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Dial-in Access
Problem 1:
Remote PC can't connect to the UniGateway EH-2101W.
Solution 1:
Check the settings on the UniGateway EH-2101W
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Check the Modem
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Check the Remote PC
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Problem 2:
Remote PC can connect, but can't access LAN resources.
Only TCP/IP - based resources are available. Microsoft networking is
Answer 2:
NOT supported. To gain access to your PC on the LAN, you need to
install and use a "Remote Control" program like PC Anywhere.
Problem 3:
On the LAN, there is an IP Address conflict involving the Dial-in PC.
How do I set the IP Address allocated to the Dial-in PC?
Answer 3:
This problem can only occur if the UniGateway EH-2101W's DHCP
S
Dial-in is Enabled.
User has been created, and has Dial-in permission.
Call-back settings are correct for this user.
Modem settings are correct.
Both the UniGateway EH-2101W and the remote PC are using the
same settings for the login authentication (PAP, CHAP, MSCHAP).
Modem is properly connected and powered on.
The modem is working correctly, and the Remote user is dialing the
correct telephone number for the modem.
This can be checked by listening to the modem. You should hear the
UniGateway EH-2101W's modem answer the incoming call.
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If the call is received but not answered, the modem's "Auto-
answer" feature is turned OFF. To turn it on, add the appropriate
AT command to the Initial String in the on the UniGateway EH-
2101W's Modem Properties screen. See Chapter 6 for details of
the Modem Properties screen, and Appendix C for more informa-
tion on AT commands.
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If the call is answered, but no connection is established, then ei-
ther the modems are unable to negotiate a connection, or the login
to the UniGateway EH-2101W has failed.
This can be checked by examining the Log file for the Remote
PC. See Finding the current Initial String in Appendix C for in-
structions on enabling and viewing the Log file.
Ensure that both the UniGateway EH-2101W and the remote PC are
using the same settings for the login authentication (PAP, CHAP,
MSCHAP).
When prompted for "User Name" and "Password", the remote user
must enter the correct User Name and Password, as configured on the
UniGateway EH-2101W's User Details screen.
The modem Log file on the remote PC may provide useful informa-
tion about the cause of the connection failure. See Finding the
current Initial String in Appendix C for instructions on enabling and
viewing the Log file.
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