BT Home Hub Quick Start Manual
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BT Home Hub Quick Start Manual

Total broadband
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Summary of Contents for BT Home Hub

  • Page 1: Quick Start

    Start here BT Total Broadband Quick Start...
  • Page 2 Follow these simple steps to set up your BT Home Hub and get online. If you need some help or more information, see page 8. Check your box contents. If something you need is missing, call us on 0800 731 0265.
  • Page 3 Unplug any existing broadband equipment. If you’ve had broadband before – from BT or elsewhere – unplug your old modem, router or Hub and set it aside. You can leave your ADSL filters plugged in for the moment.
  • Page 4 Unless you already have ADSL filters plugged in from a previous broadband service, fit an ADSL filter to every phone socket that you use in your home. Sockets could be used by telephones, faxes and digital TV boxes (e.g. Sky ).
  • Page 5 Using the broadband cable (grey ends), connect your Hub to an ADSL filter, then connect the power cable. Important: please make sure you use the power cable supplied with your new Hub – don’t use any other power cable.
  • Page 6 Wait for your Hub’s Broadband light to glow blue. This will take a few minutes. If it doesn’t glow blue, see the lights table on page 11 of your User Guide. Insert the CD into your computer to continue set-up. BT Total Broadband Follow Quick Start Bringing it all together v1.5...

  • Page 7: What Next

    Start making great-value calls over the internet with BT Broadband Talk – see page 7 of your User Guide to find out more. If you’ve upgraded from a previous BT Home Hub, see page 21 of your User Guide for some things you may need to sort out.
  • Page 8 When should I start setting up my BT Home Hub? You can start setting up your BT Home Hub at any time – but please bear in mind that your new broadband line may not be activated until midnight on your activation day.
  • Page 9 BT Home Hub Setup. Mac OS users: double-click the BT Total Broadband desktop icon, then double-click setup.app. If your CD still won’t run, follow the steps on page 26 or your User Guide for connecting your computer manually to your Hub.
  • Page 10 If you don’t feel confident setting up BT Total Broadband yourself, we can help. A BT Home IT Support engineer can visit and set up your secure wireless broadband, BT Broadband Talk, email and security and give you a brief introduction to the service...
  • Page 11 Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are supplied subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of a contract. ©...

  • Page 12: User Guide

    Follow Quick Start guide first BT Total Broadband User Guide...

  • Page 13: Learn About

    We can set it all up for you in person If you don’t feel confident setting up BT Total Broadband yourself, we can help. A BT Home IT Support engineer can visit and set up your secure wireless broadband, BT Broadband Talk, email and security and give you a brief introduction to the service –...

  • Page 14: Table Of Contents

    Your complete broadband package includes lots of great features to help you get the most out of the internet. Use this section to learn about your service Page BT Home Hub Wireless broadband Connecting with a cable (wired broadband) BT Total Broadband...

  • Page 15: Bt Home Hub

    Ethernet cable (see page 5). What you need Your BT Home Hub is already wireless enabled, so you just need to check that your computer, games console or other device can connect wirelessly. If you’ve bought a laptop in the last couple of years, it’s likely to have wireless built in, but you may need to turn it on using a button or switch on your laptop.
  • Page 16 It’s not just for computers! These days, a whole range of devices can connect wirelessly to your Hub and BT Total Broadband. These include the latest games consoles, mobile phones and printers. To find out more, and to see our simple guides to connecting these devices, go to www.btgaming-and-gadgets.co.uk...

  • Page 17: Connecting With A Cable (Wired Broadband)

    Out and about with BT FON The other exciting part of using wireless with BT Total Broadband is that you can access the internet when you’re out and about, using a mobile device such as a laptop or mobile phone.

  • Page 18: Bt Total Broadband

    BT online security – download your security software to help protect your computer BT Digital Vault – use online storage to back up and share your files, photos and music Find out about all the great things BT Total Broadband has to offer at www.bt.com/setup/start...

  • Page 19: Bt Broadband Talk

    • If the Phone light on your Hub is blue, BT Broadband Talk is set up and ready to use. For more information about BT Broadband Talk, including how to set it up, voice mail, calling features and charges, please go to www.bt.com/setup/talk...
  • Page 20 Redial before one hour to avoid call charges. Opt-in required. 3 For example, two calls can be made using BT Hub Phone handsets, and a third using a normal phone plugged into your Hub. Note: your BT Hub Phone will ring if someone calls your BT Broadband Talk number or your landline number. You can change this setting using Hub Manager.

  • Page 21: Broadband Speed

    You can find out more and check maximum download speeds at www.bt.com/broadband/speedtest With BT Total Broadband and your BT Home Hub, you may decide to add a number of services to your home network. These, along with your other online activities –...

