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Cisco 7965G Administration Manual

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Cisco Unified IP Phone 7965G and 7945G
Administration Guide for Cisco Unified
Communications Manager 6.0
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-12650-01

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  Summary of Contents for Cisco 7965G

  • Page 1 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-12650-01...
  • Page 2 OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CCVP, the Cisco Logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.;...
  • Page 5: Table Of Contents

    Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager Understanding How the Cisco Unified IP Phone Interacts with the VLAN Providing Power to the Phone Power Guidelines Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 6 Adjusting Cisco Unified IP Phone Footstand and Phone Height Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-12 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 7 Telephony Features Available for the Phone Configuring Corporate and Personal Directories 5-16 Configuring Corporate Directories 5-17 Configuring Personal Directory 5-17 Modifying Phone Button Templates 5-17 Configuring Softkey Templates 5-18 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 8 Accessing the Web Page for a Phone Disabling and Enabling Web Page Access Device Information Network Configuration Network Statistics Device Logs 8-10 Streaming Statistics 8-11 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 viii OL-12650-01...
  • Page 9 9-17 Using Voice Quality Metrics 9-18 Troubleshooting Tips 9-19 Where to Go for More Troubleshooting Information 9-19 Cleaning the Cisco Unified IP Phone 9-20 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 10 A P P E N D I X Physical and Operating Environment Specifications Cable Specifications Network and Access Port Pinouts N D E X Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 11 Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone 7965G and 7945G on the network. The tasks described are administration-level tasks and are not intended for end-users of the phones.
  • Page 12: Related Documentation

    These publications are available at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html Cisco Unified IP Phone 7965 Series Phone Guide • Cisco Unified IP Phone Features A–Z • Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 13: Cisco Product Security Overview

    Elements in square brackets are optional. { x | y | z } Alternative keywords are grouped in braces and separated by vertical bars. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 xiii OL-12650-01...
  • Page 14 Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 15: An Overview Of The Cisco Unified Ip Phone

    Overview of Configuring and Installing Cisco Unified IP Phones, page 1-18 • Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone Caution might cause interference. For more information, refer to the manufacturer documentation of the interfering device.
  • Page 16: Understanding The Cisco Unified Ip Phone 7965G And 7945G

    Cisco Unified IP Phone 7945G. Figure 1-1 Cisco Unified IP Phone 7965G Figure 1-2 Cisco Unified IP Phone 7945G Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 17: Chapter 1 An Overview Of The Cisco Unified Ip Phone

    Toggles the speakerphone on or off. 11 Mute button Toggles the Mute feature on or off. 12 Headset button Toggles the headset on or off. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 18: What Networking Protocols Are Used?

    Quality of Service (QoS) configuration existence to other devices and receive information with the Cisco Catalyst information about other devices in switch. the network. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 19 Unified IP Phone with Dynamic Host Configuration Protocol (DHCP). If you are not using DHCP, you must manually assign these properties to each phone locally. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 20 TCP is a connection-oriented Cisco Unified IP Phones use TCP to Protocol (TCP) transport protocol. connect to Cisco Unified Communications Manager and to access XML services. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 21: What Features Are Supported On The Cisco Unified Ip Phone 7965G And 7945G?

    What Features are Supported on the Cisco Unified IP Phone 7965G and 7945G? The Cisco Unified IP Phone functions much like a digital business phone, allowing you to place and receive telephone calls. In addition to traditional telephony features, the Cisco Unified IP Phone includes features that enable you to administer and monitor the phone as a network device.
  • Page 22: Feature Overview

    Chapter 4, “Configuring Settings on the Cisco Unified IP Phone.” The Cisco Unified IP Phone can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate the Cisco Unified IP Phones with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for co-workers contact information directly from their IP phones.
  • Page 23: Configuring Network Parameters Using The Cisco Unified Ip Phone

    Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.
  • Page 24 “CTL File Menu” section on page 4-33 Disabling access to web pages for a See the “Disabling and Enabling Web phone Page Access” section on page 8-3 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 1-10 OL-12650-01...
  • Page 25: Overview Of Supported Security Features

    Overview of Supported Security Features Table 1-3 provides an overview of the security features that the Cisco Unified IP Phone 7965G and 7945G supports. For more information about these features and about Cisco Unified Communications Manager and Cisco Unified IP Phone security, refer to Cisco Unified Communications Manager Security Guide.
  • Page 26 Signaling encryption Ensures that all SCCP signaling messages that are sent between the device and the Cisco Unified Communications Manager server are encrypted. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 1-12 OL-12650-01...
  • Page 27 • Device Configuration Menu, page 4-12 • Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-16 • Security Restrictions, page 1-18 • Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 1-13 OL-12650-01...
  • Page 28: Understanding Security Profiles

    Understanding Security Features for Cisco Unified IP Phones Understanding Security Profiles Cisco Unified IP Phones that support Cisco Unified Communications Manager 6.0 or later use a security profile, which defines whether the phone is nonsecure, authenticated, or encrypted. For information about configuring the security profile and applying the profile to the phone, refer to Cisco Unified Communications Manager Security Guide.
  • Page 29: Establishing And Identifying Secure Conference Calls

    Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 1-15...
  • Page 30: Supporting 802.1X Authentication On Cisco Unified Ip Phones

