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Cisco 7965G Manual

Ip phone for cisco unified communications manager 7.1(2) (sccp and sip)
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Download this manual See also: Administration Manual, User Manual
Cisco Unified IP Phone 7965G and
7945G Phone Guide for Cisco Unified
Communications Manager 7.1(2)
(SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883

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  Also See for Cisco 7965G

Cisco 7975G Software Manual
Cisco 7975G Software Manual 302 pages
Cisco 7965G Administration Manual
Cisco 7965G Administration Manual 217 pages
Cisco 7945G Administration Manual
Cisco 7945G Administration Manual 211 pages

  Related Manuals for Cisco 7965G

  Summary of Contents for Cisco 7965G

  • Page 1 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...

  • Page 3: Common Phone Tasks

    Common Phone Tasks (DND) EditDial Edit a number in a call log Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates EndCall Disconnect the current call or the in the United States and certain other countries.
  • Page 4 Phone Screen Icons GPickUp Answer a call that is ringing in Video enabled (SCCP only) another group or on another line Call Forwarding enabled Feature assigned to button iDivert Divert or redirect a call to a voice message system Mobility assigned to button Call on hold;...

  • Page 5: Table Of Contents

    Accessing the Help System on Your Phone Understanding Feature Availability Understanding SIP vs. SCCP Basic Call Handling Placing a Call—Basic Options Placing a Call—Additional Options Answering a Call Ending a Call Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)
  • Page 6 Using Hold and Resume Using Mute Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Viewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another Number Using Do Not Disturb Making Conference Calls Using Conference Features Using Conference Using Join...
  • Page 7 Setting Up Phone Services on the Web Controlling User Settings on the Web Controlling Line Settings on the Web Setting Up Phones and Access Lists for Mobile Connect Using Cisco WebDialer Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)
  • Page 8 Understanding Additional Configuration Options Troubleshooting Your Phone General Troubleshooting Viewing Phone Administration Data Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Index OL-19612-01...

  • Page 9: Getting Started

    Listen to your voice messages Accessing Voice Messages, page See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)

  • Page 10: Finding Additional Information

    Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml...

  • Page 11: Cisco Product Security Overview

    Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: •...

  • Page 12: Connecting Your Phone

    Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 10/100 SW...
  • Page 13 Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)
  • Page 14 Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones.
  • Page 15 2. Choose IP Phone Headsets to see a list of Technology Development Program partners. If you want to search for a particular Technology Development Program partner, enter the partner’s name in the Enter Company Name box. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)

  • Page 16: An Overview Of Your Phone

    • Access to network data, XML applications, and web-based services. • Online customizing of phone features and services from your Cisco Unified CM User Options web pages. • A comprehensive online help system that displays information on the phone screen.
  • Page 17 Cisco Unified IP Phone 7965G Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)
  • Page 18 Cisco Unified IP Phone 7945G OL-19612-01...
  • Page 19 Phone Screen, page 16 No color—Ready for input Green steady—Sleep mode Messages button Auto-dials your voice message service (varies Accessing Voice Messages, by service). page 64 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)
  • Page 20 Directories button Opens/closes the Directories menu. Use it to Using Call Logs, page 58 access call logs and directories. Help button Activates the Help menu. Accessing the Help System on Your Phone, page 17 Settings button Opens/closes the Settings menu. Use it to Changing Phone Settings, change phone screen and ring settings.

  • Page 21: Understanding Lines And Calls

    Each line corresponds to a directory number or intercom number that others can use to call you. The Cisco Unified IP Phone 7965G supports one to six lines and the Cisco Unified IP Phone 7945G supports one to two lines, depending on configuration. To see your phone lines, look at the right side of your phone screen.
  • Page 22 Icon Line or call state Description Reverting call A holding call is reverting to your phone. See Using Hold and Resume, page Authenticated call Making and Receiving Secure Calls, page Encrypted call Making and Receiving Secure Calls, page BLF- monitored Using BLF to Determine a Line State, page line is idle BLF- monitored...

  • Page 23: Understanding Phone Screen Features

    13, and Viewing Multiple Calls, page Phone tab Indicates call activity. Feature tabs Each indicates an open feature menu. See Understanding Feature Buttons and Menus, page Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)

  • Page 24: Choosing Phone Screen Items

    Choosing Phone Screen Items There are two ways to choose items on your phone’s screen. To choose a phone screen item... Do this... By item number Press the corresponding number on your keypad. For example, press 4 to choose the fourth item in a menu. By scrolling Use the Navigation button to highlight an item.

