than ten days since you first connected your Hub to broadband, please
wait a little longer. Your line needs time to establish its best broadband speed.
To make sure you receive the fastest, most reliable service possible on your line,
we'll remotely test it for up to ten days after your broadband is activated. This may
occasionally interrupt your service and cause your speed to vary. This is normal,
and your speed will settle down after ten days.
Please note: if you use an online speed checker to test your broadband speed
during these ten days, it may give you an inaccurate and misleading result.
If it's after ten days, please try the following:
restart your Hub by unplugging it at the main power socket
1
check that any extension sockets you're using have an ADSL filter fitted (see
2
page 42)
if you're using an extension lead or extension socket, plug the ADSL filter and
3
Hub directly into the main phone socket
unplug any other telephone devices (such as telephones, fax machines, printers
4
etc.) in your office, leaving only your Hub and its ADSL filter. This may identify if
an unfiltered device or faulty filter is interfering with your broadband line
Why does my broadband speed seem slow?
Q
Your broadband service will give you the fastest speed your phone line can support.
Line speeds may vary depending on a number of factors, such as line quality,
distance from your exchange or usage on the network.
Please note: for accurate information about your broadband speed, see our
speed checker at http://speedtester.bt.com
Help
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