    These sections provide information about 802.1X support on the Cisco Unified IP Phones: Overview, page 1-17 • Required Network Components, page 1-17 • Best Practices—Requirements and Recommendations, page 1-17 • Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 1-16 OL-12650-01...
  • Page 31: Overview

    Enabled—If you are using a switch that supports multi-domain authentication, you can enable – the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached PC.
  • Page 32: Security Restrictions

    IP telephony service. For information and a checklist for setting up and configuring a complete Cisco IP telephony network, refer to the “System Configuration Overview” chapter in Cisco Unified Communications Manager System Guide.
  • Page 33: Configuring Cisco Unified Ip Phones In Cisco Unified Communications Manager

    “Cisco Unified IP Phone” chapter in Cisco Unified Communications Manager System Guide and to the “Cisco Unified IP Phone Configuration” chapter in Cisco Unified Communications Manager Administration Guide. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 1-19 OL-12650-01...
  • Page 34: Checklist For Configuring The Cisco Unified Ip Phone 7965G And 7945G In Cisco Unified Communications Manager

    Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list. Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager Task Purpose For More Information 1.
  • Page 35 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager (continued) Task Purpose For More Information 3.
  • Page 36 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager (continued) Task Purpose For More Information 7.
  • Page 37: Installing Cisco Unified Ip Phones

    You (or the phone users) can install the phone at the users’s location. The Cisco Unified IP Phone Installation Guide that ships in the box with each phone provides directions for connecting the phone handset, cables, and other accessories.
  • Page 38 “Providing Information to configure their phone options. successfully use their Cisco Users Via a Website.” Unified IP Phones. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 1-24 OL-12650-01...
  • Page 39 Unified IP Communications Products To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.
  • Page 40: C H A P T E R 2 Preparing To Install The Cisco Unified Ip Phone On Your Network

    Security Features for Cisco Unified IP Phones” section on page 1-9. If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type Note drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml...
  • Page 41: Manager

    • Providing Power to the Phone The Cisco Unified IP Phone 7965G and 7945G can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone.
  • Page 42: Phone Power Consumption And Display Brightness

    Providing Power to the Phone Power Guidelines Table 2-1 provides guidelines that apply to external power and to PoE power for the Cisco Unified IP Phone 7965G and 7945G. Table 2-1 Guidelines for Powering the Cisco Unified IP Phone 7965G and 7945G...
  • Page 43: Power Outage

    Cisco Unified Communications Manager, the phone establishes a TLS connection to Cisco Unified Communications Manager. Otherwise, the phone establishes a TCP Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 44 • The phone is registering for the first time If auto registration is not enabled and the phone has not been added to the Cisco Unified Communications Manager Database, the phone registration request will be rejected. In this case, the phone resets and attempts to register repeatedly.
  • Page 45: Understanding The Phone Startup Process

    Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the VoIP network, the Cisco Unified IP Phone 7965G and 7945G goes through a standard startup process, as described in Table 2-4.
  • Page 46: Understanding The Phone Startup Process

    Cisco Unified Communications Manager. In this case, the phone must be manually added to the Cisco Unified Communications Manager database. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 47: Adding Phones To The Cisco Unified Communications Manager Database

    Adding Phones to the Cisco Unified Communications Manager Database Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database. These sections describe the methods: Adding Phones with Auto-Registration, page 2-9 •...
  • Page 48: Adding Phones With Auto-Registration And Taps

    Move auto-registered phones to new locations and assign them to different device pools without affecting their directory numbers. Note Cisco recommends you use auto-registration to add less than 100 phones to your network. To add more than 100 phones to your network, use the Bulk Administration Tool (BAT). See the “Adding Phones with BAT”...
  • Page 49: Adding Phones With Cisco Unified Communications Manager Administration

    For detailed instructions about using BAT, refer to Cisco Unified Communications Manager Administration Guide and to Cisco Unified Communications Manager Bulk Administration Guide. Related Topics Adding Phones with Auto-Registration, page 2-9 • Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 2-11 OL-12650-01...
  • Page 50: Using Cisco Unified Ip Phones With Different Protocols

    Using Cisco Unified IP Phones with Different Protocols The Cisco Unified IP Phone can operate with SCCP (Skinny Client Control Protocol) or SIP (Session Initiation Protocol). You can convert a phone that is using one protocol for use with the other protocol.
  • Page 51: Converting An In-Use Phone From Sccp To Sip

    Several of the procedures that are described in this manual require you to determine the MAC address of a Cisco Unified IP Phone. You can determine the MAC address for a phone in any of these ways: From the phone, choose Settings > Network Configuration and look at the MAC Address field.
  • Page 52: Determining The Mac Address Of A Cisco Unified Ip Phone

    Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address of a Cisco Unified IP Phone Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 2-14 OL-12650-01...
  • Page 53: Before You Begin

    C H A P T E R Setting Up the Cisco Unified IP Phone This chapter includes the following topics, which help you install the Cisco Unified IP Phone 7965G and 7945G on an IP telephony network: Before You Begin, page 3-1 •...
  • Page 54: Chapter 3 Setting Up The Cisco Unified Ip Phone

