Canon imageRunner 6020 Reference Manual Reference Manual page 393

7
Press and release the paper drawer release button of the
paper drawer indicated on the touch panel display, until the
paper drawer comes out.
8
Pull out Paper Drawer 2.
If the drawer seems to be stuck, do not pull it out by force. Push it back into the
machine, and try pressing the release button and pull it out again.
9
Remove any jammed paper.
Clearing Paper Jams
6
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