Appendix A Troubleshooting; Overview; General Problems; Internet Access - Advantech UniGateway EH-2101W User Manual

Appendix A
Troubleshooting
This Appendix covers the most likely problems and their solutions.

Overview

This chapter covers some common problems that may be encountered while using the Uni-
Gateway EH-2101W and some possible solutions to them. If you follow the suggested steps
and the UniGateway EH-2101W still does not function properly, contact your dealer for
further advice.

General Problems

Problem 1:
Can't connect to the UniGateway EH-2101W to configure it.
Check the following:
Solution 1:
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Internet Access

Problem 1: When I enter a URL or IP address I get a time out error.
Solution 1: A number of things could be causing this. Try the following troubleshooting
steps.
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•
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The UniGateway EH-2101W is properly installed, LAN connections
are OK, and it is powered ON.
Ensure that your PC and the UniGateway EH-2101W are on the same
network segment. (If you don't have a router, this must be the case.)
If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
If your PC uses a Fixed (Static) IP address, ensure that it is using an IP
Address within the range 192.168.0.2 to 192.168.0.254 and thus com-
patible with the UniGateway EH-2101W's default IP Address of
192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0 to match the
UniGateway EH-2101W.
In Windows, you can check these settings by using Control Panel-
Network to check the Properties for the TCP/IP protocol.
Check if other PCs work. If they do, ensure that your PCs IP settings
are correct. If using a Fixed (Static) IP Address, check the Network
Mask, Default gateway and DNS as well as the IP Address.
If the PCs are configured correctly, but still not working, check the
UniGateway EH-2101W. Ensure that it is connected and ON. Connect
to it and check its settings. (If you can't connect to it, check the LAN
and power connections.)
If the UniGateway EH-2101W is configured correctly, check your
Internet connection (DSL/Cable modem etc) to see that it is working
correctly.
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