    Setting Up the Cisco Unified IP Phone Before You Begin Network Requirements For the Cisco Unified IP Phone 7965G and 7945G to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet these requirements: •...
  • Page 55: Understanding The Cisco Unified Ip Phone 7965G And 7945G Components

    Warning disconnecting device. Understanding the Cisco Unified IP Phone 7965G and 7945G Components The Cisco Unified IP Phone 7965G and 7945G includes these components on the phone or as accessories for the phone: Network and Access Ports, page 3-4 •...
  • Page 56: Network And Access Ports

    The wideband-capable handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting. To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and into the Handset port on the back of the phone.
  • Page 57: Audio Quality Subjective To The User

    Connecting a Headset To connect a headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.
  • Page 58: Using External Devices With Your Cisco Unified Ip Phone

    In European Union countries, use only external headsets that are fully compliant with the EMC Directive [89/336/EC]. Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-1 for a graphical representation of the connections.
  • Page 59 Category 5e/6 for 1000 Mbps connections. Figure 3-1 Cisco Unified IP Phone 7965G and 7945G Rear Cable Connections 10/100/1000 SW 10/100/1000 PC DC48V Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 60: Attaching The Cisco Unified Ip Phone Expansion Module 7914 (Sccp Phones Only)

    The Cisco Unified IP Phone Expansion Module 7914 is not supported on the • Cisco Unified IP Phone 7945G. You can attach one or two Cisco Unified IP Phone Expansion Module 7914s to a Cisco Unified IP Phone 7965G: When you initially add the phone to Cisco Unified Communications Manager by selecting •...
  • Page 61: Adjusting The Placement Of The Cisco Unified Ip Phone

    Step 3 The Find and List Phone page reappears showing a list of the phones matching your search criteria. Click the IP Phone that you want to configure for the Cisco Unified IP Phone Expansion Module 7914. Step 4 The Phone Configuration page appears.
  • Page 62: Securing The Phone With A Cable Lock

    Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone 7965G and 7945G to a desktop using a laptop cable lock. The lock connects to the security slot on the back of the phone and the cable can be secured to a desktop.
  • Page 63: Mounting The Phone To The Wall

    Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall using the footstand as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phones.) If you attach the phone to a wall using the standard footstand and...
  • Page 64: Verifying The Phone Startup Process

    Adjustment plate—Raises and lowers phone vertically Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through these steps. These buttons flash on and off in sequence: Headset.
  • Page 65: Configuring Startup Network Settings

    These features establish and maintain authenticated communication streams between the phone and the Cisco Unified Communications Manager server, and digitally sign files before they are delivered. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 3-13...
  • Page 66 Stop softkey from the Security Configuration menu. (Settings must be unlocked before you can press this softkey.) Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 3-14 OL-12650-01...
  • Page 67 You can verify that an LSC is installed on the phone by choosing Settings > Model Information and ensuring that the LSC setting shows Installed. Related Topic • Understanding Security Features for Cisco Unified IP Phones, page 1-9 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 3-15 OL-12650-01...
  • Page 68 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 3-16 OL-12650-01...
  • Page 69: Configuration Menus On The Cisco Unified Ip Phone 7965G And 7945G

    Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes many configurable network and device settings that you may need to modify before the phone is functional for your users. You can access these settings, and change many of them, through menus on the phone.
  • Page 70: Displaying A Configuration Menu

    Editing Values, page 4-3 • Overview of Options Configurable from a Phone, page 4-4 • Network Configuration Menu, page 4-5 • Device Configuration Menu, page 4-12 • Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 71: C H A P T E R 4 Configuring Settings On The Cisco Unified Ip Phone

    Press the << softkey if you make a mistake. This softkey deletes the character to the left of the • cursor. Press the Cancel softkey before pressing the Save softkey to discard any changes that you have • made. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 72: Overview Of Options Configurable From A Phone

    Configuring Settings on the Cisco Unified IP Phone Overview of Options Configurable from a Phone The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if Note necessary. For more information, see the “Resetting or Restoring the Cisco Unified IP Phone”...
  • Page 73: Network Configuration Menu

    BOOTP Server Indicates whether the phone obtains its Display only—Cannot configure. configuration from a Bootstrap Protocol (BootP) server instead of from a DHCP server. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 74 Scroll to the Subnet Mask option, press the Edit softkey, and then enter a new subnet mask. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 75 Save Security Guide. For information about softkey. unlocking the CTL file, see to the “Security Configuration Menu” section on page 4-32. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 76 Edit softkey, otherwise. and then enter a new Admin VLAN setting. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 77 Yes softkey if the phone should use an alternative TFTP server. Press the No softkey otherwise. Press the Save softkey. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 78 PC Port Configuration option to the same setting. This ensures that the PC receives the full benefits of the network operating speed. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-10 OL-12650-01...
  • Page 79 Unlocking and Locking Options, page 4-3 • Editing Values, page 4-3 • Overview of Options Configurable from a Phone, page 4-4 • Device Configuration Menu, page 4-12 • Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-11 OL-12650-01...
  • Page 80: Device Configuration Menu

    These options show Cisco Unified Communications Manager servers that are available for processing calls from the phone, in prioritized order. To change these options, use Cisco Unified Communications Manager Administration. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-12 OL-12650-01...
  • Page 81 Unified Communications Manager is authenticated and encrypted. For more information about (Encryption icon) authentication and encryption, refer to Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-13 OL-12650-01...
  • Page 82: Sip Configuration Menu (Sip Phones Only)