  • Page 25: Understanding Feature Buttons And Menus

    Get help using Help Press . After a second or two, press again, or choose Help from the main menu. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)

  • Page 26: Understanding Feature Availability

    Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability. You can access many features either by using a softkey or by pressing a line button.

  • Page 27: Understanding Sip Vs. Sccp

    To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)

  • Page 28: Basic Call Handling

    You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, If you want to...

  • Page 29: Placing A Call-Additional Options

    2. Hang up. Your phone alerts you when the line is free. 3. Place the call again. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)
  • Page 30 2. After the tone, enter a client matter only) code (CMC) or a forced authorization code (FAC). Place a call using your Cisco Log in to the Cisco Extension Mobility Using Cisco Extension Extension Mobility profile service on a phone. Mobility, page 50 Make a call from a mobile 1.
  • Page 31 Web, page 66 for more information. 1. Press the PAB line button. 2. Access the contact and select the number. The system dials the specified number. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)

  • Page 32: Answering A Call

    Answering a Call You can answer a call by simply lifting the handset, or you can use other options if they are available on your phone. If you want to... Then... For more information, see... Answer with a wired Press , if unlit.

  • Page 33: Ending A Call

    Hang up while using the speakerphone Press or EndCall. Hang up one call, but preserve another Press EndCall. If necessary, remove the call from hold first. call on the same line Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)

  • Page 34: Using Hold And Resume

    Using Hold and Resume You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the caller ID and the corresponding line button flashes green . With a shared line, when you place a call on hold, the line button flashes green and the phone displays the hold icon.

  • Page 35: Using Mute

    Press Answer, or if the call is ringing on a different line, press (flashing). connected call to Any active call is placed on hold and the selected call is resumed. answer a ringing call Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)

  • Page 36: Switching An In-Progress Call To Another Phone

    Switching an In-Progress Call to Another Phone You can switch in-progress calls between the desktop phone and your mobile phone or other remote destination. If you want to... Then... Switch an in-progress 1. Press the Mobility softkey and select Send call to mobile. call on your desktop 2.

  • Page 37: Transferring Calls

    • You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)

  • Page 38: Sending A Call To A Voice Message System

    Sending a Call to a Voice Message System You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice message system.
  • Page 39 • Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a call forwarding loop or would exceed the maximum number of links permitted in a call forwarding chain. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)

  • Page 40: Using Do Not Disturb

    “None” (to use the “Alert” setting configured by your system administrator). Making Conference Calls Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call. OL-19612-01...

  • Page 41: Using Conference Features

    Your system administrator determines whether non-initiators of a conference can add or remove participants. See a list of participants or Viewing or Removing Conference Participants, page remove participants Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)

  • Page 42: Using Join

    Using Join Join allows you to combine two or more existing calls to create a conference in which you are a participant. If you want to... Then... Create a conference by joining 1. From an active call, highlight another call that you want to together existing calls that are include in the conference and press Select.

  • Page 43: Using Meet-Me

    If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, “Device Not Authorized.” For more information, see Making and Receiving Secure Calls, page Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)

  • Page 44: Viewing Or Removing Conference Participants

    Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants and remove participants. View a list of conference Press ConfList or Conference List. participants Participants are listed in the order in which they join the conference with the most recent additions at the top.

  • Page 45: Placing Or Receiving Intercom Calls

    If you log into your desk phone every day using your Extension Mobility profile, make sure Note that your system administrator configures your Extension Mobility profile to include the intercom feature. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)
  • Page 46 If you want to... Then... Place an intercom call to a Press (intercom target line) and, after you hear the preconfigured intercom target intercom-alert tone, begin speaking. Place an intercom call to any Press (an intercom line). Enter the intercom target number or intercom number press a speed-dial number for your target.

  • Page 47: Advanced Call Handling

    1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web, Dialing page (On-hook) 2. To place a call, enter the Abbreviated Dialing code and press AbbrDial. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)
  • Page 48 If you want to... Then... Use Abbreviated 1. Pick up the handset. Dialing 2. Press the AbbrDial softkey and enter the abbreviated dial code using the (Off-hook) keypad. 3. Press the AbbrDial softkey again. To use Off-hook Abbreviated Dialing to conference a call: 1.

