Troubleshooting And Hub Lights - BT Business Smart Hub User Manual

Troubleshooting and what your Hub lights mean
If your Hub is showing an
orange light, it's running
okay but needs a bit of help
connecting to the internet.
Here's what to do
1 Connect a device to the Hub using wireless
or an Ethernet cable (see page 5).
2 Open a new web browser on your device.
3 Click on Start Troubleshooting.
4 Follow the on-screen help wizard to
get connected.
8 Welcome to BT Business Broadband
4005 BTB Smart Hub User Guide-FTTP v4 [3].indd 8
No light Green
What's happening What's happening
The power is off or The Hub is starting up
you've turned the
light off
What to do What to do
If you haven't turned Wait a couple of
the light off, check that minutes for it to start
the Hub's power button
is on, its power cable is
plugged in correctly at
the mains and power is
turned on.
If there's still no light, call
us on 0800 800 154
Flashing orange Flashing purple
What's happening What's happening
The Hub is connecting The Hub is working but
to broadband your broadband isn't
connected
What to do What to do
Give it a minute or two Make sure your
to connect. The light broadband has been
will turn blue when activated (you should
your Hub is ready have received a text
or email).
It could take up to
midnight for it
to connect for the
first time
26/01/2018 16:09