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Cisco 7945G User Manual

Unified ip phone for cisco unified communications manager 7.0 (sccp and sip)
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Cisco Unified IP Phone 7965G and
7945G Phone Guide for Cisco Unified
Communications Manager 7.0
(SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883

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Table of Contents
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  Summary of Contents for Cisco 7945G

  • Page 1 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
  • Page 3: Common Phone Tasks

    Confrn again. Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners.
  • Page 4 GPickUp Answer a call that is ringing in another group or on another line iDivert Divert or redirect a call to a voice message system Join Join together existing calls to create a conference Links View related Help topics Main Display the Help main menu MeetMe Host a Meet-Me conference call...
  • Page 5: Table Of Contents

    Accessing the Help System on Your Phone Understanding Feature Availability Understanding SIP vs. SCCP Basic Call Handling Placing a Call—Basic Options Placing a Call—Additional Options Answering a Call Ending a Call Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0...
  • Page 6 Using Hold and Resume Using Mute Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Viewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another Number Using Do Not Disturb Making Conference Calls Using Conference Features Using Conference Using Join...
  • Page 7 Setting Up Phone Services on the Web Controlling User Settings on the Web Controlling Line Settings on the Web Setting Up Phones and Access Lists for Mobile Connect Using Cisco WebDialer Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0...
  • Page 8 Understanding Additional Configuration Options Troubleshooting Your Phone General Troubleshooting Viewing Phone Administration Data Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Index OL-15896-01...
  • Page 9: Getting Started

    Change the ring volume or tone View your missed calls Listen to your voice messages See softkey and icon definitions Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 Then... Press on the phone when you need assistance.
  • Page 10: Finding Additional Information

    Look for the eLearning tutorial (English only) for your phone model in the documentation list at the following location: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html Although eLearning tutorials for the 7965G and 7945G Cisco Unified IP Phone are not Note available, refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of the common IP phone features and functionality.
  • Page 11: Cisco Product Security Overview

    Accessibility Features A list of accessibility features is available upon request. You can find more information about Cisco accessibility features at this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0...
  • Page 12: Connecting Your Phone

    Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 10/100 SW 10/100 PC DC48V DC adaptor port (DC48V)
  • Page 13 Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0...
  • Page 14 Headset Support Although Cisco Systems performs limited internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors. Cisco recommends the use of good quality external devices, for example, headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals.
  • Page 15 2. Choose IP Phone Headsets to see a list of Technology Development Program partners. If you want to search for a particular Technology Development Program partner, enter the partner’s name in the Enter Company Name box. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 http://www.cisco.com/pcgi-bin/ctdp/Search.pl...
  • Page 16: An Overview Of Your Phone

    An Overview of Your Phone Your Cisco Unified IP Phone is a full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your Cisco Unified IP Phone can provide enhanced productivity features that extend your call-handling capabilities.
  • Page 17 Cisco Unified IP Phone 7965G Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0...
  • Page 18 Cisco Unified IP Phone 7945G OL-15896-01...
  • Page 19 Directories button Opens/closes the Directories menu. Use it to access call logs and directories. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 buttons) including the BLF speed-dial feature) Personal Address Book button) Hold, or Transfer button) Green, steady—Active call or...
  • Page 20 Help button Settings button Services button Volume button 10 Speaker button 11 Mute button 12 Headset button 13 4-way navigation pad and Select button (center) 14 Keypad 15 Softkey buttons Activates the Help menu. Opens/closes the Settings menu. Use it to change phone screen and ring settings.
  • Page 21: Understanding Lines And Calls

    The Cisco Unified IP Phone 7965G supports one to six lines and the Cisco Unified IP Phone 7945G supports one to two lines, depending on configuration. To see your phone lines, look at the right side of your phone screen. You have as many lines as you have directory numbers and phone line icons: •...
  • Page 22 Icon Line or call state Encrypted call BLF- monitored line is idle BLF- monitored line is in-use BLF- monitored line is ringing (BLF Pickup) Line in Do Not Disturb (BLF) Idle Intercom line One-way intercom call Two-way intercom call Description Making and Receiving Secure Calls, page Using BLF to Determine a Line State, page Using BLF to Determine a Line State, page...
  • Page 23: Understanding Phone Screen Features

