Hold - NEC UX5000 Feature Handbook

Hold

Don't place your handset down on the desk when you need your caller to wait, use Hold instead. Hold
places your call in a temporary waiting state until you can get back to it. While the call waits, you can pro-
cess calls or use other features. And don't worry if you forget about the call and leave it on Hold too long -
it will recall back to you.
The UX5000 provides four types of Hold (see the chart below). Your Communications Manager can tell
you which types you can use.
• System Hold - For your normal calls . . .
When you place an outside call on System Hold, it flashes your line key and the line keys on your
co-worker's terminals as well. Either you or another co-worker can pick up the call on Hold.
• Exclusive Hold - For high priority calls . . .
After you place an outside call on Exclusive Hold, it flashes your line key but looks busy to your co-
workers. Only you can pick up the call from Hold.
• Group Hold - Put calls on Hold for your Department Group . . .
If you are a member of a Department Calling Group, you can use Group Hold. When you place an
outside call on Group Hold, only you and the members of your Department Calling Group can pick
it up.
• Intercom Hold - While talking to a co-worker . . .
Intercom calls can also go on Hold. However, the Intercom call on Hold stays on your terminal.
Another extension user cannot pick it up.
Hold
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