    Displays the start Real-Time Transport From Cisco Unified Communications Protocol (RTP) range for media. Manager Administration, choose Device > Device Settings > SIP Profile. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-14 OL-12650-01...
  • Page 83 Manager Administration, choose Device > Device Settings > SIP Profile. Related Topics Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, page 4-12 • Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-15 OL-12650-01...
  • Page 84: Line Settings Menu

    Display only—Cannot configure. line (Yes) or not (No). Related Topics Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, page 4-12 • Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-16 OL-12650-01...
  • Page 85: Call Preferences Menu

    Device > Add a New Speed Dial. number assigned to that line. Related Topics • Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, page 4-12 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-17 OL-12650-01...
  • Page 86: Http Configuration Menu

    Manager Administration, choose before the XML service specified in the Device > Phone > Phone Idle URL option is activated. Configuration. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-18 OL-12650-01...
  • Page 87: Locale Configuration Menu

    Display only—Cannot configure. are Directed Broadcast and Unicast. NTP Mode 2 Secondary server mode. Supported Display only—Cannot configure. modes are Directed Broadcast and Unicast. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-19 OL-12650-01...
  • Page 88: Ui Configuration Menu

    When this option is disabled, all automatic focus changes, including Auto Line Select, are disabled regardless of their setting. Default: Enabled Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-20 OL-12650-01...
  • Page 89 Indicates whether the user can From Cisco Unified Communications configure ringtones and wallpaper Manager Administration, choose images. Device> Phone> Phone Configuration. Default: Enabled Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-21 OL-12650-01...
  • Page 90: Media Configuration Menu

    Locale basis in the xml file that defines tones. This xml file is usually named tones.xml or g3-tones.xml. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-22 OL-12650-01...
  • Page 91 For some Network Locales that Note use a complex cadence, this setting applies only to the first beep tone. See also: Recording Tone Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-23 OL-12650-01...
  • Page 92 Manager Administration > Device > basis. Phone. The default is “Use System Default,” which means the value configured for the Enterprise Advertise G.722 Codec parameter gets used. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-24 OL-12650-01...
  • Page 93: Power Save Configuration Menu

    Indicates whether the LCD screen From Cisco Unified Communications Incoming Call automatically illuminates when a call is Manager Administration, choose received. Device > Phone > Phone Configuration. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-25 OL-12650-01...
  • Page 94: Ethernet Configuration Menu

    When forwarding delay is set to • enabled, the internal switch waits eight seconds before forwarding packets between the PC port and the switch port. Default is disabled. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-26 OL-12650-01...
  • Page 95: Security Configuration Menu

    Indicates whether web access is From Cisco Unified Communications Enabled enabled (Yes) or disabled (No) for the Manager Administration, choose phone. Device > Phone > Phone Configuration. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-27 OL-12650-01...
  • Page 96: Qos Configuration Menu

    Manager Administration, choose System > Enterprise Parameters. Related Topics Displaying a Configuration Menu, page 4-2 • Network Configuration Menu, page 4-5 • Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-28 OL-12650-01...
  • Page 97: Network Configuration

    0. For additional information, see the following sections: Call Statistics Screen, page 7-13 • Streaming Statistics, page 8-11 • Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-29 OL-12650-01...
  • Page 98 The current PC and switch port Note CDP values are shown on the Settings menu. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-30 OL-12650-01...
  • Page 99 Related Topics Displaying a Configuration Menu, page 4-2 • Network Configuration Menu, page 4-5 • Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-31 OL-12650-01...
  • Page 100: Security Configuration Menu

    CTL File phone reboots or resets. screen. For more information, see the “CTL File Menu” section on page 4-33. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-32 OL-12650-01...
  • Page 101: Ctl File Menu

    A locked padlock icon • this option indicates that the CTL file is locked. • An unlocked padlock icon indicates that the CTL file is unlocked. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-33 OL-12650-01...
  • Page 102 When you press the Unlock softkey, it changes to Lock. If you decide not to change the TFTP Note Server 1 or TFTP Server 2 option, press the Lock softkey to lock the CTL file. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-34 OL-12650-01...
  • Page 103: Trust List Menu

    Cisco Unified Communications Unified Communications Manager Manager Administration. Also Security Guide. displays a certificate icon if a certificate is installed for this server. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-35 OL-12650-01...
  • Page 104: 802.1X Authentication And Status

    Realm—Indicates the user network Display only—Cannot configure. domain, always set as Network Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-36 OL-12650-01...
  • Page 105 • Authenticating—Authentication in progress • Authenticated—Authentication successful or implicit authentication due to timeouts Held—Authentication failed, • waiting before next attempt (approximately 60 seconds) Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-37 OL-12650-01...
  • Page 106 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 4-38 OL-12650-01...
  • Page 107 Configuring Features, Templates, Services, and Users After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use the Cisco Unified Communications Manager Administration application to configure telephony features, optionally modify phone templates, set up services, and assign users.
  • Page 108: Telephony Features Available For The Phone

    For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7965G and 7945G Guide. For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A–Z.
  • Page 109: C H A P T E R 5 Configuring Features, Templates, Services, And Users

