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BT Total Broadband User Manual
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BT Total Broadband User Manual

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Quick Start.
For help or more information, please see the User Guide.
1
Check your box contents.
ADSL filter
Power adapter
Broadband cable (grey ends)
ADSL filter
USB cable (blue ends)
Ethernet cable (yellow ends)
Fit an ADSL filter to every telephone socket that you use in your home. Sockets
2
could be used by telephones, faxes and digital TV boxes (e.g. Sky). These devices
need to use a filter to prevent interference with your broadband service.
Follow these five simple steps to get online.
User Guide and CD
Converter (green end)
BT Home Hub
Please note:
you may not need
to use all these items
when setting up
BT Total Broadband

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Summary of Contents for BT Total Broadband

  • Page 1 USB cable (blue ends) BT Total Broadband Ethernet cable (yellow ends) Fit an ADSL filter to every telephone socket that you use in your home. Sockets could be used by telephones, faxes and digital TV boxes (e.g. Sky). These devices...
  • Page 2 Using the broadband cable (grey ends), connect your Hub to an ADSL filter and then connect the power supply. Raise the Hub’s aerial and wait for the Broadband light to turn a steady green (other lights may be on or flashing). Insert the CD into your computer to continue the installation.
  • Page 3 Bringing it all together BT Total Broadband User Guide...
  • Page 4 We can set it all up for you For a small charge, a BT Home IT Engineer can visit and set up your broadband, talk, email and security – and give you a brief introduction to your BT Total Broadband service.
  • Page 5 Hold tight! Set-up Your super-fast broadband is here!
  • Page 6 Use this section for more detail than Quick Start. telephone line. Please also disconnect it from your computer. If you’d prefer someone to get you online with BT Total Broadband Have details handy rather than use this guide, we can help. For a small charge, You’ll need your BT Total Broadband username and password (this is...
  • Page 7 • unplug the device from Not enough ADSL filters? the socket You can order BT ADSL filters at www.bt.com/shop and most computer shops or by calling us on 0800 800 150. • plug an ADSL filter into the socket You can still install broadband even if all devices don’t yet have an...
  • Page 8 Extension lead for the Hub The Hub’s connection sockets are behind a panel at its rear. Lay your BT Home Hub face down, pinch clips and pull to open. Plug the broadband cable (grey ends) into the ‘Broadband’ socket on the Hub and the ‘DSL’ socket on one of the ADSL filters.
  • Page 9 5. Insert the CD into your computer We recommend you use our installation CD. It‘ll help you: choose and make the connection to suit you, install your BT Total Broadband Advanced software and get you online. It’ll also help you set up BT Broadband Talk (if ordered).
  • Page 10 If a dial-up networking window appears when trying to connect to the internet, Ethernet, unplug the connecting cable. please go to page 36. 2. Place your computer close to the BT Home Hub for a good wireless signal. 3. If you haven’t already, install your wireless adapter in your computer using the adapter manufacturer’s instructions.
  • Page 11 Setting up email 4. Find the SSID and wireless key for your BT Home Hub printed on its back. You’ll need your BT Total Broadband username/BT Yahoo! Mail address and password. SSID: Wireless key: You can access your email using webmail at bt.yahoo.com/webmail...
  • Page 12 The Hub is reset and ready for normal use when its Broadband and Internet lights are glowing steady green. Remember: resetting your Hub will mean you have to activate your BT Broadband Talk service again. See page 15.
  • Page 13 You can find out how to access your Hub Manager on page 17. connected to the Hub using an Ethernet Using other modems connection We recommend you use the BT Home Hub to get the most out of your Flashing Hub in DECT Wireless in Establishing Data Data BT Total Broadband service.
  • Page 14 Learn about...
  • Page 15 BT Broadband Talk, you can easily enable Broadband Talk phone or BT Hub Phone, the Hub will automatically the service and add a BT Hub Phone so you can make and receive use your standard telephone line. This is a safety measure to ensure BT Broadband Talk calls around the home.
  • Page 16 ‘Get started’ . www.bt.com/digitalvault 1. BT Yahoo! online software is not available to Mac OS users. The software is not installed Saving money on mobile calls at home by the CD if your computer is running Windows Vista. For the latest information, please go to btyahoo.com/broadband/vistasoftware...
  • Page 17 Inclusive minutes do not apply when roaming abroad. Within two weeks of your broadband Managing your accounts activation, we’ll send an email containing a registration code to your BT Yahoo! Mail address. Use this code to register online in order to get your inclusive BT Openzone minutes.
  • Page 18 Help...
  • Page 19 All lights are flashing? simply double-click this desktop icon (Windows PCs only). Or see ‘Troubleshooting’ on page 31. 1. At time of publication, BT Broadband Desktop Help is not available on Windows Vista. Please go to btyahoo.com/broadband/vistasoftware for up-to-date information on the Phone...
  • Page 20 Broadband light is flashing? There’s no dial tone: There is a dial tone: 1. try swapping the ADSL filter or 1. and you’re using an extension lead temporarily plugging your phone or extension socket, plug the ADSL Phone Wireless Broadband Internet Data directly into the telephone socket –...
  • Page 21 Hub, making sure there are no walls or barriers between them. Once a Mac OS users: double-click the ‘BT Home Hub’ desktop icon. If you’re wireless connection has been made, you can move your computer an advanced user, you could also try manual set-up on page 12.
  • Page 22 Windows 2000/XP/Vista Apple Mac OS X disconnect device. Make sure that the As you know, with BT Total Broadband and your power socket you plug the power cable into BT Home Hub you can enjoy adding a number of is easily accessible and located as close to services to your home network.
  • Page 23 Your details Designed by OgilvyOne worldwide. PHME 53413 V11 BT Total Broadband username: BT Total Broadband password: Your username and password are also your BT Yahoo! Mail address (email address) and password. BT Broadband Talk telephone number: BT Broadband Talk password:...