BT Business Hub 3 Getting Started And Troubleshooting
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BT Business Hub 3 Getting Started And Troubleshooting

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Getting started and troubleshooting
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Summary of Contents for BT Business Hub 3

  • Page 1 BT Business Total Broadband Getting started and troubleshooting For online help, go to www.bt.com/business/help/broadband...

  • Page 3: Table Of Contents

    Contents To install your BT Business Hub 3, please see the Getting Started section of this guide. Getting up to speed Get some help Getting started Connect other computers and devices About your Hub Connection troubleshooting Useful information The small print...

  • Page 4: Getting Up To Speed

    After ten days, you can check your broadband speed at www.speedtester.bt.com When you use the broadband speed tester: plug your computer directly into your BT Business Hub with an Ethernet cable – • if you use wireless or connect to a Local Area Network (LAN), you won’t get an...

  • Page 5: Getting Up To Speed

    You might also want to consider upgrading your computer to the latest wireless ‘n’ technology for faster wireless speeds – you can now get wireless cards with this at www.businessdirect.bt.com or high street computer shops. Your computer and the internet The power of your computer can greatly affect performance –...

  • Page 6: Get Some Help

    Connection troubleshooting: go to page 20. Desktop help – new and better than ever BT Broadband Desktop Help (PCs only) is included with your BT Business Total Broadband service. It’s a tool that identifies problems with your broadband, email or wireless connection.
  • Page 7 Note: BT Broadband Desktop Help only works with PCs using Windows 7, Vista or XP. Sorry, it doesn’t work with Macs. If you use a Mac, please try other help options in this guide.

  • Page 8: Getting Started

    Follow these simple steps to set up your BT Business Hub 3 and get online You can start setting up at any time, but if you’re new to BT Business Total Broadband your line might not be activated until midnight on your activation day. We’ll show you how to tell if your line’s active during set-up.

  • Page 9: Getting Started

    Unplug any existing broadband equipment If you’ve had broadband before – from BT or elsewhere – unplug your old modem, router or Hub and set it aside. You can leave your ADSL filters plugged in for the moment. Fit ADSL filters Fit an ADSL filter to every phone socket that you use in your place of work, unless you have filters in place from a previous service.
  • Page 10 Connect your Hub Using the broadband cable (grey ends), connect your Hub to an ADSL filter. Plug your Hub into a mains power socket. Wait for your Hub’s Broadband light to glow blue This will take a few minutes. If it doesn’t glow blue, go to page 20.
  • Page 11 Insert the CD into your computer to continue set-up Set-up will take a few minutes. No CD? Go to page 11. All done You should now be connected to the internet. Getting started...

  • Page 12: Connect Other Computers And Devices

    How can I find out if my computer or device works with wireless? Your BT Business Hub 3 is wireless enabled, so you just need to check that your computer or other device can connect wirelessly. If you’ve bought a laptop in the last couple of years, it’s likely to have wireless built in but you may need to turn it on using a button or switch on your laptop.

  • Page 13: Connect Other Computers And Devices

    How to connect other computers or devices without using the CD If you’ve a wired device Simply plug its Ethernet cable into one of the spare Ethernet (yellow) ports on the back of your Hub. We suggest you use an Ethernet connection if your computer or device is usually near your Hub.
  • Page 14 An even easier way to connect devices Your clever new Hub has a WPS (wi-fi protected set-up) button. This means all you need to do to connect a WPS-enabled device or PC (running Windows 7 or Windows Vista with Service Pack 2) is: •...
  • Page 15 What to do if you have a problem connecting your computer to your Hub If the computer’s never been connected to the Hub before, see the Getting Started section of this guide. Check the Hub lights table and troubleshooting on page 20. If the Broadband light is blue, broadband to your Hub is okay.
  • Page 16 PC. Even better, consider getting a longer Ethernet cable to plug into your Hub and computer – you can get these from www.businessdirect.bt.com or high street computer shops If you’ve a laptop with an internal wireless card, consider getting an external adapter •...
  • Page 17 Or you can manually change to a channel of your choice – but this will stop the automatic channel selection feature. Open BT Broadband Desktop Help by double-clicking its icon on your desktop. Click PC Healthcheck.

  • Page 18: About Your Hub

    About your Hub Hub Manager Your BT Business Hub 3 is like a computer. It has its own software running, which controls how it works and what it does. You can change your Hub’s settings using your Hub Manager – simply open your web browser and type http://btbusinesshub.home in the address bar.

  • Page 19: About Your Hub

    Hub to your broadband line via an ADSL filter socket (grey) Broadband: BT Infinity only for BT Infinity for business and fibre optic products socket (red) Ethernet sockets connects computers, servers or other devices using a wired connection (yellow) 1-4 (no.
  • Page 20 BT Power Save Your BT Business Hub 3 comes with Power Save, which means it goes into sleep mode if there’s been no activity for over five minutes. All lights will be dimmed and your Hub will wake up as soon as you need it.