  • Page 22: Help

    BT Home IT Support Billing Enquiries Online help Find out what’s included in your BT Total Broadband service and how to set up features such as email, security, your Home Page and web space at www.bt.com/setup/start If you’ve got a specific question, it may have been asked before. Search our frequently asked questions online at www.bt.com/broadband/help...

  • Page 23: Connection Troubleshooting

    Power light is red Power light is orange Power light is off Broadband light is flashing orange Broadband light is red Broadband light is off Broadband light is blue If you aren’t using a BT Home Hub, please see page 19. Help...
  • Page 24 (please make sure you’re at your computer, and that it’s turned on, when you call). Power light is orange Your Hub is restarting or BT Power Save is active. If your Hub is restarting, its Power light will glow and then flash orange for a couple of minutes. Please wait for your Hub’s Broadband light to glow blue.
  • Page 25 Power light is off There is a problem with the power supply or your Hub. Turn off and unplug your Hub’s power. Check that your Hub’s power cable is correctly inserted into the power socket on the back of your Hub. Check that your mains power socket is working.
  • Page 26 Broadband light is red Broadband is active, but your Hub can’t connect to it. If you’re moving your broadband to BT, make sure it’s after midnight on your broadband activation day. If it isn’t, please wait until after this. Check if anything, such as network maintenance, is affecting internet performance by calling broadband service status on 0800 169 0199.
  • Page 27 If the Broadband light is still red, please call us on 0800 111 4567 (please make sure you’re at your computer, and that it’s turned on, when you call). Note: if you aren’t a BT Total Broadband customer, a red Broadband light on your Hub could mean your ‘connection’ username and password aren’t configured correctly in your Hub Manager.
  • Page 28 There’s no dial tone: There is a dial tone: try unplugging the filter and check if anything, such as network plugging your phone directly into maintenance, is affecting internet the phone socket – if there’s a dial performance by calling broadband tone this means there’s a faulty service status on 0800 169 0199.
  • Page 29 > If you still can’t connect, please check that your computer’s IP settings are correct (see page 34) or run your BT Total Broadband set-up CD, which will automatically correct these settings) > For more help, follow the manual set-up steps on page 29 >...
  • Page 30 Note: if your computer has an Ethernet port, try plugging in the Ethernet cable. This may help you to get online. For more help with fixing connection problems, go to www.bt.com/gettingsetup If neither of the above solves this problem, please call us on 0800 111 4567 (please make sure you’re at your computer, and that it’s turned on, when you call)
  • Page 31 What to do if you’re using your own router and have a problem If you aren’t using a BT Home Hub and have a connection problem, follow the troubleshooting advice below. Please check the information supplied with your equipment – there may be a troubleshooting section.

