Automated Attendant (Vrs) - NEC UX5000 Feature Handbook

Automated Attendant (VRS)

This feature requires the IntraMail daughter board for Voice Response System (VRS) prompts.
Automated Attendant automatically answers the UX5000's outside calls, plays a prerecorded greeting and
then lets callers directly dial you or your co-workers. This gives the UX5000 immediate answering and
routing of calls without an operator or dispatcher. The Automated Attendant can:
• Simultaneously answer up to six calls.
• Route calls to an extension, Department Group or Voice Mail and provide additional options if
the extension or group is unavailable.
• Give you the option of recording or modifying the Automated Attendant greetings (see below).
To record, listen to or erase an Automated Attendant greeting:
1. CALL1 + 1 1 6 .
7
2. To record, dial .
OR
To listen, dial 5 .
OR
To erase, dial 3 .
3. Dial the VRS message number (001-100) for the Automated Attendant greeting you want to record, lis-
ten to or erase.
Your Communications Manager can tell you which message to enter.
If recording, begin when you hear the announcement, "Start recording at the tone and press the
# key when you are done." When done, press # to end recording.
When listening to a message, press # to hear the message again.
If erasing, you can cancel erasing by pressing HOLD before hanging up.
4. SPK to hang up.
Automated Attendant (VRS)
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