  • Page 21: Resetting Your Hub

    Before disposing of any such equipment, we recommend you reset it to its default settings – this should remove all your personal settings. To find out how to reset your Hub to its default settings, see above. For more help, go to www.bt.com/business/help/hub3 About your Hub...

  • Page 22: Connection Troubleshooting

    Power light is red Hub has a problem restarting Power light is orange BT Power Save is active Power light is blue Hub’s Power supply is okay Broadband light is off There isn’t a broadband connection Broadband light flashing orange, Hub’s connecting to broadband...

  • Page 23: Connection Troubleshooting

    You can wake up your Hub by pressing and releasing its Restart button. For more about BT Power Save, see page 18 or go to www.bt.com/business/help/hub3powersave Nothing – power’s okay Check your Power light is blue and that your broadband cable’s connected correctly.
  • Page 24 All lights are flashing blue Password override in progress Still not working? You can get lots more help online at www.bt.com/business/help/hub3. Or call us on the number shown under ‘Need help?’ in your ‘welcome’ emails and letters. For more help to fix a fault, go to www.bt.com/business/faults...
  • Page 25 (see above to find out how turn security on). To find out more about WPS go to page 12. For more help, go to www.bt.com/business/help/hub3wifi Lights return to full power as soon as the Hub sees any activity. For more about BT Power save, see page 18 or go to www.bt.com/business/help/hub3powersave Wait two minutes for all lights to turn steady blue.
  • Page 26 Note for the first 24 hours after set-up After you’ve installed your Hub, it can take up to 24 hours to establish the fastest, most reliable service possible on your line. During this time, the Broadband light may flash orange between periods of steady blue and your broadband service may be interrupted.
  • Page 27 ‘welcome’ emails and letters (please make sure you’re at your computer, and that it’s turned on, when you call). Note: the BT Business Hub will only work with a BT broadband service. If you aren’t a BT Business Total Broadband customer, a red Broadband light on your Hub could mean your ‘connection’...
  • Page 28 Broadband light is off Broadband isn’t active on your telephone line or there’s a problem with the broadband signal reaching your Hub. Make sure it’s after midnight on your broadband activation day. If not, please wait until after this time. If it’s after midnight on your broadband activation day, check that the broadband cable (grey ends) is correctly inserted into your Hub’s Broadband socket (grey).
  • Page 29 There’s no dial tone: There is a dial tone: try unplugging the filter and plugging check if anything, such as network your phone directly into the phone maintenance, is affecting internet socket – if there’s a dial tone this means performance by calling broadband there’s a faulty ADSL filter.
  • Page 30 Hub using the Ethernet cable Check that this cable is inserted correctly by unplugging and plugging back in each plug. > If you still can’t connect, run your BT Business Total Broadband set-up CD, which will automatically correct these settings >...
  • Page 31 Note: if your computer has an Ethernet port, try plugging in the Ethernet cable. This may help you to get online. For more help with fixing connection problems, go to www.bt.com/business/help/hub3 If neither of the above solves this problem, please call us on the number shown under ‘Need help?’...

  • Page 32: Useful Information

    Useful information Useful web site addresses www.bt.com/business/help/broadband Help and support: Your Hub Manager: http://btbusinesshub.home password – see page 16. Jot down your details here BT network login username: BT network login password: Useful information...

  • Page 33: Useful Information

    Default Hub settings Broadband username (PPP): green-light@service.btclick.com Broadband password: none required Encapsulation: PPPoA Multiplexing: VC based VC Mux Wireless network name/SSID: Wireless key: The factory settings are printed on your Hub’s pull-out. Make a note of any changes here. Wireless interface: wi-fi 802.11.b, g or n Authentication: WPA-PSK...

  • Page 34: The Small Print

    Before cleaning your Hub, disconnect its power Warranty • supply. Use a damp cloth for cleaning. Your BT Business Hub 3 will arrive fault-free and will work like it should for the minimum period of For better performance, don’t place your Hub on •...

  • Page 35: The Small Print

    Hub to connect to your broadband line) will lose internet access. Remember to The BT Business Hub contains code that is covered by the GNU General Public License (GPL). restore power to your Hub before turning on your In accordance with the GPL, BT has made computer(s).

  • Page 36: Index

    Broadband light 8, 13, 19, 20-28 Network login password 17, 30 Broadband speed 2 BT Broadband Desktop Help 4-5 Network login username 17, 30 BT Power Save 18, 20-23, 33 Online help 4 BT Business Total Broadband username 17, 23, 25, 30 Password 17, 25,...
  • Page 37 Wireless 3, 10, 11, 14, 15, 18, 19, 22, 23, 28, 29, 31 Wireless adapter 10, 14, 29 Wireless channel 15, 29 Wireless security 22 Wireless signal 14, 29 WPA 12, 31 WPS 12, 16, 22, 23 Index...
  • Page 40 Offices worldwide The services we’ve described in this publication may not always be available and we may change them. And nothing we’ve written here is contractual. When we supply services and equipment, our terms and conditions apply. © British Telecommunications plc 2012 Registered Office: 81 Newgate Street, London EC1A 7AJ Registered in England No.

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