  • Page 32: General Questions

    Make a note of any changes you’ve made to your Hub Manager settings before unplugging your existing Home Hub, as you’ll need to make these changes again with your new BT Home Hub. If you aren’t sure what this means, don’t worry! Just go to the next step.
  • Page 33 Follow the Quick Start guide in your welcome pack to set up your new BT Home Hub. Here’s a checklist of other things to do once you’ve got your new BT Home Hub up and running: if you use BT Broadband Talk, its number should’ve automatically transferred •...
  • Page 34 Replace an existing BT Voyager router Turn off your router at the mains power socket and unplug its power cable. Unplug the DSL cable from your router’s DSL socket as well as from its ADSL filter (you can leave the filter plugged into its phone socket for the moment).
  • Page 35 BT Total Broadband? We recommend that you use the BT Home Hub to get the most out of your BT Total Broadband service. However, if you’re going to be using another type of modem or router, please follow its set-up instructions.
  • Page 36 Fitting filters – what do I do? Follow the example below that most closely matches your home set-up: One socket More than one socket One socket – phone near socket, extension lead/doubler runs to Hub Help...
  • Page 37 One socket near computer, extension lead doubler used for phone One socket – extension lead to Hub and extension lead to Sky ® Tips You can connect a phone and Hub to the same ADSL filter. • You can connect two phones to the same ADSL filter if you use a •...
  • Page 38 How do I make a connection to my computer without using the CD? The steps to follow are slightly different depending on what you’re connecting (e.g. a computer, games console or other device) and how you’re going to connect it (e.g.
  • Page 39 BTHomeHub2-2345 Network name / SSID: BTHomeHub2-2345 a2b3c4d5ef a2b3c4d5ef Admin password: A1C2E3F4 Wireless PIN: 1234-5678 Your wireless settings card Wireless settings label (on back of Hub) Default wireless settings Authentication: WPA-PSK WPA2-PSK (also known as WPA-Personal) Encryption type: TKIP Mode: infrastructure (not ad hoc) Follow the instructions below for your computer’s operating system.
  • Page 40 > If a dial-up window appears, see page 35 Congratulations – you’re now connected to BT Total Broadband using your BT Home Hub. To continue set-up and explore BT Total Broadband’s great features, including security, email, BT Broadband Talk and more, go to www.bt.com/setup/start...
  • Page 41 I want to connect my computer using the Ethernet cable Check that your computer has a spare Ethernet port. This is a small socket on the back or side of your computer and is usually marked LAN, Ethernet, . If you aren’t sure, check the information supplied with your computer. If you don’t have an Ethernet port, see page 33.
  • Page 42 > If you still have difficulty connecting to the Hub, see the lights table on page 11 Congratulations – you’re now connected to BT Total Broadband using your BT Home Hub. To continue set-up and explore BT Total Broadband’s great features, including security, email, BT Broadband Talk and more, go to www.bt.com/setup/start...
  • Page 43 If you’re still experiencing problems, follow steps 1 to 5 again and use channel selection to choose an alternative wireless channel then click Apply. Wait one minute for your device to pick up the new channel. For more information on your Hub Manager, see page 39. My computer or device doesn’t work with WPA.
  • Page 44 > For more information on your Hub Manager, see page 39 > If you need some help, please go to www.bt.com/broadband/help/hub or call 0800 111 4567 (please make sure you’re at your computer, and that it’s turned on, when you call) >...
  • Page 45 I don’t have an Ethernet port. Can I still connect to the Hub using a cable? You can use an Ethernet (wired) or wireless connection with your BT Home Hub. If your computer doesn’t have an Ethernet port, you can add one by using a USB to Ethernet adapter or, for a desktop computer, a PCI Ethernet card.
  • Page 46 Open your web browser Once you’ve successfully connected your computer to the internet, you’re ready to continue your set-up and explore BT Total Broadband’s great features, including security, email, BT Broadband Talk and more. Please go to www.bt.com/setup/start Help...
  • Page 47 Once you’ve successfully connected your computer to the internet, you’re ready to continue your set-up and explore BT Total Broadband’s great features, including security, email, BT Broadband Talk and more. Please go to www.bt.com/setup/start How do I dispose of old equipment? If you’ve received your new Hub as a replacement for a faulty one, please return...
  • Page 48 To view or pay your bill online please go to www.bt.com/account If you’ve a problem and need assistance with your BT bill, please call 0800 800 150. 1 £8.80 per month with minimum three-month subscription or £24.47 one-off fee for a single call. Some technical queries may not be resolvable.

  • Page 49: Your Bt Home Hub

    Your BT Home Hub Here’s a brief introduction to your main Hub features. For more advanced settings information, please see online help on page 10. Use this section to find out about your Hub Page Hub buttons summary Hub sockets summary...
  • Page 50 Sets your Hub to wireless association mode. Press this button and the Phone and Wireless lights flash orange. This button is used to connect a BT Hub Phone to your Hub. Please see the BT Hub Phone User Guide for more information.
  • Page 51 Your Hub offers a wide range of features, many of which aren’t needed for day-to- day use. BT Power Save mode and Access controls are popular everyday features that you may find interesting. To find out more about you Hub features, go to www.bt.com/setup/hubfeatures...
  • Page 52 If at any time during the minimum or other hazards. period you find that your BT Home Hub or Before cleaning, disconnect your Hub from its • other equipment isn’t working properly, you power supply.
  • Page 53 Hub to connect to your broadband line) will lose internet access and The BT Home Hub contains code that is covered by the GNU General Public License (GPL). In BT Broadband Talk won’t work. Remember to...

  • Page 54: Useful Information

    2 printed on back of your Hub and/or your wireless settings card. Your details BT Total Broadband username: BT Total Broadband password: (Your username and password are also your BT Yahoo! Mail address (email address) and password.) BT Broadband Talk phone number: BT Broadband Talk password: Useful information...

  • Page 55: Index

    Broadband Life 42 30, 33, 38 Broadband light 12–17, 37 Extension lead 14, 19, 24-25 Broadband speed 9 BT Broadband Talk 7–8, 21, 38, 41, 42 Fitting filters 24 BT Digital Vault 6 Forums 10 BT FON 5 BT Home IT Support 36...
  • Page 56 Password 6, 7, 8, 15, 23, 31, 35, 38, 39, 42 Phone light 7, 8, 21, 38 Power Save 39 Power light 11, 12, 13 Reset Hub to defaults 13, 15, 35, 37, 39, 41 Restart 19, 28, 29, 34, 38 Security 4, 6, 10, 27, 30, 31 Set-up 4 Upgrading light 11–12...
  • Page 57 Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are supplied Available in alternative subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of a contract. formats (braille, large ©...

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