BT Total Broadband Home Hub 3 User Manual And Troubleshooting
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Also See for Total Broadband Home Hub 3:
- User manual and troubleshooting (14 pages) ,
- Getting started and troubleshooting (40 pages) ,
- Getting started manual (16 pages)
Related Manuals for BT Total Broadband Home Hub 3
Summary of Contents for BT Total Broadband Home Hub 3
- Page 1 BT Total Broadband User guide and troubleshooting For online help, go to www.bt.com/help...
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Page 3: Table Of Contents
Contents Your BT engineer will come and set up your BT Total Broadband service and get one computer connected. After this, you’ll find lots more help in this guide, if you need it. Get some help Connect other computers and devices... - Page 4 It’s a tool that identifies problems with your broadband, email or wireless connection and the engineer will install it on your computer as part of your BT fibre installation. It then continually checks your broadband connection. If there’s a problem, BT Broadband Desktop Help automatically pops up to help fix it.
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Page 5: Get Some Help
1 12-month subscription £9 a month. We might not be able to fix some technical problems. Policy on fair use applies. Exclusions, terms and conditions apply. 2 Engineer visits: charges start from £90. Prices shown include VAT at 20%. VAT rate and prices may change. See www.bt.com for the latest prices. Get some help... -
Page 6: Connect Other Computers And Devices
How to connect other computers or devices using the CD Set-up will have connected your main computer to BT Total Broadband, but if you’d like to connect any other computers or devices, simply run your CD on the computer or device and follow the set-up wizard. - Page 7 If you’ve a wireless device such as a laptop, netbook, smart phone or games console Use its wireless feature to connect to your Hub. You’ll need your Hub’s wireless network name and wireless key. You can find these on your Hub’s handy pull-out (see page 9). If the engineer replaced your old Hub with a new one, he or she may have transferred your old Hub’s wireless settings to your new Hub –...
- Page 8 An even easier way to connect devices Your clever new Hub has a WPS (wi-fi protected set-up) button. What’s that mean? It means all you have to do to connect a WPS-enabled device or a PC (running Windows 7 or Windows Vista with Service Pack 2) is find your Hub’s network name using the device or PC you’re trying to connect to broadband –...
- Page 9 Note: if your computer has an Ethernet port, try plugging in the Ethernet cable. This may help you to get online. For more help with fixing connection problems, go to www.bt.com/start If you still have problems connecting, see page 12.
- Page 10 If you want to refresh a channel, follow the steps below. Or you can manually change to a channel of your choice – but this will stop the automatic channel selection feature. Open BT Broadband Desktop Help by double-clicking on your desktop. Click Healthcheck, then the wireless tab and follow the instructions to change wireless channel.
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Page 11: About Your Hub
About your Hub Hub Manager Your BT Home Hub 3 is like a computer. It has its own software running, which controls how it works and what it does. You can change your Hub’s settings using your Hub Manager –... - Page 12 You do this through your Hub Manager (the Power light will then be orange). To find out more about your Hub features, go to www.bt.com/help/homehub Hub wireless details If the engineer replaced your old Hub with a new one, he or she may have transferred your old Hub’s wireless settings to your new Hub –...
- Page 13 – this may take several minutes reset any changes that you or your engineer made before in Hub Manager This may include: reactivating BT FON – go to www.btfon.com • resetting any wireless settings that you changed •...
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Page 14: Connection Troubleshooting
POWER Connection troubleshooting POWER The first thing to do if your connection isn’t working is check your modem and find out what to do using the table below. You could have either an Openreach modem or an Openreach optical network connector. POWER POWER POWER... - Page 15 Restart button. Power light is orange BT Power Save is active For more about BT Power Save, see page 10 or go to www.bt.com/help Power light is blue Hub’s power supply is okay Nothing – power’s okay Check your Power light is blue and that your Infinity cable’s connected correctly. Then check your modem lights –...
- Page 16 WPS For more help, go to www.bt.com/help Hub is sleeping in Power Save mode Lights return to full power as soon as the Hub sees any activity. For more about BT Power Save, All lights are dimmed to save energy see page 10 or go to www.bt.com/help...
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Page 17: Useful Information
Your Hub Manager: bthomehub.home Password – see page 9. Jot down your details here BT Total Broadband username: BT Total Broadband password: Your username and password are also your BT Yahoo! Mail address (email address) and password. Useful information... - Page 18 Default Hub settings Broadband username (PPP): bthomehub@btbroadband.com Broadband password: none required Encapsulation: PPPoE Multiplexing: VC based VC Mux Wireless network name/SSID: Wireless key: The factory settings are printed on your Hub’s pull-out. Make a note of any changes here. Wireless interface: wi-fi 802.11.b, g or n Authentication: WPA-PSK...
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Page 19: The Small Print
Warranty • or Openreach modem yourself. Not only will it Your BT Home Hub 3 will arrive fault-free and make your warranty void, it may expose you to will work like it should for the minimum period of dangerous voltage or other hazards. - Page 20 Remember to GNU General Public License restore power to your Hub before turning on The BT Home Hub 3 contains code that is covered your computer(s). by the GNU General Public License (GPL). In accordance with the GPL, BT has made...
- Page 21 Registered Office: 81 Newgate Street, London EC1A 7AJ Registered in England No. 1800000 including braille, large print or V3 (Fibre) audio CD. Please go to BT.com Written and designed by The Art & Design Partnership and Muse Publishing or call 0800 800 150.