Cisco 7965G Administration Manual page 142

Status Menu
Table 7-2 Status Messages on the Cisco Unified IP Phone 7965G and 7945G (continued)
Message Description
DNS timeout DNS server did not respond.
DNS unknown host DNS could not resolve the name of the
TFTP server or
Cisco Unified Communications
Manager.
Duplicate IP Another device is using the IP address
assigned to the phone.
Error update locale One or more localization files could
not be found in the TFTPPath directory
or were not valid. The locale was not
changed.
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0
7-6
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Possible Explanation and Action
Network is busy—The errors
•
should resolve themselves when
the network load reduces.
• No network connectivity between
the DNS server and the
phone—Verify the network
connections.
DNS server is down—Check
•
configuration of DNS server.
Verify that the host names of the
•
TFTP server or
Cisco Unified Communications
Manager are configured properly
in DNS.
• Consider using IP addresses rather
than host names.
• If the phone has a static IP
address, verify that you have not
assigned a duplicate IP address.
See the "Network Configuration
Menu" section on page 4-5
for details.
If you are using DHCP, check the
•
DHCP server configuration.
Check that the following files are
located within subdirectories in the
TFTPPath directory:
• Located in subdirectory with same
name as network locale:
– tones.xml
• Located in subdirectory with same
name as user locale:
glyphs.xml
–
– dictionary.xml
– kate.xml
– dictionary.xml
section
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