    Feature tabs Each indicates an open feature menu. See Menus, page Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 can serve as phone line buttons, intercom line “Phone Screen Icons” section in the Quick Reference Card at...
  • Page 24: Choosing Phone Screen Items

    Choosing Phone Screen Items There are two ways to choose items on your phone’s screen. To choose a phone screen item... Do this... By item number Press the corresponding number on your keypad. For example, press 4 to choose the fourth item in a menu. By scrolling Use the Navigation button to highlight an item.
  • Page 25: Understanding Feature Buttons And Menus

    Learn about a menu item Press press Get help using Help Press the main menu. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 Messages Services Help Directories Settings on your phone and wait a few seconds for the menu to display.
  • Page 26: Understanding Feature Availability

    Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability. You can access many features either by using a softkey or by pressing a line button.
  • Page 27: Understanding Sip Vs. Sccp

    To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0...
  • Page 28: Basic Call Handling

    Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. If you want to...
  • Page 29: Placing A Call-Additional Options

    Dial from a corporate directory on your personal computer using Cisco WebDialer Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 , or Then... 1. Press for a new line. The first call is automatically placed on hold.
  • Page 30 If you want to... Use CallBack to receive notification when a busy or ringing extension is available See if a line associated with a speed-dial, call record, or directory listing is busy before placing a call to that line Make a priority (precedence) call (SCCP phones only) Dial from a Personal Address Book (PAB) entry...
  • Page 31: Answering A Call

    Press Answer or, if the call is ringing on call to answer a new call a different line, press Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 Then... Note Before using this option, your...
  • Page 32 If you want to... Answer using call waiting Press Answer. Send a call to a voice message system Auto-connect calls Retrieve a parked call on another phone Use your phone to answer a call ringing elsewhere Answer a priority call (SCCP phones only) Answer a call on your mobile phone or other...
  • Page 33: Ending A Call

    1. Make sure the appropriate call is highlighted. hold on the current line 2. Press Resume. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 Then... Return the handset to its cradle. Or press EndCall.
  • Page 34: Using Mute

    If you want to... Remove a call from hold on a different line Tips • Engaging the Hold feature typically generates music or a beeping tone. • If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call.
  • Page 35: Switching Between Multiple Calls

    Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 Any active call is placed on hold and the selected call is resumed.
  • Page 36: Transferring Calls

    In standard viewing mode, your phone displays calls as follows for the highlighted line: • Calls with the highest precedence and longest duration display at the top of the list. • Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last.
  • Page 37: Sending A Call To A Voice Message System

    If you want to... Send an active, ringing, or on-hold call to a voice message system Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 Then... 1. Scroll to highlight any call on the line.
  • Page 38: Forwarding Calls To Another Number

    If your phone displays a menu that disappears before you make your selection, you can press iDivert again to re-display the menu. You can also ask your system administrator to configure a longer timeout value. Forwarding Calls to Another Number You can use the call forwarding features to redirect incoming calls from your phone to another number.
  • Page 39: Using Do Not Disturb

    • If both DND and auto-answer are enabled, only intercom calls will be auto-answered. If you want to... Turn on DND Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 Then... Press Do Not Disturb or DND.
  • Page 40: Making Conference Calls

    Turn off DND Customize DND settings Making Conference Calls Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call. Using Conference Features You can create a conference in various ways, depending on your needs and the features that are available on your phone.
  • Page 41: Using Conference

    See a list of participants or remove participants Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 Then... 1. From a connected call, press Confrn or Conference. (You may need to press the more softkey to see Confrn.) 2.
  • Page 42: Using Join

