Serial Call - NEC Aspire Handbook

Serial Call

Do you have a caller that wants to talk to a co-worker, but needs to
consult with you when they are done? If so, use Serial Call. When you
Transfer a call with Serial Call, it automatically returns to you as soon
as the conversation with the Transfer destination ends. Assume for a
moment that you are a Customer Service Representative talking to a
customer that needs technical help. Since you want to be sure that the
problem is solved, you need to talk to the customer when they are
done with Tech Service. With Serial Call, you can send the call to
your technical department and be assured that it will come back to you
when they are through.
For other Transfer options, refer to the Transfer feature on page 116.
To place a Serial Call:
112
1. Place or answer outside call.
2. + Co-worker's extension number.
Your co-worker must lift the handset
to respond to your announcement.
3. (Serial Call) but do not hang up.
When your co-worker hangs up the
call, it returns as a live Transfer back to
you.