    For more information, refer to (BLF) speed dial directory number (DN) associated with a Cisco Unified Communications speed-dial button. Manager Features and Services Guide, “Presence” chapter. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 110 CFA target to reach the CFA initiator for “Cisco Unified IP Phones” important calls. The override works whether chapter. the CFA target phone number is internal or external. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 111 Caller ID Blocking Allows users to block their phone numbers or Refer to Cisco Unified e-mail addresses from displaying on phones Communications Manager that have caller identification enabled. Administration Guide, “SIP Profile Configuration” chapter. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 112 Cisco Unified Communications (SCCP phones Manager Features and Services only) Guide, “Client Matter Codes and Forced Authorization Codes” chapter. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 113 Templates, page 5-17 Note If you implement Directed Call Park, avoid configuring the Park softkey. This prevents users from confusing the two Call Park features. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 114 Extension Mobility can be useful if users Communications Manager work from a variety of locations within your Extension Mobility” chapter. company or if they share a workspace with coworkers. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 115 You can configure call focus priority to favor incoming or reverting calls. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 116 Logging out of hunt groups does not prevent non-hunt group calls from ringing Cisco Communications • their phone. Manager System Guide, “Understanding Route Plans” chapter. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 5-10 OL-12650-01...
  • Page 117 Manager Features and Services (MLPP) to make and receive urgent or critical calls. Guide, “Multilevel Precedence and Preemption” chapter. (SCCP phones only) Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 5-11 OL-12650-01...
  • Page 118 • Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco • Unified Communications Manager Features and Services Guide “Barge and Privacy” chapter. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 5-12 OL-12650-01...
  • Page 119 Advanced Administration Guide, Adhoc Conference Enabled parameter is “Conference Bridge set.) Configuration” chapter Cisco Unified • Communications Manager Security Guide. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 5-13 OL-12650-01...
  • Page 120 • Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter. Cisco Unified • Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 5-14 OL-12650-01...
  • Page 121 Refer to Cisco Unified • Communications Manager Administration Guide, “Conference Bridge Configuration” chapter. Refer to Cisco Unified • Communications Manager System Guide, “Understanding Video Telephony” chapter. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 5-15 OL-12650-01...
  • Page 122: Configuring Corporate And Personal Directories

    Manager” chapter. Configuring Corporate and Personal Directories The Directories button on the Cisco Unified IP Phone 7965G and 7945G gives users access to several directories. These directories can include: Corporate Directory—Allows a user to look up phone numbers for co-workers.
  • Page 123: Configuring Corporate Directories

    Address Book Synchronization Tool (TABSynch) • Users can access Personal Directory features by these methods: From a web browser—Users can access the PAB and Fast Dials features from the Cisco Unified • Communications Manager User Options web pages From the Cisco Unified IP Phone—Users can choose Directories > Personal Directory to access •...
  • Page 124: Configuring Softkey Templates

    Phone Configuration page. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information. The default Cisco Unified IP Phone 7965G template that ships with the phone uses buttons 1 and 2 for lines and assigns buttons 3 through 6 as speed dial.
  • Page 125: Adding Users To Cisco Unified Communications Manager

    Managing the User Options Web Pages From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, refer to Cisco Unified IP Phone 7965G and 7945G Guide.
  • Page 126: Specifying Options That Appear On The User Options Web Pages

    Parameter Value drop-down list for the parameter: True—Option appears on the User Options web pages (default). False—Option does not appear on the User Options web pages. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 5-20 OL-12650-01...
  • Page 127: Customizing And Modifying Configuration Files

    TFTP directory. You can modify files and add customized files to the TFTP directory in Cisco IPT Platform Administration, from the TFTP Server File Upload page. Refer to Cisco Unified Communications Operating System Administration Guide for information about how to upload files to the TFTP folder on a Cisco Unified Communications Manager server.
  • Page 128: Creating Custom Phone Rings

    50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.
  • Page 129: Pcm File Requirements For Custom Ring Types

    Configuring a Custom Phone Ring To create custom phone rings for the Cisco Unified IP Phone 7965G and 7945G, follow these steps: Procedure Create a PCM file for each custom ring (one ring per file). Ensure the PCM files comply with the format...
  • Page 130: Creating Custom Background Images

    URL=”TFTP:Desktops/320x212x16/FullMoon.png”/> </CiscoIPPhoneImageList> The Cisco Unified IP Phone firmware includes a default background image. This image is not defined in the List.xml file. The default image is always the first image that appears in the Background Images menu on the phone.
  • Page 131: Png File Requirements For Custom Background Images

    “PNG File Requirements for Custom Background Images” section on page 6-5. Upload the new PNG files that you created to the following subdirectory in the TFTP server for the Cisco Step 2 Unified Communications Manager: /Desktops/320x212x16 The file name and subdirectory parameters are case sensitive.
  • Page 132: Configuring Wideband Codec

    If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone 7965G and 7945G) and if the far endpoint supports G.722, the call connects using the G.722 codec in place of G.711. This situation occurs regardless of whether the user has enabled a wideband headset or wideband handset, but if either the headset or handset is enabled, the user may notice greater audio sensitivity during the call.
  • Page 133: Configuring The Idle Display