    Using Join Join allows you to combine two or more existing calls to create a conference in which you are a participant. If you want to... Create a conference by joining together existing calls that are on a single phone line Create a conference by joining together existing calls that are on multiple phone lines...
  • Page 43: Using Meet-Me

    If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, “Device Not Authorized.” For more information, see page Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 Then... Press the line button for the shared line.
  • Page 44: Viewing Or Removing Conference Participants

    Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants and remove participants. View a list of conference participants Get an updated list of conference participants See who initiated the conference Remove any conference participant Drop the last participant added to the conference...
  • Page 45: Placing Or Receiving Intercom Calls

    Note that your system administrator configures your Extension Mobility profile to include the intercom feature. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 Then... Dial the Meet-Me conference number (provided by the conference initiator).
  • Page 46 If you want to... Place an intercom call to a preconfigured intercom target Place an intercom call to any intercom number Receive an intercom call Then... Press (intercom target line) and, after you hear the intercom-alert tone, begin speaking. Press (an intercom line).
  • Page 47: Advanced Call Handling

    2. To place a call, access the Fast Dial service on your phone. See Directory on Your Phone, page Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 “Setting Up Speed Dials on the Web”...
  • Page 48: Picking Up A Redirected Call On Your Phone

    Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling tasks with coworkers. If you want to...
  • Page 49: Storing And Retrieving Parked Calls

    • You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 Using BLF to Determine a Line State, see Park.)
  • Page 50: Logging Out Of Hunt Groups

    Cisco Unified IP Phone 7965G that has a Cisco Unified IP Phone Expansion Module (the Cisco Unified IP Phone 7945G does not support the Cisco Unified IP Phone Expansion Module). • You can dial directed call park numbers if you do not have Directed Call Park buttons on your phone.
  • Page 51: Using Barge To Add Yourself To A Shared-Line Call

    • Single button barge allows you to press a line button to barge a call (if only one call is on the line). • Multi-touch barge allows you to view call information before barging. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 Using Barge to Add Yourself to a Shared-Line Call, page 42.)
  • Page 52: Using Barge Features

    Using Barge Features The table below describes how to use barge features to add yourself to a call on a shared line. If you want to... Then... See if the shared line is Look for the remote-in-use icon in use Add yourself to a call Press the red line button on a shared line...
  • Page 53: Using Blf To Determine A Line State

    If your phone supports auto-pickup, the call connects automatically. Otherwise, the call rings on your phone for you to answer. Note Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 Line is in-use. Line is idle.
  • Page 54: Making And Receiving Secure Calls

    Tips • Your phone might play an audible indicator to alert you when a call is ringing on the monitored line (BLF Pickup only). • BLF Pickup answers the oldest ringing call first (if the line that you are monitoring has more than one ringing call).
  • Page 55: Tracing Suspicious Calls

    If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 Then...
  • Page 56 Keep these terms in mind: • Precedence indicates the priority associated with a call. • Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone. If you... Want to choose a priority (precedence) level for an outgoing call Want to make a priority (precedence)
  • Page 57: Using Cisco Extension Mobility

    Switch an in-progress call between your desk phone and mobile phone Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 > EM Service (name can vary). > EM Service (name can vary). Then...
  • Page 58 If you want to... Put a call that has been picked up on your mobile phone on hold Connect to Mobile Voice Access Turn on Mobile Connect from your mobile phone Make a call from your mobile phone Turn off Mobile Connect from your mobile phone Turn on or off Mobile Connect access to all your...
  • Page 59 Mobile Voice Access call disconnects, and you are locked out for a period of time. Contact your system administrator if you need assistance. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0...
  • Page 60: Using A Handset, Headset, And Speakerphone

    Using a Handset, Headset, and Speakerphone You can use your phone with these audio devices: a handset, headset, or speakerphone. The phone is off-hook when the handset is lifted or another audio device is in use. The phone is on-hook when the handset is in its cradle and other audio devices are not in use. Using a Handset If you want to...
  • Page 61: Using A Speakerphone

