Serial Call - NEC UX5000 Feature Handbook

Serial Call

Serial Call

Do you have a caller that wants to talk to a co-worker, but needs to consult with you when they are done?
If so, use Serial Call. When you Transfer a call with Serial Call, it automatically returns to you as soon as
the conversation with the Transfer destination ends. Assume for a moment that you are a Customer Ser-
vice Representative talking to a customer that needs technical help. Since you want to be sure that the
problem is solved, you need to talk to the customer when they are done with Tech Service. With Serial
Call, you can send the call to your technical department and be assured that it will come back to you when
they are through.
For other Transfer options, refer to the Transfer feature on page 144.
To place a Serial Call:
1. Place or answer outside call.
2. HOLD + Co-worker's extension number.
Your co-worker must lift the handset to respond to your announcement.
3. FUNCTION (Serial Call) but do not hang up.
When your co-worker hangs up the call, it returns as a live Transfer back to you.
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