    When the display is off, the LCD screen is dark and disabled, and the Display button lights. You can take any of these actions to turn on the display any time it is off: Press any button on the phone. • Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 134 (0:00). If Display On Time is 0:00 and the display on Note duration is blank (or 24:00), the display will remain on continuously. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 135 The default value is 0:30. Display On If Disable/enable automatic illumination of the LCD screen Incoming Call when a call is received. Default: Disabled Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 136 Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Screen Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 6-10 OL-12650-01...
  • Page 137: Chapter 7 Viewing Model Information, Status, And Statistics On The Cisco Unified Ip Phone

    Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the following menus and screens on the Cisco Unified IP Phone 7965G and 7945G to view model information, status messages, network statistics, and firmware information for the phone: Model Information screen—Displays hardware and software information about the phone.
  • Page 138: Model Information Screen

    Indicates whether the phone is running See the “Using Cisco Unified IP Protocol under SCCP or SIP. Phones with Different Protocols” section on page 2-12. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 139: Status Menu

    To display the Status Messages screen, follow these steps: Procedure Step 1 Press the Settings button. Select Status. Step 2 Select Status Messages. Step 3 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 140 TFTPPath directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise the files may be corrupted. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 141 Settings > Security Configuration > 802.1X Authentication option on the phone. For more information, see the “802.1X Authentication and Status” section on page 4-36. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 142 – tones.xml • Located in subdirectory with same name as user locale: glyphs.xml – – dictionary.xml – kate.xml – dictionary.xml Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 143 IP address. power cycled or you reset the DHCP address. See the “Network Configuration Menu” section on page 4-5 section for details. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 144 Check the Load Server entry (from Cisco Unified Communications Manager Administration choose Device > Phone). Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 145 TFTP server. TFTP Error The phone does not recognize an error Contact the Cisco TAC. code provided by the TFTP server. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 146 None. This is an informational or .cnf.xml message indicating the name of the corresponding to the configuration file for the phone. phone device name Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 7-10 OL-12650-01...
  • Page 147: Network Statistics Screen

    Auto 100 Mb Full-Duplex PC port is in a link up state and has auto-negotiated a full-duplex, 100-Mbps connection) Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 7-11 OL-12650-01...
  • Page 148: Firmware Versions Screen

    Identifies the load running on the Expansion Module(s), if connected to and SCCP phone Expansion Module 2 DSP Load ID Identifies the digital signal processor (DSP) software version used Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 7-12 OL-12650-01...
  • Page 149: Expansion Module(S) Screen (Sccp Phones Only)

    During call—You can view the call information by pressing the ? button twice rapidly. • After the call—You can view the call information captured during the last call by displaying the Call • Statistics screen. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 7-13 OL-12650-01...
  • Page 150 This number is not necessarily identical to the number of RTP voice packets transmitted since the call began because the call might have been placed on hold. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 7-14 OL-12650-01...
  • Page 151 MOS LQK scores. Cumulative Conceal Total number of concealment frames divided by total Ratio number of speech frames received from start of the voice stream. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 7-15 OL-12650-01...
  • Page 152 Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 7-16 OL-12650-01...
  • Page 153: Monitoring The Cisco Unified Ip Phone Remotely

    C H A P T E R Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • Network configuration information •...
  • Page 154: Accessing The Web Page For A Phone

    Open a web browser and enter the following URL, where IP_address is the IP address of the Step 2 Cisco Unified IP Phone: http://IP_address The web page for a Cisco Unified IP Phone 7965G and 7945G includes these hyperlinks: • Device Information—Displays device settings and related information for the phone. For more information, see the “Device Information”...
  • Page 155: Disabling And Enabling Web Page Access

    User Options web pages. To control access to the web pages for a phone, follow these steps from Cisco Unified Communications Manager Administration.
  • Page 156: C H A P T E R 8 Monitoring The Cisco Unified Ip Phone Remotely

    Cisco Unified Communications Manager to which the phone belongs 1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does not provide this information. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0...
  • Page 157: Network Configuration

    Cisco Catalyst switch in which the phone is a member. Admin. VLAN ID Auxiliary VLAN in which the phone is a member. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 158 URL that the phone displays when the phone has not been used for the time specified by Idle URL Time and no menu is open. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 159 Headset enabled Indicates whether the Headset button is enabled on the phone. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 160: Network Statistics

    Network area—Displays information about network traffic to and from the network port on the • phone. Table 8-4 describes the items in this area. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 161 1522 bytes in size Rx longErr Total number of FCS error packets or Align error packets received that are greater than 1522 bytes in size Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 162: Device Logs

    Console Logs—Includes hyperlinks to individual log files. The console log files include debug and • error messages received on the phone. Core Dumps—Includes hyperlinks to individual dump files. • Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 8-10 OL-12650-01...
  • Page 163: Streaming Statistics

    Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data.
  • Page 164 Average MOS LQK score observed for the entire voice stream. Min MOS LQK Lowest MOS LQK score observed from start of the voice stream. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 8-12 OL-12650-01...
  • Page 165 Rcvr Size RTP packet size, in milliseconds, for the received stream. Rcvr Discarded RTP packets received from network but discarded from jitter buffers. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 8-13 OL-12650-01...
  • Page 166 (VAD), a longer interval might be required to accumulate 3 seconds of active speech. Max Conceal Ratio Highest interval concealment ratio from start of the voice stream. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 8-14 OL-12650-01...
  • Page 167 “Configuring Features, Templates, Services, and Users” chapter • “Call Statistics Screen” section on page 7-13 • “Monitoring the Voice Quality of Calls” section on page 9-17 • Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 8-15 OL-12650-01...
  • Page 168 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 8-16 OL-12650-01...
  • Page 169: Troubleshooting And Maintenance

    Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone 7965G and 7945G or with your IP telephony network. It also explains how to clean and maintain your phone. For additional troubleshooting information, refer to the Using the 79xx Status Information For Troubleshooting tech note.
  • Page 170: Resolving Startup Problems

    Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port, the phone should go through its normal startup process as described in the “Verifying the Phone Startup Process” section on page 3-12, and the LCD screen should display information.
  • Page 171: C H A P T E R 9 Troubleshooting And Maintenance

    Checking Network Connectivity If the network is down between the phone and the TFTP server or Cisco Unified Communications Manager, the phone cannot start up properly. Ensure that the network is currently running. Verifying TFTP Server Settings You can determine the IP address of the TFTP server used by the phone by pressing the Settings button on the phone, choosing Network Configuration, and scrolling to the TFTP Server 1 option.
  • Page 172: Verifying Ip Addressing And Routing

    Verifying DNS Settings If you are using DNS to refer to the TFTP server or to Cisco Unified Communications Manager, you must ensure that you have specified a DNS server. Verify this setting by pressing the Settings button on the phone, choosing Network Configuration, and scrolling to the DNS Server 1 option.
  • Page 173: Creating A New Configuration File

    These directory numbers should be removed from the phone and deleted if necessary. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 174: Registering The Phone With Cisco Unified Communications Manager

    Registering the Phone with Cisco Unified Communications Manager A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only if the phone has been added to the server or if auto-registration is enabled. Review the information and procedures in the “Adding Phones to the Cisco Unified Communications Manager Database”...
  • Page 175: Verifying Physical Connection

    Verifying Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example, check if the particular port or switch to which the phone is connected is down and that the switch is not rebooting.
  • Page 176: Verifying That The Phones Have Not Been Intentionally Reset

    Cisco Unified IP Phone Resets Unexpectedly Verifying that the Phones Have Not Been Intentionally Reset If you are not the only administrator with access to Cisco Unified Communications Manager, you should verify that no one else has intentionally reset the phones.
  • Page 177: Troubleshooting Cisco Unified Ip Phone Security

    Manager. Cisco Unified Communications Manager server. Phone does not request signed The CTL file does not contain any configuration files. TFTP entries with certificates. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 178 Manager Phone status display as “Configuring IP” or “Registering” 802.1X Authentication Status displays as “Disabled” Status menu displays DHCP status as timing out Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 9-10 OL-12650-01...
  • Page 179: General Troubleshooting Tips

    Phones may not come up until a broadcast storm ends. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 9-11 OL-12650-01...
  • Page 180 See the “Call Statistics Screen” section on page 7-13 for information about displaying these statistics. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 9-12 OL-12650-01...
  • Page 181 Peer Firmware Sharing feature. These log messages are different than the log Note messages sent to the phone log. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 9-13 OL-12650-01...
  • Page 182 Cisco Unified Communications Manager configuration. Enable audio server debug and capture logs from both phones. If needed, enable Java debug. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 9-14 OL-12650-01...
  • Page 183: Only)

    Performing a Factory Reset, page 9-16 Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.
  • Page 184: Performing A Factory Reset

    4-3). Then press the Erase softkey. Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: CTL file—Erased • LSC—Erased •...
  • Page 185: Using The Quality Report Tool

    Cisco Unified IP Phone. The QRT feature is installed as part of the Cisco Unified Communications Manager installation. You can configure users’ Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey. This softkey is available only when the Cisco Unified IP Phone is in the Connected, Connected Conference, Connected Transfer, and/or OnHook states.
  • Page 186: Using Voice Quality Metrics

    Conversational quality scores (MOS CQ such as G.107) include impairment factors, such as delay, that degrade the natural flow of conversation. You can access voice quality metrics from the Cisco Unified IP Phone by using the Call Statistics screen (see the “Call Statistics Screen”...
  • Page 187: Troubleshooting Tips

    Choose from the sites available for your access level. Cisco Unified IP Phone Troubleshooting Resources: • http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_ support_series_home.html Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 9-19 OL-12650-01...
  • Page 188: Cleaning The Cisco Unified Ip Phone

    Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use a soft, dry cloth to wipe the phone and the phone screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
  • Page 189: Appendix

    Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.
  • Page 190: Appendix A Providing Information To User Via A Website

    Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website.
  • Page 191: How Users Subscribe To Services And Configure Phone Features

    An overview the tasks that users can accomplish using the web page. • You can also refer users to Cisco Unified IP Phone 7965G and 7945G Guide, which is available at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html How Users Access a Voice Messaging System Cisco Unified Communications Manager lets you integrate with many different voice mail messaging systems, including the Cisco Unity voice messaging system.
  • Page 192: How Users Configure Personal Directory Entries