  • Page 49: Picking Up A Redirected Call On Your Phone

    • If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line, then press a Call PickUp softkey or button. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)

  • Page 50: Storing And Retrieving Parked Calls

    You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a co-worker’s desk or in a conference room). You can park a call by using these methods: •...

  • Page 51: Logging Out Of Hunt Groups

    • Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone 7965G that has a Cisco Unified IP Phone Expansion Module (the Cisco Unified IP Phone 7945G does not support the Cisco Unified IP Phone Expansion Module).

  • Page 52: Using Barge To Add Yourself To A Shared-Line Call

    Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the Privacy section for exceptions.) When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge.

  • Page 53: Using Barge Features

    • You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)

  • Page 54: Preventing Others From Viewing Or Barging A Shared-Line Call

    Preventing Others from Viewing or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. If you want to... Then...

  • Page 55: Using Blf To Determine A Line State

    (BLF Pickup only). • BLF Pickup answers the oldest ringing call first (if the line that you are monitoring has more than one ringing call). Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)

  • Page 56: Making And Receiving Secure Calls

    • Authenticated call—The identities of all phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated. • Protected call—The phone is receiving and transmitting encrypted audio (your conversation) with another phone.

  • Page 57: Tracing Suspicious Calls

    You are receiving a priority (precedence) call. An MLPP icon or special call waiting tone on your phone screen indicates the priority level of the call. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)

  • Page 58: Using Cisco Extension Mobility

    • MLPP overrides the Do Not Disturb feature. Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings.

  • Page 59: Managing Business Calls Using A Single Phone Number

    1. From any phone, dial your assigned Mobile Voice Access number. Access 2. Enter the number you are calling from, if prompted, and your PIN. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)
  • Page 60 The number is blocked by you or your carrier (shown as “Unknown Number”). – The number is not accurately matched in the Cisco Unified Communications Manager database; – for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database.

  • Page 61: Using A Handset, Headset, And Speakerphone

    Press Save to preserve the volume level for future calls. If you use AutoAnswer, see Using AutoAnswer with a Headset or Speakerphone, page Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)

  • Page 62: Using A Speakerphone

    Using a Wireless Headset Refer to the wireless headset documentation for information about using the wireless headset’s remote features. Also, check with your system administrator to be sure your phone is enabled to use a wireless headset with the wireless headset remote hookswitch control feature. Using Wideband with your Headset If you use a headset that supports wideband, you might experience improved audio sensitivity if you enable the wideband setting on your phone (this setting is disabled by default).

  • Page 63: Using Autoanswer With A Headset Or Speakerphone

    Keep the handset in the cradle and headset mode inactive ( unlit). speakerphone Otherwise, calls ring normally and you must manually answer them. AutoAnswer is disabled when the Do Not Disturb feature is active. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)

  • Page 64: Changing Phone Settings

    Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone.

  • Page 65: Customizing The Phone Screen

    This feature allows you to turn off phone screen illumination for a pre-determined time (as set by your system administrator). Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)

  • Page 66: Using Call Logs And Directories

    Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the Directories button Using Call Logs Your phone maintains call logs. Call logs contain records of your missed, placed, and received calls. Your phone administrator determines whether missed calls are logged in your missed calls directory for a given line appearance on your phone.
  • Page 67 The entries are listed in reverse chronological order: The first logged entry is the name/number of the last completed call of a multiparty call – received on your phone. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)

  • Page 68: Directory Dialing

    The second logged entry is the name/number of the first completed call of a multiparty call – received on your phone. Directory Dialing Depending on configuration, your phone can provide corporate and personal directory features: • Corporate Directory—Corporate contacts that you can access on your phone. Your system administrator sets up and maintains your Corporate Directory.

  • Page 69: Using Personal Directory On Your Phone

    2. Highlight the listing and press Select. 3. Press Edit to modify a name or email address. 4. If necessary, choose Phones to modify a phone number. 5. Press Update. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)
  • Page 70 If you want to... Then... Add a new PAB entry 1. Access Personal Directory, then choose Personal Address Book. 2. Access the Search page by choosing Submit. (You do not need to input search information first.) 3. Press New. 4. Use your phone keypad to enter a name and email information. 5.
  • Page 71 • Your phone might be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)

  • Page 72: Accessing Voice Messages

    Accessing Voice Messages To access voice messages, use the Messages button Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service.

  • Page 73: Using The User Options Web Pages

    Using the User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone.