    Toggle speakerphone mode on or off Switch to a handset Adjust the volume level for a call Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 Then... Press Lift the handset. Press during a call or after invoking a dial tone.
  • Page 62: Using Autoanswer With A Headset Or Speakerphone

    Using AutoAnswer with a Headset or Speakerphone When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You might use AutoAnswer if you receive a high volume of incoming calls. If you...
  • Page 63: Changing Phone Settings

    Change the way that the voice message light on your handset works Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 Then... 1. Choose > User Preferences > Rings. 2. Choose a phone line or the default ring setting.
  • Page 64: Customizing The Phone Screen

    Options Web Pages, page 64.) Web, page 72.) > User Preferences > Contrast. The Cisco Unified IP Phone 7945G does not support the Cisco Unified IP Phone Expansion Module. Accessing Your User Controlling User Settings on the Web, Accessing Your User...
  • Page 65: Using Call Logs And Directories

    Delete.) 4. Go off-hook to place the call. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 > Missed Calls, Placed Calls, or Received Calls. Each stores up >...
  • Page 66 If you want to... Then... Dial from a call log 1. Choose (while connected to 2. Highlight a call record. another call) Note If the Details softkey appears, the call is the primary entry of a multiparty call. See the 3.
  • Page 67: Directory Dialing

    Look for Busy Lamp Field (BLF) indicators. See the directory is busy Line State, page Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 > Corporate Directory (exact name can vary). > Corporate Directory (exact name can vary).
  • Page 68: Using Personal Directory On Your Phone

    Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Using Personal Directory on Your Phone The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set up and use Personal Directory on your phone.
  • Page 69 1. Choose Directory 2. Choose Logout. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 > Personal Directory > Personal Fast Dials. > Personal Directory > Personal Fast Dials. > Personal Directory (exact name can vary).
  • Page 70 Tips • Your system administrator can provide you the user ID and PIN that you need to log in to Personal Directory. • Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your system administrator for more information. •...
  • Page 71: Accessing Voice Messages

    Send a call to a voice Press iDivert. For more information, see the message system Message System, page Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 and follow the voice instructions. Customizing Rings and Message Indicators, page screen.
  • Page 72: Using The User Options Web Pages

    Using the User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone.
  • Page 73: Configuring Features And Services On The Web

    Add a new PAB entry Search for a PAB entry Edit a PAB entry Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 Then do this after you log in... 1. Choose User Options > Personal Address Book.
  • Page 74 If you want to... Delete a PAB entry Assign a line button for PAB Note Then do this after you log in... 1. Search for a PAB entry. 2. Select one or more entries. 3. Click Delete Selected. Before you can assign a line button for PAB, your system administrator must configure the phone to display services.
  • Page 75: Configuring Fast Dials On The Web

    2. Specify search information and click Find. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 Before you can assign a line button for Fast Dial, your system administrator must configure the phone to display services. Contact your system administrator for more information.
  • Page 76: Using The Address Book Synchronization Tool

    If you want to... Then do this after you log in... Edit a Fast Dial phone 1. Choose User Options > Fast Dials. number 2. Search for the Fast Dial entry that you want to edit. 3. Click on a component of the entry. 4.
  • Page 77 You can set up a speed-dial button for each programmable button on your phone that is not reserved as line button. Alternately, use Abbreviated Dial or Fast Dial. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 Speed Dialing, page...
  • Page 78: Setting Up Phone Services On The Web

    Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. If you want to...
  • Page 79 Feature buttons: Note Note Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 If you do not see this option, ask your system administrator to configure a service URL button for your phone. Your phone uses the ASCII Label field if the phone does not support double-byte character sets.
  • Page 80: Controlling User Settings On The Web

    Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. If you want to... Change your password Change your PIN Change the language (locale) for your User Options web pages Change the language (locale) for your phone screen Your PIN and password allow you to access different features and services.
  • Page 81 5. In the Message Waiting Lamp area, choose from various settings. Note 6. Click Save. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 phone, choose a line from the Line drop-down menu. for various conditions.
  • Page 82 If you want to... Then do this after you log in... Change the audible 1. Choose User Options > Device. voice message indicator 2. Choose a phone from the Name drop-down menu. setting per line 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your 5.
  • Page 83: Setting Up Phones And Access Lists For Mobile Connect

    9. To add this member to the access list, click Save. 10. To save the access list, click Save. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 X (upper or lower case)—Matches a single digit. For example, 408555123X matches any number between 4085551230 and 4085551239.
  • Page 84 If you want to... Then do this after you log in... Add a new remote 1. Choose User Options > Mobility Settings > Remote Destinations. destination 2. Click Add New. 3. Enter the following information: – – 4. Select your remote destination profile from the drop-down list box. Your remote destination profile contains the settings that apply to remote destinations that you create.
  • Page 85: Using Cisco Webdialer

    The call is now placed on your phone. 6. To end a call, click Hangup or hang up from your phone. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 Accessing Your User Options...
  • Page 86 If you want to... Then... Log out of WebDialer Click the logout icon in the Make Call or Hang Up page. Set up, view, or Access the Preferences page. change WebDialer The Preferences page appears the first time that you use WebDialer (after you preferences click the number that you want to dial.) To return to Preferences in the future, click the preferences icon from the...
  • Page 87: Understanding Additional Configuration Options

    Cisco Unified IP Phone Expansion Module to your Cisco Unified IP Phone 7965G. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 For more information... Talk to your system administrator or phone support team.
  • Page 88 If you... Then... Work with (or work as) Consider using: an administrative • Cisco Unified Communications assistant • A shared line Want to use one Request a shared line. This allows you extension for several to use one extension for your desk phones phone and lab phone, for example.
  • Page 89 Cisco Extension Mobility Service. number and settings to a shared Cisco Unified IP Phone Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 For more information... Using BLF to Determine a Line State, page...
  • Page 90: Troubleshooting Your Phone

    Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial One or more of the following factors might apply: tone or complete a call •...
  • Page 91: Viewing Phone Administration Data

    • Immediately report an audio problem on a current call. • Select a general problem from a list of categories and choose reason codes. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 > Network Configuration and select the network >...
  • Page 92 OL-15896-01...
  • Page 93: Cisco One-Year Limited Hardware Warranty Terms

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0...
  • Page 94 OL-15896-01...
  • Page 95: Index

    Busy Lamp Field button buttons, identifying Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 call activity area call forwarding configuring from web page call logs dialing from a URL entry in...
  • Page 96 icons for maximum per line multiple parties on multiple, switching between muting parking placing 20, 21 prevent barging of prioritizing redirecting while ringing reporting problems with secure storing and retrieving transferring using DND viewing 15, 27 Cisco Extension Mobility Cisco Unified Communications Manager Address Book Synchronizer Cisco Unified IP Phone adjusting height of...
  • Page 97 Forced Authorization Code, see FAC group call pickup handset light strip Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 securing in cradle using hanging up, options for headset answering calls with...
  • Page 98 keypad language (locale) settings line buttons lines and call forwarding and call states and using BLF buttons for description of icons for number of calls supported on ring patterns for ring tones for shared switching between text label for viewing voice message indicator setting for logging out of hunt groups Malicious Call Identification...
  • Page 99 20, 21 pre-dial prioritizing calls privacy and shared lines using programmable buttons Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 description of labels for Quality Reporting Tool received calls, records of redial remote destination...
  • Page 100 sleep mode secure calls secure conferences security, for calls Select button services button services, subscribing to settings button settings, customizing shared lines and remote-in-use icon description of with barge with privacy sleep mode, waking phone screen from softkey buttons description of labels for speakerphone answering calls with...
  • Page 101 User Options web pages WebDialer whisper wideband headset Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0...
  • Page 102 OL-15896-01...
  • Page 104 Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

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