    To complete the process, you must next configure the Synchronizer. Configuring the Synchronizer Step 1 Open the Cisco Unified IP Phone Address Book Synchronizer. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 193 Step 6 The Configure Cisco Unified Communications Manager Web Server window appears. Enter the IP address or host name of the Cisco Unified Communications Manager and click OK. Step 7 If you do not have this information, contact your system administrator.
  • Page 194 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 195: Appendix

    Feature Support by Protocol for the Cisco Unified IP Phone 7965G and 7945G This appendix provides information about feature support for the Cisco Unified IP Phone 7965G and 7945G using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 6.0.
  • Page 196: A P P E N D I X B Feature Support By Protocol For The Cisco Unified Ip Phone 7965G And 7945G

    Extension Mobility” Fast Dial Service Supported Supported “Advanced Call Handling—Speed Dialing” Forced Authorization Supported Not supported “Basic Call Handling—Placing a Call: Codes (FAC) Additional Options” Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 197 “Troubleshooting—Using the Quality Tool (QRT) Reporting Tool” Redial Supported Supported “Basic Call Handling—Placing a Call: Basic Options” Secure Conferencing Supported Supported “Basic Call Handling—Making Conference Calls” Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 198 Cisco Unified Communications Manager Communications Assistant User Guide Manager Assistant Cisco Communicatio Supported Not supported Cisco Unified Communications Manager ns Manager Features and Services Guide AutoAttendant Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 199 Cisco Unified IP Phone Expansion Module IP Phone Expansion 7914 Phone Guide Module 7914 Cisco VT Advantage Supported Not supported Cisco VT Advantage User Guide Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 200 Appendix B Feature Support by Protocol for the Cisco Unified IP Phone 7965G and 7945G Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 201: Appendix

    Installing the Cisco Unified Communications Manager Locale Installer If you are using Cisco Unified IP Phones in a locale other than English, you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster. Installing the locale installer ensures that you have the latest translated text, user and network locales, and country-specific phone tones available for the Cisco Unified IP Phones.
  • Page 202: A P P E N D I X C Supporting International Users

    Appendix C Supporting International Users Installing the Cisco Unified Communications Manager Locale Installer Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 203: Appendix

    A P P E N D I X Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phone 7965G and 7945G. Physical and Operating Environment Specifications, page D-1 • Cable Specifications, page D-2 • Network and Access Port Pinouts, page D-2 •...
  • Page 204: Cable Specifications

    BI_DD- “BI” stands for bi-directional, while DA, DB, DC and DD stand for Note “Data A”, “Data B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 205 BI_DC- Note “BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01...
  • Page 206: I N D E X

    4-33 Authentication URL 4-18 states 4-37 authenticator, in 802.1X 1-17 auto answer Auto Call Select 4-20 Auto Line Select 4-20 abbreviated dialing auto-pickup Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 IN-1 OL-12650-01...
  • Page 207 1-18 display, configuring installation procedure call forward display, configuring 5-4, 5-7 installation requirements 1-18 CallManager Configuration Menu 4-12 modifying phone button templates 5-17 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 IN-2 OL-12650-01...
  • Page 208: Device Information

    Device Information web page 8-2, 8-3 overview 1-18 DHCP personal directories 5-17 description phone button templates 5-17 troubleshooting softkey templates 5-18 DHCP Address Released Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 IN-3 OL-12650-01...
  • Page 209 Cisco Unified IP Phone wall mount 3-12 See DHCP file authentication 1-12 file format List.xml RingList.xml EAP-MD5 4-36 firmware, verifying version 7-12 editing, configuration values Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 IN-4 OL-12650-01...
  • Page 210 Information URL 4-18 height, adjusting installing help button Cisco Unified Communications Manager hold configuration hold reversion network requirements Host Name preparing Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 IN-5 OL-12650-01...
  • Page 211 User Locale Char Set 4-19 mute button User Locale Version 4-19 Locale Installer localization Installing the Cisco Unified Communications Manager native VLAN Locale Installer Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 IN-6 OL-12650-01...
  • Page 212 PCM file requirements, for custom ring types BootP PC Port Configuration 4-11 PC Port Disabled 4-27 CPPDP PC VLAN 4-11 DHCP Peer firmware sharing 4-31, 9-13 HTTP Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 IN-7 OL-12650-01...
  • Page 213 Private Line Automated Ringdown (PLAR) 5-12 programmable buttons, description Proxy Server URL 4-18 safety warnings SCCP, description screen See also LCD screen QoS Configuration menu Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 IN-8 OL-12650-01...
  • Page 214 Web Access Enabled 4-27 button for Security Configuration menu (on Settings menu) speed dial about 4-32 buttons for options template for 5-18 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 IN-9 OL-12650-01...
  • Page 215 Subnet Mask group call pickup supplicant, in 802.1X 1-17 hold Survivable Remote Site Telephony hold reversion See SRST hunt group 5-10 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 IN-10 OL-12650-01...
  • Page 216 User Locale Char Set 4-19 Time-of-Day Routing 5-15 User Locale Version 4-19 User Options web page transfer 5-15 description 5-19 Transmission Control Protocol Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 IN-11 OL-12650-01...
  • Page 217 8-12 voice VLAN Voice VLAN Enabled 4-27 volume button wall mounting 3-11 Web Access Enabled 4-27 web page about Access 8-2, 8-8 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 IN-12 OL-12650-01...

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Cp-7965g7945g