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BT Total Broadband User Manual
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BT Total Broadband User Manual

BT Total Broadband User Manual

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Download this manual See also: User Manual, Setup Manual
Quick Start.
For more detailed instructions and troubleshooting, please see 'Set-up' in your User Guide.
1
Check your box contents.
ADSL filters (x2)
Power adapter
Broadband cable (grey ends)
Please note:
You may not need to use all these items when setting up BT Total Broadband.
USB cable (blue ends)
Ethernet cable (yellow ends)
*Warning: choking hazard. Keep out of reach of children.
Fit an ADSL filter to every telephone socket that you use in your home. Sockets could
2
be used by telephones, faxes and digital TV boxes (e.g. Sky). These devices need to use
a filter to prevent interference with your broadband service.
Follow these five simple steps to get online.
User Guide and CD
BT Home Hub
BT Home Hub
BT Home Hub Wireless Settings
You will need these details to set up a wireless connection
to your BT Home Hub
Wireless
Network Name:
BTHomeHUB-D311
Wireless Key:
abcDef1234
Wireless settings card
Cable tidy*

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Summary of Contents for BT Total Broadband

  • Page 1 BT Home Hub Wireless Settings Please note: You will need these details to set up a wireless connection to your BT Home Hub You may not need to use all these items when setting up BT Total Broadband. Wireless Network Name: BTHomeHUB-D311...
  • Page 2 Using the broadband cable (grey ends), connect your Hub to an ADSL filter and then connect the power supply. Raise your Hub’s aerial and wait for the Broadband light to glow green (other lights may be on). Insert the CD into your computer to continue set-up. For more detailed instructions and troubleshooting, please see ‘Set-up’...
  • Page 3 BT Total Broadband User Guide...
  • Page 4 We can set it all up for you For a small charge, a BT Home IT Support engineer can visit and set up your broadband, talk, email and security – and give you a brief introduction to the service.
  • Page 5 Hold tight! Your super-fast broadband is here! Set-up...
  • Page 6 Hub’s Broadband light will glow green. If you prefer, we can set it all up for you. For a small charge, a BT Home IT Support engineer can visit and set up your broadband, talk, email and security – and give Remove existing modem you a brief introduction to the service.
  • Page 7 ADSL filter, but please make sure that it’s fitted as shown here. Not enough ADSL filters? At each phone socket that you’re using: You can order BT ADSL filters at www.bt.com/shop and most computer shops or by calling us on 0800 800 150. • unplug the device from the socket You can still install broadband even if all devices don’t yet have an ADSL filter,...
  • Page 8 3. Connect your BT Home Hub Extension lead for the Hub Plug the broadband cable (grey ends) into the ‘Broadband’ socket on your Hub and the ‘DSL’ socket on one of the ADSL filters. Plug the power cable into your Hub’s 9V DC socket and a nearby power supply.
  • Page 9 CD in the additional computer and follow the on-screen instructions. When you’re connected and online To help you make the most of your BT Total Broadband service and all its great features and options – including email, movies, inclusive calls and optional membership of the BT FON Wi-Fi Community –...
  • Page 10 *Opt in required. Wireless-enabled equipment required. Conditions apply. 3. Open your web browser – you should be on the internet. 4. To help you make the most of your BT Total Broadband service and all its great TROUBLESHOOTING features and options – including email, movies, inclusive calls and optional If you aren’t connected to the internet, please restart your computer and try the above again.
  • Page 11 6. Open your web browser to connect to the internet. 7. To help you make the most of your BT Total Broadband service and all its great 4. The Phone light on your Hub will glow green when your BT Broadband Talk features and options –...
  • Page 12 Sets your Hub to wireless association mode. Press and hold this button until the Phone and Wireless lights flash orange. This button is used to connect a BT Hub Phone to your Hub. Please refer to the BT Hub Phone userguide for more information.
  • Page 13 17) restart your Hub We recommend you use the BT Home Hub to get the most out of your BT Total Flashing red Hub in recovery Broadband service. However, if you’re going to be using another type of modem mode.
  • Page 14 Learn about...
  • Page 15 Your Hub is designed for the future and will grow with your needs – giving you calls to 999 or 112 made via BT Broadband Talk, may not work in the event of a power cut or broadband connection failure. These failures may be caused by reasons outside our control. BT Broadband Talk does not the peace of mind that you’ll always be up to date.
  • Page 16 BT Yahoo! Toolbar and Yahoo! Messenger. Download it at bt.software.yahoo.com To activate or check your security: *BT Yahoo! Online software isn’t available to Mac OS users. The BT Yahoo! Browser isn’t available to Vista OS users. • Option 1 customers: get the peace of mind that comes with Norton AntiVirus™...
  • Page 17 IT issues over the phone or in person. To join at no extra cost, or simply find out more about the BT FON Wi-Fi To find out more, call 0800 876 6542 or go to www.bt.com/homeitsupport Community, go to www.bt.com/setup/btfon 1.
  • Page 18 Need help with wireless? Use BT Home IT Call for straightforward, jargon-free advice and support over the phone whenever you need it. Go to BT Home IT Call at www.bt.com/homeitsupport *Terms, conditions and charges apply. Help...
  • Page 19 If you’ve restarted and still have connection problems, follow the lights guide on page 31 or run Desktop Help (if installed) for assisted troubleshooting. To run Desktop Help, double-click the BT Broadband Desktop Help icon on your desktop. No lights Go to ‘C’...
  • Page 20 If there are still no lights after above steps, please contact us – see page 30. Note: if you aren’t a BT Total Broadband customer, a red Broadband light on your Hub could mean your connection user name and password aren’t configured correctly in Hub Manager. Check the instructions supplied by your Internet Service Provider for more details.
  • Page 21 ADSL filter may for assistance. be faulty. Reconnect each ADSL filter and Mac OS users: double-click the ‘BT Home Hub’ desktop icon then double-click telephone device in turn, checking the ‘Install.app. ’ If there’s no dial tone at the main socket: Broadband light, to find out if one is faulty.
  • Page 22 Need help with home computing? How do I set my computer to obtain an IP address automatically? BT Home IT Support is here to help with professional IT support and advice across a wide range of computer and IT devices.
  • Page 23 To review these, click on ‘Terms close to the equipment as possible. and conditions’ at www.bt.com/btbroadband As you know, with BT Total Broadband and your BT Home Please save energy Hub you can enjoy adding a number of services to your Offices worldwide home network.
  • Page 24 Your Hub Manager: bthomehub.home Your details BT Total Broadband username: BT Total Broadband password: Your username and password are also your BT Yahoo! Mail address (email address) and password. BT Broadband Talk telephone number: BT Broadband Talk password: Wireless network name (SSID):...