Cisco CP-7965G Manuals

Table of Contents

• • 5

    Table of Contents
  • 12

    Related Documentation
  • 13

    Cisco Product Security Overview
  • 13

    Document Conventions
  • 15

    An Overview of the Cisco Unified Ip Phone
    • 16

      Understanding the Cisco Unified IP Phone 7965G and 7945G

• 17

  Chapter 1 an Overview of the Cisco Unified IP Phone

  • 18

    What Networking Protocols Are Used?
  • 21

    What Features Are Supported On the Cisco Unified IP Phone 7965G and 7945G?
    • 22

      Feature Overview
    • 22

      Configuring Telephony Features
    • 23

      Configuring Network Parameters Using the Cisco Unified IP Phone
    • 23

      Providing Users with Feature Information
  • 23

    Understanding Security Features for Cisco Unified IP Phones
    • 25

      Overview of Supported Security Features
    • 28

      Understanding Security Profiles
    • 28

      Identifying Encrypted and Authenticated Phone Calls
      • 29

        Establishing and Identifying Secure Conference Calls
      • 29

        Call Security Interactions and Restrictions
    • 30

      Supporting 802.1X Authentication On Cisco Unified IP Phones
      • 31

        Overview
      • 31

        Required Network Components
      • 31

        Best Practices—Requirements and Recommendations
    • 32

      Security Restrictions
  • 32

    Overview of Configuring and Installing Cisco Unified IP Phones
    • 33

      Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager
    • 34

      Checklist for Configuring the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager
    • 37

      Installing Cisco Unified IP Phones
      • 37

        Checklist for Installing the Cisco Unified IP Phone 7965G and 7945G
      • 40

        C H a P T E R 2 Preparing to Install the Cisco Unified IP Phone On Your Network
  • 40

    Understanding Interactions with Other Cisco Unified IP Communications Products
  • 41

