BT Business Total Broadband User Manual
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BT Business Total Broadband User Manual

BT Business Total Broadband User Manual

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BT Business Total Broadband

User Guide

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  • Page 1: User Guide

    BT Business Total Broadband User Guide...

  • Page 2: Table Of Contents

    Call us on 0800 400 400*. * Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See www.bt.com/pricing for details. All calls made to BT or from BT may be recorded to help us give you a better service.
  • Page 4 Welcome to BT Business Total Broadband Your fast broadband is nearly here Use this guide to find out all about your BT Business Total Broadband service and your new Business Hub, including more detailed set-up and how to get support and advice, should you have any problems.

  • Page 5: Learn About

    BT Business Total Broadband includes lots of great features and services, including email, security, web space and more. Once your BT Business Hub is set up and you’re online, find out about all the great things BT Business Total Broadband has to offer at www.bt.com/business/help...

  • Page 6: Broadband Speed

    BT Business Hub Your BT Business Hub is a broadband router that can connect computers to the internet using wired or wireless connections. Your Hub can share the broadband service across separate computers and devices (e.g. printers) and BT services such as BT Business Broadband Voice and BT Office Anywhere.

  • Page 7: Set-Up

    Set-up Getting set up with BT Business Total Broadband is easy. Simply follow the separate Quick Start guide or use this section for more detailed set-up information. Use this section to get set up and online Page 1 When to start...

  • Page 8: Check Contents

    If you’re moving an existing broadband connection to BT, your existing connection will stop working. When this happens, you can start setting up your Hub. Check contents Open your Hub box and check you’ve everything you need to get started. You may not need to use all the items enclosed to set up your broadband.

  • Page 9: Unplug Existing Modem, Router Or Hub

    If you already have broadband and ADSL filters attached to your phone lines, you can leave them in place and re-use them with BT Business Total Broadband. > If you already have a BT Business Hub, see page 41 >...

  • Page 10: Fit Adsl Filters

    Fit ADSL filters You need to use ADSL filters to stop your telephone calls interfering with your broadband service. Any devices (telephones, faxes, extension bells, digital TV boxes (e.g. Sky ) or monitored-alarm systems) that plug into your phone line need filters ®...

  • Page 11: Plug In Hub

    Plug in Hub Your Hub needs to be plugged into mains power and one of the ADSL filters that you fitted in step 4. Plug the broadband cable (with pink ends) into the DSL socket on your Hub and the ADSL modem socket on one of the ADSL filters. Plug the power cable into your Hub’s power socket and a nearby mains power supply.

  • Page 12: Check Hub Lights

    Check Hub lights Wait for your Hub’s Broadband and Internet lights to glow green. This will take a few minutes. If the Broadband and Internet lights aren’t glowing green after a few minutes, see page 30. Connect computer Decide how you’re going to connect your computer to your Hub and choose whether to use the CD or manual set-up.
  • Page 13 Run the CD to help you connect your computer to your Hub and make sure your computer is set up correctly for using BT Business Total Broadband. If you have more than one computer, run the CD on each one to connect it to your Hub.
  • Page 14 Connect computer using wireless without the CD If your computer is already connected to your Hub using an Ethernet cable, unplug this cable. Place your computer close to the Hub for a good wireless signal. If you haven’t already, install your wireless adapter in your computer using the adapter manufacturer’s instructions.
  • Page 15 Desktop Help (see page 4) to help you fix your problem > If a dial-up window appears, see page 52 Congratulations – you’re now connected to BT Business Total Broadband using your BT Business Hub. To continue set-up and explore your broadband service’s great features, go to www.bt.com/business/activate...
  • Page 16 (see page 24) or run the CD > If a dial-up window appears, see page 52 Congratulations – you’re now connected to BT Business Total Broadband using your BT Business Hub. To continue set-up and explore your broadband service’s great features, go to www.bt.com/business/activate...

  • Page 17: Connect Extra Computers

    Connect extra computers To connect extra computers, simply choose the way you’d like to connect from the list below and then follow the steps on the relevant page. Connecting extra computers using the CD Follow the steps on page 12. Connecting extra computers using wireless without the CD Follow the steps on page 13.

  • Page 18: Extra Features

    Hub Manager. The default admin password for your Hub Manager is your BT Business Hub’s serial number – you can find this on the side of your Hub. You can change this default password using your Hub Manager (see page 52).

  • Page 19: Security

    Security Make sure you’ve got an internet connection before changing your wireless security. Your wireless network Your BT Business Hub is already set up with the following: a unique network name (SSID, or Security Set Identifier) • a network encryption key (WPA, or Wi-Fi Protected Access) for added security •...
  • Page 20 Choose your own Wi-Fi key/wireless network passphrase. The preset Wi-Fi key is printed on the label on the side of your Hub. We strongly recommend that you change this to a passphrase of your choosing. Please note the following points about your new passphrase, which will help to make it more secure: it should include a mix of letters (upper and lower case), numbers and punctuation •...

  • Page 21: Firewall

    Call us on 0800 400 400*. * Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See www.bt.com/pricing for details. All calls made to BT or from BT may be recorded to help us give you a better service. Firewall Your Hub’s Firewall monitor continuously assesses any threats to your network,...

