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Cisco 7965G User Manual

Basic handset
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Cisco 7965G Basic Handset User Guide

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  Summary of Contents for Cisco 7965G

  • Page 1 Cisco 7965G Basic Handset User Guide...
  • Page 2: Table Of Contents

    Understanding Phone Screen Features: ............7 Basic Features: ......................8 Basic Call Handling: ....................10 Shared Lines: ......................11 Soft keys: ........................12 Information Features: ..................15 Browser Features: ....................20 Voicemail: ........................24 H:\DMS\Telephony\IP Telephony\Cisco\User Guides and Procedures\Cisco IP Phone Documentation\7965G Handset User Guide.doc...
  • Page 3: Getting Started

    This guide provides you with an overview of the basic features available on your phone. Customizing Your Phone on the Web Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your computer.
  • Page 4: An Overview Of Your Phone

    Cisco 7965 Handset User Guide An Overview of your Phone: Your Cisco Unified IP Phone is a full-feature telephone that provides voice communications over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls etc.
  • Page 5 Scroll to highlight a line using Navigation button then press Note – the Select button does not take action Keypad Allows you to dial phone numbers, enter letters, and choose menu items. H:\DMS\Telephony\IP Telephony\Cisco\User Guides and Procedures\Cisco IP Phone Documentation\7965G Handset User Guide.doc...
  • Page 6 Cisco 7965 Handset User Guide Softkey buttons Each activates a softkey option (displayed on your phone screen.) Handset light strip Indicates an incoming call or new voice message. Phone screen Shows phone features. H:\DMS\Telephony\IP Telephony\Cisco\User Guides and Procedures\Cisco IP Phone Documentation\7965G Handset User Guide.doc...
  • Page 7: Understanding Lines And Calls

    A holding call is reverting to your phone. BLF – monitored line is idle BLF – monitored line is busy BLF – monitored line is ringing Line in Do Not Disturb (BLF) H:\DMS\Telephony\IP Telephony\Cisco\User Guides and Procedures\Cisco IP Phone Documentation\7965G Handset User Guide.doc...
  • Page 8: Understanding Phone Screen Features

    Displays current calls per line, including caller ID, call duration, and call state for the highlighted line. Phone tab Indicates call activity. Feature tabs Each indicates an open feature menu. H:\DMS\Telephony\IP Telephony\Cisco\User Guides and Procedures\Cisco IP Phone Documentation\7965G Handset User Guide.doc...
  • Page 9: Basic Features

    Cisco 7965 Handset User Guide Basic Features: Feature: Adjusting the foot Stand: To change the angle of the phone base, adjust the Footstand while pressing the Footstand button. H:\DMS\Telephony\IP Telephony\Cisco\User Guides and Procedures\Cisco IP Phone Documentation\7965G Handset User Guide.doc...
  • Page 10 Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures. H:\DMS\Telephony\IP Telephony\Cisco\User Guides and Procedures\Cisco IP Phone Documentation\7965G Handset User Guide.doc...
  • Page 11: Basic Call Handling

    To end a call, simply hang up. 1. Return the Handset to its Cradle. 2. Press the Speaker button. 3. Press the Headset button. 4. Press the EndCall soft key. H:\DMS\Telephony\IP Telephony\Cisco\User Guides and Procedures\Cisco IP Phone Documentation\7965G Handset User Guide.doc...
  • Page 12: Shared Lines

    If your shared line has voicemail each phone this line appears on can access the shared line voicemail box by pressing into the shared line and the message button. H:\DMS\Telephony\IP Telephony\Cisco\User Guides and Procedures\Cisco IP Phone Documentation\7965G Handset User Guide.doc...
  • Page 13: Soft Keys

    Call Forward CFwdALL Call Park Park Call PickUp PickUp Conference Confrn Do Not Disturb End Call EndCall Hold Hold New Call NewCall Redial Redial Transfer Transfer Abbreviate Dialing AbbrDial H:\DMS\Telephony\IP Telephony\Cisco\User Guides and Procedures\Cisco IP Phone Documentation\7965G Handset User Guide.doc...
  • Page 14: Using Do Not Disturb

    2. Join – Allows you to create a standard (ad hoc conference by combining existing calls. Use the Join softkey. Using Do Not Disturb: You can use the Do Not Disturb (DND) feature to block incoming calls from ringing your phone. H:\DMS\Telephony\IP Telephony\Cisco\User Guides and Procedures\Cisco IP Phone Documentation\7965G Handset User Guide.doc...
  • Page 15: Using Mute

