Cisco 7965G Administration Manual page 143

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Table 7-2 Status Messages on the Cisco Unified IP Phone 7965G and 7945G (continued)
Message Description
Failed The phone attempted an 802.1X
transaction but authentication failed.
File auth error An error occurred when the phone tried
to validate the signature of a signed
file. This message includes the name of
the file that failed.
File not found The phone cannot locate on the TFTP
server the phone load file that is
specified in the phone configuration
file.
IP address released The phone has been configured to
release its IP address.
OL-12650-01
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0
Possible Explanation and Action
Authentication typically fails because
of one of the following:
No shared secret is configured in
•
the phone or authentication server
The shared secret configured in
•
the phone and the authentication
server do not match
Phone has not been configured in
•
the authentication server
• The file is corrupted. If the file is a
phone configuration file, delete
the phone from the
Cisco Unified Communications
Manager database using
Cisco Unified Communications
Manager Administration. Then
add the phone back to the
Cisco Unified Communications
Manager database using
Cisco Unified Communications
Manager Administration.
• There is a problem with the CTL
file and the key for the server from
which files are obtained is bad. In
this case, run the CTL client and
update the CTL file, making sure
that the proper TFTP servers are
included in this file.
Make sure that the phone load file is on
the TFTP server and that the entry in
the configuration file is correct.
The phone remains idle until it is
power cycled or you reset the DHCP
address. See the "Network
Configuration Menu" section on
page 4-5 section for details.
Status Menu
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