  • Page 22: Email

    Our incoming mail server name is pop3.btconnect.com Our outgoing (SMTP) mail server name is set to mail.btconnect.com Note: if you’re using a non-BT mail provider, you’ll need to enter the name of the incoming mail (POP3) server for that mail provider; the outgoing mail (SMTP) server will remain mail.btconnect.com...

  • Page 23: Domain Names

    Domain names A domain name is an internet address. If you have a domain name with a non-BT provider, we recommend that you transfer it to BT Business so you’ll have a single source of contact for technical issues.

  • Page 24: Content Screening

    Content screening Content screening is when you use your Hub to block images and web addresses. To set up content screening: open your web browser, type http://home (for your Hub Manager) in the address bar and press Enter or your return key click on the Content Screening icon in the...

  • Page 25: Static Ip

    Static IP If you want to host a web site, you may have ordered multiple Static IP with your BT Business Total Broadband service. If not, you can subscribe using Your account at www.bt.com/business/login. Once you’ve installed your BT Business Hub,...
  • Page 26 Enter the IP Address you wish to set the computer to (e.g. 217.37.237.65) and the Subnet mask to 255.255.255.0, the Gateway to 217.37.237.78 and the DNS Server to 217.37.237.78. Renew the IP address of the computer as shown below. Your Hub automatically detects the Static IP and removes the IP address from the public Static IP DHCP pool.
  • Page 27 ImPorTAnT: each time you change these settings, you’ll need to: 1 click Save to save your new settings. You may be asked to enter your password – if you haven’t changed it, the default password is the same as the serial number on the side of your Hub 2 release and renew the IP address of the computer to allow it to receive the new public Static IP address •...

  • Page 28: Bt Openzone Wireless Internet Access

    You can get online at BT Openzone hotspots throughout the UK and Republic of Ireland, and at selected locations abroad. Your BT Business Hub is already set up as a BT Openzone hotspot. This means you can offer secure, separate, publicly accessible wireless broadband for your customers and visitors.

  • Page 29: Bt Business Broadband Voice

    BT Business Broadband Voice is a VoIP (Voice over Internet Protocol) service. You can use it with your BT Business Hub to make and receive calls over the internet – your voice is transmitted over your broadband connection just like any business file or email.

  • Page 30: Help

    Use this section to find help with… Page Connecting to the internet using your BT Business Hub Setting up or using a BT Business Total Broadband feature General troubleshooting Resetting your Hub Help with connecting to the internet using your BT Business Hub For example: you can’t browse the internet or send email, and your internet...
  • Page 31 POWER POWER Restarting fixes most connection problems but if you still can’t connect, check your POWER Hub lights using the table below. POWER BROADBAND Guide to your Hub lights Section Page BROADBAND BROADBAND Power light is flashing red POWER BROADBAND POWER BROADBAND No lights...
  • Page 32 This may occasionally interrupt your service. POWER * Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See www.bt.com/pricing for details. All calls made to BT or from BT may be recorded to help us give you a better service. Help...
  • Page 33 * Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See www.bt.com/pricing for details. All calls made to BT or from BT may be recorded to help us give you a better service. Help...
  • Page 34 (see following page). * Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See www.bt.com/pricing for details. All calls made to BT or from BT may be recorded to help us give you a better service. Help...
  • Page 35 * Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See www.bt.com/pricing for details. All calls made to BT or from BT may be recorded to help us give you a better service. Help...
  • Page 36 INTERNET Internet light is green INTERNET Your Hub is connected to broadband, but there may be a problem with your computer and/or its connection to your Hub. Try the following: restart your Hub by unplugging the power cable, waiting a minute and POWER plugging back in restart your computer...
  • Page 37 0800 400 400*. * Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See www.bt.com/pricing for details. All calls made to BT or from BT may be recorded to help us give you a better service. Help...

  • Page 38: General Troubleshooting

    How do I make a connection to my computer without using the CD? Where can I find my email address and password? Where can I find my BT Business Broadband Voice username (056 phone number) and password? I already have a modem or router. What should I do? I already have a BT Business Hub.
  • Page 39 Hub? How do I change my Hub to accept WEP wireless connections? The wireless connection to my BT Business Hub is slow or unreliable. What can I do? How do I change the wireless channel on my BT Business Hub? My computer is showing a message ‘Windows cannot configure this wireless...
  • Page 40 Connect computer manually using the Ethernet cable Where can I find my email address and password? You selected a BT Connect email address, also known as your BT Business Total Broadband username or BT Connect email address, when you ordered the service.
  • Page 41 * Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See www.bt.com/pricing for details. All calls made to BT or from BT may be recorded to help us give you a better service. Help...
  • Page 42 Unplug it from the main power socket, then follow the leads and unplug them from your computer (if not using wireless) and ADSL filter. Follow the Quick Start guide or the set-up instructions on page 6 to set up your new BT Business Hub and reconnect your computer.
  • Page 43 Fitting filters – what do I do? Follow the example below that most closely matches your office set-up. one socket more than one socket one socket – phone near socket. Extension lead/doubler runs to where Hub is Help...
  • Page 44 one socket near Hub, extension lead doubler used for phone one socket – extension lead to Hub and extension lead to printer/fax Tips You can connect a phone and Hub to the same ADSL filter. • You can connect two phones to the same ADSL filter if you use a •...
  • Page 45 ADSL filter for it. * Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See www.bt.com/pricing for details. All calls made to BT or from BT may be recorded to help us give you a better service. Help...
  • Page 46 Your broadband service will give you the fastest speed your phone line can support. Line speeds may vary depending on a number of factors, such as line quality, distance from your exchange or usage on the network. Please note: for accurate information about your broadband speed, see our speed checker at http://speedtester.bt.com Help...

