BT Business Total Broadband Quick Reference Manual
Business total broadband service
Hide thumbs
Also See for Business Total Broadband:
- User manual (63 pages) ,
- Getting started manual (16 pages) ,
- Quick reference manual (11 pages)
Table of Contents
Advertisement
Quick Links
Welcome to BT Business Total Broadband
Quick Reference Guide
Read the information in this Quick Reference Guide to help you start using
your new BT Business Total Broadband service powered by fibre.
The CD will help you make the most of your new service. It includes your
User Guide, with more detailed service information and troubleshooting.
For online help, go to www.bt.com/business/help/fibre
Advertisement
Table of Contents
Troubleshooting
Subscribe to Our Youtube Channel
Related Manuals for BT Business Total Broadband
Summary of Contents for BT Business Total Broadband
- Page 1 Quick Reference Guide Read the information in this Quick Reference Guide to help you start using your new BT Business Total Broadband service powered by fibre. The CD will help you make the most of your new service. It includes your User Guide, with more detailed service information and troubleshooting.
-
Page 2: Table Of Contents
After ten days, you can check your broadband speed at www.speedtester.bt.com When you use the broadband speed tester: plug your computer directly into your BT Business Hub with an Ethernet cable – if you use • wireless or connect to a Local Area Network (LAN), you won’t get an accurate result leave Internet Explorer open on your computer but close any other tabs or applications •... -
Page 3: Important Things You Need To Know
Important things you need to know Your equipment will get warm once connected to the power supply. Although this is normal, • you should make sure that your equipment has adequate ventilation to prevent overheating. Never block the vents on your equipment. Don’t expose your equipment to rain, water, moisture or direct sunshine. -
Page 4: Where To Get Help
It’s installed automatically when the CD included in your Welcome Pack is used to set up your BT Business Total Broadband service. Once Desktop Help is installed, you’ll see the icon on your desktop. -
Page 5: Check Your Welcome Pack Contents
Check your Welcome Pack contents Open your BT Business Hub box and check everything’s there (you may not need all the items). If something’s missing, contact us (see ‘Where to get help’). You should have these items: Ethernet cable Hub power adapter... -
Page 6: About Your Bt Business Hub And Openreach Modem
What to do with an old Hub If you’ve received your new BT Business Hub as a replacement for a faulty one, please return the faulty one together with its power cable following the instructions we gave when you contacted the helpdesk. -
Page 7: Connect Other Computers Or Devices
Find your Hub’s preset wireless network name/SSID and Wi-Fi key. These are printed on your wireless settings card (found in your BT Business Hub’s box) and also on the bottom of your Hub. Follow the instructions for your computer’s operating system below or, if your wireless adapter has its own software, use this to set up your wireless connection –... - Page 8 If your computer is showing the message ‘Windows cannot configure this wireless connection’, see the User Guide on your CD or www.bt.com/business/help/fibre Open your web browser – you should be on the internet. If you can’t connect to the internet, make sure that the ‘Automatically detect settings’...
-
Page 9: Hub Connection Troubleshooting
Hub connection troubleshooting If your connection isn’t working or it’s very slow, check your Hub lights and find out what to do using the table below. Hub light status What’s happening What to do Power light is Remote update Wait until light goes out. This can take 15 minutes flashing orange in progress to an hour, depending on your line speed... - Page 10 Hub light status What’s happening What to do Internet light Hub is connected, If using Ethernet is green but there may be a Restart your Hub and wait until light turns problem with your steady green – this can take a few minutes computer and/or its If using wireless connection to Hub...
-
Page 11: Openreach Modem Connection Troubleshooting
Openreach modem connection troubleshooting If your connection isn’t working or it’s very slow, check your Openreach modem lights and find out what to do using the table below. Modem light status What’s happening What to do Power light is off No power supply Turn off and unplug your modem’s power or Hub not working... - Page 12 DSL light is Hub is connecting Wait until light turns steady green – this can take flashing green to broadband a few minutes Modem light status What’s happening What to do LAN1 is off Openreach Check that the red Ethernet cable is correctly modem can’t inserted into your Hub’s Broadband socket (red), detect your Hub...
- Page 13 • into your BT Business Hub by dialling ‘5’ before the number you wish to call. If you don’t dial ‘5’, you’ll make the call using BT Business Broadband Voice the phone plugged into your Hub will automatically use your main telephone line to make •...
-
Page 14: Useful Information
To check broadband service status, call 0800 169 0199. (Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See www.bt.com/pricing for details. All calls made to BT or from BT may be recorded to help us give you a better service.) - Page 15 Quick reference guide...
- Page 16 Offices worldwide The services we’ve described in this publication may not always be available and we may change them. And nothing we’ve written here is contractual. When we supply services and equipment, our terms and conditions apply. © British Telecommunications plc 2011 Registered Office: 81 Newgate Street, London EC1A 7AJ Registered in England No.
Need help?
Do you have a question about the Business Total Broadband and is the answer not in the manual?
Questions and answers