    You cannot use Transfer to redirect a call on hold. Press Resume removing the call from hold before transferring it. Using Abbreviated Dialing: 1. To place a call, enter the Abbreviated Dialing Code and press AbbrDial. H:\DMS\Telephony\IP Telephony\Cisco\User Guides and Procedures\Cisco IP Phone Documentation\7965G Handset User Guide.doc...
  • Page 16: Information Features

    Address Book (PAB) and Fast Dials: PAB is a directory of your personal contacts.  Fast Dials allows you to assign codes to PAB entries for quick dialing.  H:\DMS\Telephony\IP Telephony\Cisco\User Guides and Procedures\Cisco IP Phone Documentation\7965G Handset User Guide.doc...
  • Page 17 Cisco 7965 Handset User Guide H:\DMS\Telephony\IP Telephony\Cisco\User Guides and Procedures\Cisco IP Phone Documentation\7965G Handset User Guide.doc...
  • Page 18 Cisco 7965 Handset User Guide Settings: You can personalise your Phone by adjusting the ring tone and other settings. H:\DMS\Telephony\IP Telephony\Cisco\User Guides and Procedures\Cisco IP Phone Documentation\7965G Handset User Guide.doc...
  • Page 19 Cisco 7965 Handset User Guide Messages: To access voice messages, use the Message button. H:\DMS\Telephony\IP Telephony\Cisco\User Guides and Procedures\Cisco IP Phone Documentation\7965G Handset User Guide.doc...
  • Page 20 Cisco 7965 Handset User Guide Services: To access services features, use the service button. H:\DMS\Telephony\IP Telephony\Cisco\User Guides and Procedures\Cisco IP Phone Documentation\7965G Handset User Guide.doc...
  • Page 21: Browser Features

    2. Device 3. Select the device name. a. SEPXXXXX = The handset on your desk b. EM_XXXXX = Your Extension Mobility Profile If you are unsure leave as default setting. H:\DMS\Telephony\IP Telephony\Cisco\User Guides and Procedures\Cisco IP Phone Documentation\7965G Handset User Guide.doc...
  • Page 22 1. Leave as default if you do not have a shared line. 2. Here you can configure message waiting lamp, ring settings and Call Forward Destinations. If you are unsure leave as default. H:\DMS\Telephony\IP Telephony\Cisco\User Guides and Procedures\Cisco IP Phone Documentation\7965G Handset User Guide.doc...
  • Page 23 Note: Your phone uses the ASCII Label field. Tips: You can set up a speed-dial button for each programmable button on your phone that is not reserved as line buttons. H:\DMS\Telephony\IP Telephony\Cisco\User Guides and Procedures\Cisco IP Phone Documentation\7965G Handset User Guide.doc...
  • Page 24 2. Access Abbreviated Dialing from your handset by dialing the abbreviated number on your keypad. See example above the abbreviated number is 07. 3. Then press the Abbreviated Dial Soft key. Tips: Remember to add a 0 for external numbers. H:\DMS\Telephony\IP Telephony\Cisco\User Guides and Procedures\Cisco IP Phone Documentation\7965G Handset User Guide.doc...
  • Page 25: Voicemail

    Press 2 to start recording your personal greeting  Press 2 to stop recording  Press 6 to review your personal greeting  Press 5 to save  Press star (*) 3 times to Exit  H:\DMS\Telephony\IP Telephony\Cisco\User Guides and Procedures\Cisco IP Phone Documentation\7965G Handset User Guide.doc...
  • Page 26 Press 4 to discard your name recording and start over  Press 5 to save   Press star (*) 3 times to Exit ACCESS YOUR MAILBOX FROM ANOTHER EXTENSION (On Campus) H:\DMS\Telephony\IP Telephony\Cisco\User Guides and Procedures\Cisco IP Phone Documentation\7965G Handset User Guide.doc...
  • Page 27 Press 0 (not prompted) after listening to message  Press 0 again  The sender information including time, date and caller ID (internal only) will be given If external call, CallXpress will tell you H:\DMS\Telephony\IP Telephony\Cisco\User Guides and Procedures\Cisco IP Phone Documentation\7965G Handset User Guide.doc...