BT Business Total Broadband User Manual page 34

BROADBAND
BROADBAND
D Internet light is red (and Broadband light is solid green)
INTERNET
Broadband is active, but your Hub can't connect to it.
Restart your Hub by unplugging the power cable and plugging it in again.
1
BROADBAND
INTERNET
If, after a couple of minutes, the Internet light is still red, check broadband
2
service status by calling 0800 169 0199*.
Wait a couple of minutes until the Internet light glows green and open your web
3
INTERNET
browser on your computer to check you're connected to the internet.
POWER
POWER
We recommend that you use the CD (included in your Welcome Pack) to install
4
and run Desktop Help (see page 4) to help you fix connection problems.
INTERNET
When you've installed Desktop Help, you'll see the
BROADBAND
If the Internet light is still red, call us on 0800 800 154* (please make sure
5
you're at your computer, and that it's switched on, when you call).
POWER
E Broadband light is flashing green slowly (light flashes roughly
BROADBAND
every second)
Make sure it's after 8pm on your broadband activation day. If not, please wait
1
until after this time.
INTERNET
If it's after 8pm on your broadband activation day, check that the broadband
2
cable is correctly inserted into your Hub's
Check that the other end of the broadband cable is correctly inserted into the
3
INTERNET
ADSL filter's DSL socket, and that the ADSL filter is correctly plugged into your
phone socket (see pages 42 and 43).
We recommend that you use the CD (included in your Welcome Pack) to install
4
POWER
and run Desktop Help (see page 4) to help you fix connection problems.
When you've installed Desktop Help, you'll see the
If you haven't installed and run Desktop Help, plug a telephone into the Phone
5
socket on the ADSL filter and listen for a dial tone. Then follow the instructions
in the dial tone table (see following page).
* Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See www.bt.com/pricing for details.
All calls made to BT or from BT may be recorded to help us give you a better service.
icon on your desktop.
DSL socket.
icon on your desktop.
Help
33