  • Page 47: How Can I Set Up My Bt Business Hub Manually

    Is my broadband a contended service? If so, what is the contention ratio? Although the new BT Business Total Broadband is a contended service, it isn’t contended at the exchange level by the previous 20:1 and 50:1 ratios. However, this doesn’t mean that you’ll receive a one-to-one contention. The contention happens at the national level and only at busy periods.

  • Page 48: What Do I Need To Use Wireless

    Hub. If you aren’t sure of your network login username and password, please see the ‘welcome’ letters or emails we sent when you ordered your BT Business Total Broadband service.

  • Page 49: My Computer Or Device Doesn't Work With Wpa. Can I Still Use Wireless On

    You’ll probably need to locate the wireless network connection settings, select your Hub from the list of devices in range, choose to connect to it and enter your new key when asked. Find out more about changing your wireless security at www.bt.com/business/help/wifisecurity Help...

  • Page 50: The Wireless Connection To My Bt Business Hub Is Slow Or Unreliable

    If you need help, go to www.bt.com/business/help/hub or call 0800 800 154*. * Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See www.bt.com/pricing for details. All calls made to BT or from BT may be recorded to help us give you a better service. Help...

  • Page 51: My Computer Is Showing A Message 'Windows Cannot Configure This Wireless

    I’d like to continue using my existing router. What do I need to do to connect to BT Business Total Broadband? We recommend that you use the BT Business Hub to get the most out of your BT Business Total Broadband service. However, if you prefer to use another type of modem or router, please follow its set-up instructions.

  • Page 52: How Do I Set My Computer To Obtain An Ip Address Automatically

    Click twice. Open your web browser. Once your computer is successfully connected to the internet, you’re ready to explore your broadband service’s great features, including security, email, content screening, internet access control – and more. Go to www.bt.com/business Help...

  • Page 53: What Do I Do If A Dial-Up Networking Window Appears When Trying To

    Hub. What is my Hub manager’s password? For security reasons, your BT Business Hub is set with a unique admin password. It’s your Hub’s serial number. You can find your Hub’s serial number on the side of your Hub.

  • Page 54: I'm Trying To Select The Subnet 10.X.x.x Ip Range And Have Received An

    To change your Hub Manager’s password: once your BT Business Total Broadband service is set up, access your Hub Manager by typing http://home or http://192.168.1.254 in the address bar of your web browser and pressing Enter or your return key...

  • Page 55: How Do I Dispose Of Old Equipment

    0800 400 400*. * Please note: calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See www.bt.com/pricing for details. All calls made to BT or from BT may be recorded to help us give you a better service.
  • Page 56 – if you haven’t changed it, the default password is the same as the serial number on the side of your Hub. Please note: BT Openzone will be enabled when you reset your Hub. For more information on BT Openzone, see page 27.
  • Page 57 This doesn’t affect your legal Bandwidth rights relating to equipment that’s faulty or As you know, with BT Business Total Broadband wrongly described. and your BT Business Hub you can enjoy adding a number of services to your office network.
  • Page 58 (click on Email BT, then enter your details). sensitive medical devices, for example a Declaration of Conformance heart pacemaker, when in close proximity.

  • Page 59: Useful Information

    0800 169 0199 Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See www.bt.com/pricing for details. All calls made to BT or from BT may be recorded to help us give you a better service. Useful information...

  • Page 60: Index

    Ethernet cable 7, 10, 15, 35, 46 Broadband service status 32, 34, 58 Ethernet port 15 Broadband speed 5, 45 Ethernet socket 15 BT Business Broadband Voice 28, 40, Extra features 17-28 BT Engineer Install 36 Firewall 20 BT Hosted VoIP 28...
  • Page 61 Warranty 56 MAC address filtering 19 Make and receive calls over broadband 28 WEP 18, 48, 58 Modem 8, 40, 50 Wi-Fi key 13, 14, 19, 20, 58 Wireless 5, 13, 14, 18-20, 21, 27, 35, Moving office 54 39, 41, 46, 47-50, 55 Network login password 40, 47 Wireless adapter 11, 13, 18, 35, 47, 50 Wireless broadband 27...
  • Page 62 Index...
  • Page 63 Offices worldwide The services we’ve described in this publication may not always be available and we may change them. And nothing we’ve written here is contractual. When we supply services and equipment, our terms and conditions apply. Also available in braille, ©...

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