The Wireless Connection To My Bt Business Hub Is Slow Or Unreliable; What Can I Do; How Do I Change The Wireless Channel On My Bt Business Hub - BT Business Total Broadband User Manual

The wireless connection to my BT Business Hub is slow or unreliable.

Q

What can I do?

We recommend that you keep your Hub and computers at least 20 feet away from
large electrical appliances. Thick walls, metallic surfaces (e.g. mirrors) and other
wireless networks can also cause slow or unreliable connections.
The distance between your computer and Hub can also affect your wireless connection.
When setting up a wireless connection for the first time, try to position your computer
close to your Hub, making sure there are no walls or barriers between them. Once a
wireless connection has been made, you can move your computer farther away.
Your computer or wireless device should indicate the strength of the wireless signal
received. If you think your Hub is being affected by interference, try moving it and/
or adjusting its position.
Your Hub will automatically select the most appropriate channel and may select
a new channel if a high level of interference is detected. You can also sometimes
improve your wireless signal by refreshing or changing the wireless channel on your
Hub (see 'How do I change the wireless channel on my BT Business Hub?').

How do I change the wireless channel on my BT Business Hub?

Q
Access your Hub Manager by typing
1
browser and pressing
Click the Wireless
2
In the Network section, select an alternative
3
Click Save. You may be asked to enter your password – if you haven't changed it,
4
the default password is the same as the serial number on the side of your Hub.
Wait one minute for your device to pick up the new channel.
If you're still experiencing problems, follow steps 1 to 3 again to choose an
alternative wireless channel, then click Save.
If you need help, go to www.bt.com/business/help/hub or call 0800 800 154*.
* Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See www.bt.com/pricing for details.
All calls made to BT or from BT may be recorded to help us give you a better service.
http://home
Enter or your return key.
icon.
in the address bar of your web
Wireless Channel.
Help
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