  • Page 74: Configuring Features And Services On The Web

    The Personal Directory feature set that you can access on your computer consists of: • A Personal Address Book (PAB) • Fast Dials • Cisco Unified Communications Manager Address Book Synchronizer You can also access PAB and Fast Dials from your phone. See Using Personal Directory on...

  • Page 75: Configuring Fast Dials On The Web

    2. Click Add New. (without using a PAB 3. Change the Fast Dial code, if desired. entry) 4. Enter a phone number. 5. Click Save. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)

  • Page 76: Using The Address Book Synchronization Tool

    Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions.

  • Page 77: Setting Up Speed Dials On The Web

    You can set up a speed-dial button for each programmable button on your phone that is not reserved as line button. Alternately, use Abbreviated Dial or Fast Dial. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)

  • Page 78: Setting Up Phone Services On The Web

    Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. If you want to...
  • Page 79 If only one service is configured, the service opens by default. If more than one service is configured, select an option from the menu on the screen. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)

  • Page 80: Controlling User Settings On The Web

    Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator.
  • Page 81 Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message. 6. Click Save. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)
  • Page 82 If you want to... Then do this after you log in... Change the audible 1. Choose User Options > Device. voice message indicator 2. Choose a phone from the Name drop-down menu. setting per line 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu.

  • Page 83: Setting Up Phones And Access Lists For Mobile Connect

    Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.
  • Page 84 If you want to... Then do this after you log in... Add a new remote 1. Choose User Options > Mobility Settings > Remote Destinations. destination 2. Click Add New. 3. Enter the following information: Name—Enter a name for the mobile (or other) phone. –...

  • Page 85: Using Cisco Webdialer

    Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you. If you want to... Then...
  • Page 86 • Preferred language—Determines the language used for WebDialer settings and prompts. • Use preferred device—Identifies the Cisco Unified IP Phone (Calling device) and directory number (Calling line) that you will use to place WebDialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected.

  • Page 87: Understanding Additional Configuration Options

    • Cisco Unified IP Phone Phone 7965G. Expansion Module 7916 Phone Guide Note The Cisco Unified IP Phone 7945G does not support the Cisco Unified IP Phone Expansion Module. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)
  • Page 88 Using Cisco Extension • • A shared line to view or join Mobility, page coworkers’ calls. • Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone. Answer calls frequently Ask your system administrator to set...
  • Page 89 Ask your system administrator about Using Cisco Extension apply your phone the Cisco Extension Mobility Service. Mobility, page number and settings to a shared Cisco Unified IP Phone Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)

  • Page 90: Troubleshooting Your Phone

    Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial...

  • Page 91: Viewing Phone Administration Data

    Depending on configuration, use the QRT to: • Immediately report an audio problem on a current call. • Select a general problem from a list of categories and choose reason codes. Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)
  • Page 92 OL-19612-01...

  • Page 93: Cisco One-Year Limited Hardware Warranty Terms

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)
  • Page 94 OL-19612-01...

  • Page 95: Index

    Busy Lamp Field conference features for button ending buttons, identifying forwarding handling multiple holding and resuming Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)
  • Page 96 Do Not Disturb registering documentation, accessing securing handset rest troubleshooting web-based services for Cisco Unified IP Phone Expansion Module Cisco Unified IP Phone Expansion Module encrypted calls 7914 43, 57, 79 ending a call, options for Cisco Unified Video Advantage...
  • Page 97 14, 38 international call logging 21, 59, 63 handset light strip securing in cradle using keypad hanging up, options for headset answering calls with Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)
  • Page 98 mobile connect access to remote destinations language (locale) settings configuring line buttons enabling lines making call from mobile phone and call forwarding putting call on hold and call states setting up access lists and using BLF turning off from mobile phone buttons for mobile phone description of...
  • Page 99 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)
  • Page 100 Select button services button TABSynch services, subscribing to TAPS settings button telephony features settings, customizing audible message waiting indicator shared lines Tool for Auto-Registered Phones Support and remote-in-use icon transferring description of options for with barge troubleshooting with privacy general sleep mode, waking phone screen from see also QRT softkey buttons...
  • Page 101 User Options web pages whisper wideband headset Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2)
  • Page 102 OL-19612-01...
  • Page 104 CCDE, CCSI, CCENT, Cisco Eos, Cisco HealthPresence, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect, Cisco Stackpower, Cisco StadiumVision, Cisco TelePresence, Cisco WebEx, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks;...

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