Cisco 7965G Administration Manual page 144

Status Menu
Table 7-2 Status Messages on the Cisco Unified IP Phone 7965G and 7945G (continued)
Message Description
Load Auth Failed The phone could not load a
configuration file.
Load ID incorrect Load ID of the software file is of the
wrong type.
Load rejected HC The application that was downloaded is
not compatible with the phone's
hardware.
Load Server is Indicates an invalid TFTP server
invalid IP address or name in the Load Server
option.
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0
7-8
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Possible Explanation and Action
Check that:
A good version of the
•
configuration file exists on the
applicable server.
The phone load file being
•
downloaded has not been altered
or renamed.
The phone load type is
•
compatible; for example, you
cannot place a DEV load
configuration file on a
REL-signed phone.
Check the load ID assigned to the
phone (from
Cisco Unified Communications
Manager, choose Device > Phone).
Verify that the load ID is entered
correctly.
Occurs if you were attempting to
install a version of software on this
phone that did not support hardware
changes on this newer phone.
Check the load ID assigned to the
phone (from
Cisco Unified Communications
Manager, choose Device > Phone).
Re-enter the load displayed on the
phone. See the
Screen" section on page 7-12
the phone setting.
The Load Server setting is not valid.
The Load Server specifies a TFTP
server IP address or name from which
the phone firmware can be retrieved
for upgrades on the phones.
Check the Load Server entry (from
Cisco Unified Communications
Manager Administration choose
Device > Phone).
"Firmware Versions
to verify
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