Overview This guide provides phone operating instructions, and feature descriptions for the Cisco Unified IP Phone multiline models 7945G and 7965G. The 7945G has four lines and the 7965G has six lines. Physical Description Name Description Line or speed-dial button Opens new line, speed-dials phone number, or ends call.
Name (continued) Description (continued) Services button Provides access to phone services. Volume button Increases or decreases handset, headset, ringer, or speakerphone volume. 10 Speaker button Toggles speaker on and off. 11 Mute button Toggles mute on and off. 12 Headset button Toggles headset on and off.
Connecting Your Phone This section shows and describes the connectors on your Cisco Unified IP phone. 10/100 SW 10/100 PC DC48V DC adapter port (DC48V) for phones not provided with inline power AC-to-DC power supply AC power cord Network port (10/100 SW) for connecting to the...
Adjusting the Handset Rest When you connect your phone, you can adjust the handset rest so that the receiver does not slip out of the cradle. To adjust the handset: 1. Set the handset aside and pull the square plastic tab from the handset rest. 2.
Soft Key Descriptions Your Cisco Unified IP phone is equipped with soft keys for call features and options. Soft keys are displayed along the bottom of the LCD screen and activated using the corresponding buttons. Soft keys can change according to the state of the phone.
Soft Key Function Park Forwards calls to a location from which calls can be retrieved by anyone in the system. PickUp Selectively picks up calls coming into another extension. Play Plays ring sound sample. Redial Redials last number dialed. RmLstC Removes last participant from the conference call.
Redial a Number To redial the most recently dialed number: • Lift the handset and press the Redial soft key. • Press the Redial soft key to dial using the speakerphone. Hold a Call To place a call on hold while on the call: •...
Retrieve Voice Messages To retrieve voice messages: 1. Select an available Cisco Unified IP phone line by lifting the handset, pressing the speakerphone button, or pressing a line button. Listen for the dial tone. 2. Press the Messages button, and follow the voice instructions.
Forward Incoming Calls To forward any incoming call to the call-forward destination, for example voice mail, preset on the Cisco Unified IP phone: • Press the DnD soft key. If the call-forward destination is not set, pressing the DnD soft key disables the ringer.
3. When the call connects, press Confrn again to add the new party to the call. To establish a conference call between two- and three-party calls to a Cisco Unified IP phone, one active and the other on hold: • Press the Confrn soft key on the Cisco Unified IP phone.
Alternate Methods to End a Conference Call Call initiators can one of the following methods (functionality will vary according to your system configuration): • To end the conference and remain connected to the most recent call, press the Confrn soft key. The older call is placed on hold.
7. Press the Dial soft key to dial the selected number. Program Personal Speed-Dial Buttons After an administrator defines one or more speed-dial instances for a Cisco Unified IP phone, you can reprogram numbers that are not locked or program numbers into an instance that has an empty dial string: 1.
To place a call from your system speed-dial directory: 1. Select an available Cisco Unified IP phone line (off hook or NewCall) and get a dial tone. 2. Press the Directories button, or use the Navigation button to locate the Directory and then press the Select soft key.
Cisco Extension Mobility (EM) allows the user to temporarily configure a Cisco Unified IP phone to function as user’s own phone. After the user is logged-in to Cisco EM, the phone adopts the user’s profile, including the line buttons, features, and established services.
2. Select My Phone Apps and scroll down to Personal Speed Dial. 3. Select Personal Speed Dial 4. Add a Label and Number 5. Go back to My Phone Apps and press Reset Phone. You Personal Speed-Dial number will appear on the phone display screen.
Whisper Intercom The Whisper Intercom feature allows the user to make an intercom call to a busy extension. The recipient can hear the caller or hear the whisper intercom, and the original caller on the receiving phone does not hear the whisper intercom. The phone receiving a whisper intercom displays the extension and name of the party initiating the whisper intercom and a zipzip tone is played before the called party hears the caller's voice.
To park a call: • Press the Park soft key. The Cisco Unified Communications Manager Express system automatically selects an available call park slot and displays the number on the Cisco Unified IP phone screen. To park a call to a specific call park slot: •...
To pick up a call that is on hold or a call that is ringing at another extension: 1. Press the PickUp soft key. 2. Dial the extension number of the Cisco Unified IP phone that you want to pick up. Control of the call is transferred to your phone.
Phone Features Index This section provides an alphabetical list of features for your Cisco Unified IP phone. Features supported in both SIP and SCCP protocols are marked as “Supported” and features not supported in either one of the protocols are marked as “Not Supported.”...
Table 1 Features (with page number references) Supported in SIP and SCCP Protocols. Features SCCP Switching an In-Progress Call to Another Phone Using SNR 16 Not Supported Supported Transfer a Call 11 Supported Supported Use the Intercom Feature 14 Supported Supported View Call History 14 Supported...
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