BT Business Total Broadband User Manual page 35

There's no dial tone:
try unplugging the filter and plugging
1
your phone directly into the phone
socket – if there's a dial tone this
means there's a faulty ADSL filter.
Try swapping the filter
if you're using an extension socket or
2
extension lead, plug the ADSL filter
directly into the main phone socket
and listen again
If there's now a dial tone at the main
socket, but not at the extension: the
extension lead, wiring or socket is faulty.
Call us on 0800 800 154* or contact a
qualified engineer for help. You can try
connecting your Hub to your main phone
socket. If the Broadband light turns green,
your Hub's now connected to broadband.
Connect your computer to your Hub and
open your web browser.
If there's no dial tone at the main socket:
there's a problem with your telephone
line. Call us on 0800 800 154*.
* Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See www.bt.com/pricing for details.
All calls made to BT or from BT may be recorded to help us give you a better service.
Help
34
There is a dial tone:
check broadband service status by
1
calling 0800 169 0199*. If service is
okay, and you're using an extension
lead or extension socket, plug the
ADSL filter and Hub directly into the
main phone socket
unplug any other telephone devices
2
(such as telephones, fax machines,
digital TV boxes) in your office, leaving
only your Hub and its ADSL filter
plugged in
If the Broadband light is now a steady
green: either your office's wiring or an
ADSL filter may be faulty. Reconnect each
ADSL filter and telephone device in turn,
checking the Broadband light, to find out
if one is faulty. Also make sure that every
telephone device that's plugged in uses
an ADSL filter. If you moved your Hub,
try moving it back. When the Broadband
light is green, and your computer is
connected to your Hub, open your web
browser – you should now be connected
to the internet.
If the Broadband light is still off: and
today is your activation day, please
wait until after 8pm. If you still have no
Broadband light after 8pm, call us on
0800 800 154* (please make sure you're
at your computer, and that it's switched
on, when you call).