    Manager
  • 42

    Phone Power Consumption and Display Brightness
  • 42

    Providing Power to the Phone
  • 43

    Power Outage
  • 43

    Obtaining Additional Information about Power
  • 43

    Understanding Phone Configuration Files
  • 45

    Understanding the Phone Startup Process
  • 46

    Understanding the Phone Startup Process
  • 47

    Adding Phones to the Cisco Unified Communications Manager Database
    • 47

      Adding Phones with Auto-Registration
    • 48

      Adding Phones with Auto-Registration and TAPS
    • 49

      Adding Phones with Cisco Unified Communications Manager Administration
    • 49

      Adding Phones with BAT
    • 49

      Adding Phones with Auto-Registration and TAPS
  • 50

    Using Cisco Unified IP Phones with Different Protocols
    • 50

      Converting a New Phone From SCCP to SIP
    • 51

      Converting an In-Use Phone From SCCP to SIP
    • 51

      Converting an In-Use Phone From SIP to SCCP
    • 51

      Deploying a Phone in an SCCP and SIP Environment
  • 51

    Determining the MAC Address of a Cisco Unified IP Phone
  • 52

    Determining the MAC Address of a Cisco Unified IP Phone
  • 53

    Before You Begin

• 54

  Chapter 3 Setting Up the Cisco Unified IP Phone

  • 54

    Network Requirements
  • 54

    Cisco Unified Communications Manager Configuration
  • 54

    Safety
  • 55

    Understanding the Cisco Unified IP Phone 7965G and 7945G Components
    • 56

      Network and Access Ports
    • 56

      Handset
    • 56

      Speakerphone
    • 56

      Headset
      • 57

        Audio Quality Subjective to the User
      • 57

        Connecting a Headset
      • 57

        Disabling a Headset
      • 58

        Using External Devices with Your Cisco Unified IP Phone
  • 58

    Installing the Cisco Unified IP Phone
  • 60

    Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)
  • 61

    Adjusting the Placement of the Cisco Unified IP Phone
    • 61

      Adjusting Cisco Unified IP Phone Footstand and Phone Height
    • 62

      Securing the Phone with a Cable Lock
    • 63

      Mounting the Phone to the Wall
  • 64

    Verifying the Phone Startup Process
  • 65

    Configuring Startup Network Settings
  • 65

    Configuring Security On the Cisco Unified IP Phone
  • 69

    Configuration Menus On the Cisco Unified IP Phone 7965G and 7945G
    • 70

      Displaying a Configuration Menu
    • 71

      C H a P T E R 4 Configuring Settings On the Cisco Unified IP Phone
    • 71

      Unlocking and Locking Options
    • 71

      Editing Values
  • 72

    Overview of Options Configurable From a Phone
  • 73

    Network Configuration Menu
  • 80

    Device Configuration Menu
    • 80

      Callmanager Configuration Menu
    • 82

      SIP Configuration Menu (SIP Phones Only)
      • 82

        SIP General Configuration Menu
      • 84

        Line Settings Menu
    • 85

      Call Preferences Menu
    • 86

      HTTP Configuration Menu
    • 87

      Locale Configuration Menu
      • 87

        NTP Configuration Menu (SIP Phones Only)
    • 88

      UI Configuration Menu
    • 90

      Media Configuration Menu
    • 93

      Power Save Configuration Menu
    • 94

      Ethernet Configuration Menu
    • 95

      Security Configuration Menu
    • 96

      Qos Configuration Menu
    • 97

      Network Configuration
  • 100

    Security Configuration Menu
    • 101

      CTL File Menu
    • 103

      Trust List Menu
    • 104

      802.1X Authentication and Status
  • 108

    Telephony Features Available for the Phone
  • 109

    C H a P T E R 5 Configuring Features, Templates, Services, and Users
  • 122

    Configuring Corporate and Personal Directories
    • 123

      Configuring Corporate Directories
    • 123

      Configuring Personal Directory
  • 123

    Modifying Phone Button Templates
  • 124

    Configuring Softkey Templates
    • 124

      Setting Up Services
    • 125

      Adding Users to Cisco Unified Communications Manager
    • 125

      Managing the User Options Web Pages
      • 125

        Giving Users Access to the User Options Web Pages
      • 125

        Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager
      • 126

        Specifying Options That Appear On the User Options Web Pages
    • 127

      Customizing and Modifying Configuration Files
    • 128

      Creating Custom Phone Rings

• 128

  Chapter 6 Customizing the Cisco Unified IP Phone

  • 128

    Ringlist.xml File Format Requirements
  • 129

    PCM File Requirements for Custom Ring Types
  • 129

    Configuring a Custom Phone Ring
  • 130

    Creating Custom Background Images
    • 130

      List.xml File Format Requirements
    • 130

      Configuring a Custom Background Image
    • 131

      PNG File Requirements for Custom Background Images
    • 131

      Configuring a Custom Background Image
  • 132

    Configuring Wideband Codec
  • 133

    Configuring the Idle Display
  • 133

    Automatically Disabling the Cisco Unified IP Phone Screen

• 137

  Chapter 7 Viewing Model Information, Status, and Statistics On the Cisco Unified IP Phone

  • 138

    Model Information Screen
  • 139

    Status Menu
    • 139

      Status Messages Screen
    • 147

      Network Statistics Screen
    • 148

      Firmware Versions Screen
    • 149

      Expansion Module(S) Screen (SCCP Phones Only)
    • 149

      Call Statistics Screen
  • 153

    Monitoring the Cisco Unified Ip Phone Remotely
    • 154

      Accessing the Web Page for a Phone
    • 155

      Disabling and Enabling Web Page Access
    • 155

      Device Information
    • 156

      C H a P T E R 8 Monitoring the Cisco Unified IP Phone Remotely
    • 157

      Network Configuration
    • 160

      Network Statistics
    • 160

      Network Configuration
    • 162

      Device Logs
    • 163

      Streaming Statistics
  • 169

    Troubleshooting and Maintenance
    • 170

      Resolving Startup Problems
      • 170

        Symptom: the Cisco Unified IP Phone Does Not Go Through Its Normal Startup Process
      • 170

        Manager
      • 171

        C H a P T E R 9 Troubleshooting and Maintenance
      • 171

        Manager
        • 171

          Identifying Error Messages
        • 171

          Checking Network Connectivity
        • 171

          Verifying TFTP Server Settings
        • 172

          Verifying IP Addressing and Routing
        • 172

          Verifying DNS Settings
        • 172

          Verifying Cisco Unified Communications Manager Settings
        • 172

          Cisco Unified Communications Manager and TFTP Services Are Not Running
        • 173

          Creating a New Configuration File
        • 174

          Registering the Phone with Cisco Unified Communications Manager
      • 174

        Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
    • 174

      Cisco Unified IP Phone Resets Unexpectedly
      • 175

        Verifying Physical Connection
      • 175

        Identifying Intermittent Network Outages
      • 175

        Verifying DHCP Settings
      • 175

        Checking Static IP Address Settings
      • 175

        Verifying Voice VLAN Configuration
      • 176

        Verifying That the Phones Have Not Been Intentionally Reset
      • 176

        Eliminating DNS or Other Connectivity Errors
      • 176

        Checking Power Connection
    • 177

      Troubleshooting Cisco Unified IP Phone Security
    • 179

      General Troubleshooting Tips
    • 183

      Only)
    • 183

      Resetting or Restoring the Cisco Unified IP Phone
      • 183

        Performing a Basic Reset
      • 184

        Performing a Factory Reset
    • 185

      Using the Quality Report Tool
    • 185

      Monitoring the Voice Quality of Calls
      • 186

        Using Voice Quality Metrics
      • 187

        Troubleshooting Tips
    • 187

      Where to Go for More Troubleshooting Information
    • 188

      Cleaning the Cisco Unified IP Phone

• 189

  Appendix

  • 189

    Providing Information to Users Via a Website
    • 189

      How Users Obtain Support for the Cisco Unified IP Phone
    • 189

      How Users Access the Online Help System On the Phone

• 190

  Appendix A Providing Information to User Via a Website

  • 190

    Accessing Cisco 7900 Series Unified IP Phone Elearning Tutorials (SCCP Phones Only
  • 190

    How Users Get Copies of Cisco Unified IP Phone Manuals
  • 191

    How Users Access a Voice Messaging System
  • 191

    How Users Subscribe to Services and Configure Phone Features
  • 192

    How Users Configure Personal Directory Entries
    • 192

      Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer

• 195

  Appendix

  • 195

    Feature Support By Protocol for the Cisco Unified IP Phone 7965G and 7945G
  • 196

    A P P E N D I X B Feature Support By Protocol for the Cisco Unified IP Phone 7965G and 7945G

• 201

  Appendix

  • 201

    Supporting International Users
    • 201

      Adding Language Overlays to Phone Buttons
    • 201

      Installing the Cisco Unified Communications Manager Locale Installer
    • 202

      A P P E N D I X C Supporting International Users

• 203

  Appendix

  • 203

    Technical Specifications
    • 203

      Physical and Operating Environment Specifications
    • 204

      Cable Specifications
    • 204

      Network and Access Port Pinouts

• 204

  Appendix D Technical Specification

  • 206

    I N D E X
  • 208

    Device Information