BT Business Total Broadband User Manual page 33

If you still can't use your broadband service after 24 hours, please try the following:
make sure it's your broadband activation date (to check your activation date,
1
please see your 'welcome' letter or email)
restart your Hub by switching off at the mains power socket, waiting a minute
2
then switching back on again
use the CD (included in your Welcome Pack) to install and run Desktop Help (see
3
page 4) to help you fix connection problems. When you've installed Desktop
Help, you'll see the
check that any extension sockets you're using have an ADSL filter fitted (see
4
page 42)
if you're using an extension lead or extension socket, plug the ADSL filter and
5
Hub directly into the main phone socket
unplug any other telephone devices (such as telephones and fax machines) in
6
your office, leaving only your Hub and its ADSL filter plugged in
if the Broadband light is now a steady green, your Hub is successfully connected
7
to broadband. Connect your computer to your Hub and open your web browser
to check you're connected to the internet
if the Broadband light still isn't steady green, either your office's wiring or an
8
ADSL filter may be faulty. Reconnect each ADSL filter and telephone device in
turn, checking the Broadband light, to find out if any device is faulty. Also make
sure that every device in use is using an ADSL filter
if your Broadband light continues to flash, there may be a fault or interference
9
on your line. Call us on 0800 800 154* (please make sure you're at your
computer, and that it's switched on, when you call)
* Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See www.bt.com/pricing for details.
All calls made to BT or from BT may be recorded to help us give you a better service.
Help
32
icon on your desktop.