Page 1 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-17755-01...
Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
Page 5: Table Of Contents
Checklist for Configuring the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager 1-19 Installing Cisco Unified IP Phones 1-21 Checklist for Installing the Cisco Unified IP Phone 7965G and 7945G 1-22 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 6 Audio Quality Subjective to the User Connecting a Headset Disabling a Headset Enabling a Wireless Headset Using External Devices with Your Cisco Unified IP Phone Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 7 QoS Configuration Menu 4-25 Network Configuration 4-26 Security Configuration Menu 4-30 CTL File Menu 4-31 Trust List Menu 4-33 802.1X Authentication and Status 4-34 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 8 Model Information Screen Status Menu Status Messages Screen Network Statistics Screen Firmware Versions Screen Expansion Module(s) Screen (SCCP Phones Only) Call Statistics Screen 7-10 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) viii OL-17755-01...
Page 9 General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 9-14 Resetting or Restoring the Cisco Unified IP Phone 9-14 Performing a Basic Reset 9-14 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 10 A P P E N D I X Physical and Operating Environment Specifications Cable Specifications Network and Access Port Pinouts N D E X Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 11 Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone 7965G and 7945G on the network. The tasks described are administration-level tasks and are not intended for end-users of the phones.
Page 12: Related Documentation
These publications are available at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html Cisco Unified IP Phone 7965 Series Phone Guide • Cisco Unified IP Phone Features A–Z • Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 13: Cisco Product Security Overview
Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/ear_data.html. Document Conventions This document uses the following conventions: Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) xiii OL-17755-01...
Page 14 Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 15: Understanding The Cisco Unified Ip Phone 7965G And 7945G
Overview of Configuring and Installing Cisco Unified IP Phones, page 1-17 • Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone Caution might cause interference. For more information, refer to the manufacturer documentation of the interfering device.
Page 16: Cisco Unified Ip Phone 7965G And 7945G Administration Guide For Cisco Unified Communications Manager 6
Cisco Unified IP Phone 7945G. Figure 1-1 Cisco Unified IP Phone 7965G Figure 1-2 Cisco Unified IP Phone 7945G Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 17: Chapter 1 An Overview Of The Cisco Unified Ip Phone
Toggles the speakerphone on or off. 11 Mute button Toggles the Mute feature on or off. 12 Headset button Toggles the headset on or off. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 18: What Networking Protocols Are Used
Cisco Catalyst switch. Using CDP, a device can advertise its existence to other devices and receive information about other devices in the network. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 19 The Cisco Unified IP Phone supports LLDP on the PC port. Protocol (LLDP) discovery protocol (similar to CDP) that is supported on some Cisco and third-party devices. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 20 SDP parameters to be configured on the endpoint itself. capabilities that are supported by all endpoints in the conference. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 21: Feature Overview
What Features are Supported on the Cisco Unified IP Phone 7965G and 7945G? The Cisco Unified IP Phone functions much like a digital business phone, allowing you to place and receive telephone calls. In addition to traditional telephony features, the Cisco Unified IP Phone includes features that enable you to administer and monitor the phone as a network device.
Page 22: Configuring Telephony Features
Chapter 4, “Configuring Settings on the Cisco Unified IP Phone.” The Cisco Unified IP Phone can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate the Cisco Unified IP Phones with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for co-workers contact information directly from their IP phones.
Page 23: Understanding Security Features For Cisco Unified Ip Phones
Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.
Page 24 Unified IP Phones” section on page 1-15 “802.1X Authentication and Status” section on • page 4-34 “Troubleshooting Cisco Unified IP Phone • Security” section on page 9-8 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 1-10 OL-17755-01...
Page 25: Overview Of Supported Security Features
Most security features are available only if a certificate trust list (CTL) is installed on the phone. For Note more information about the CTL, refer to “Configuring the Cisco CTL Client” chapter in the Cisco Unified Communications Manager Security Guide.
Page 26: Understanding Security Profiles
Identifying Encrypted and Authenticated Phone Calls, page 1-13 • Device Configuration Menu, page 4-10 • Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-15 Security Restrictions, page 1-17 • Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 1-12 OL-17755-01...
Page 27: Understanding Security Profiles
Understanding Security Features for Cisco Unified IP Phones Understanding Security Profiles Cisco Unified IP Phones that support Cisco Unified Communications Manager 6.0 or later use a security profile, which defines whether the phone is nonsecure, authenticated, or encrypted. For information about configuring the security profile and applying the profile to the phone, refer to Cisco Unified Communications Manager Security Guide.
Page 28: Establishing And Identifying Secure Conference Calls
Encrypted or authenticated Non-secure conference bridge Non-secure conference Secure (encrypted Conference At least one member is non-secure Secure conference bridge or authenticated) Non-secure conference Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 1-14 OL-17755-01...
Page 29: Supporting 802.1X Authentication On Cisco Unified Ip Phones
(CDP) to identify each other and to determine parameters such as VLAN allocation and inline power requirements. However, CDP is not used to identify any locally attached PCs. Therefore, Cisco Unified Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 1-15...
Page 30 Enabled—If you are using a switch that supports multi-domain authentication, you can enable – the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached PC.
Page 31: Overview Of Configuring And Installing Cisco Unified Ip Phones
IP telephony service. For information and a checklist for setting up and configuring a complete Cisco IP telephony network, refer to the “System Configuration Overview” chapter in Cisco Unified Communications Manager System Guide.
Page 32 “Cisco Unified IP Phone” chapter in Cisco Unified Communications Manager System Guide and to the “Cisco Unified IP Phone Configuration” chapter in Cisco Unified Communications Manager Administration Guide. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 1-18 OL-17755-01...
Page 33: Checklist For Configuring The Cisco Unified Ip Phone 7965G And 7945G In Cisco Unified Communications Manager
For detailed procedures and information, refer to the sources in the list. Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager Configuration Step and Purpose...
Page 34: Installing Cisco Unified Ip Phones
An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager (continued) Configuration Step and Purpose...
Page 35: Installing Cisco Unified Ip Phones
An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager (continued) Configuration Step and Purpose...
Page 36: Checklist For Installing The Cisco Unified Ip Phone 7965G And 7945G
Cisco Unified IP Phone 7965G and 7945G. The list presents a suggested order to guide you through the phone installation. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.
Page 37 Website.” Ensures that users have adequate information to successfully use their Cisco Unified IP Phones. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 1-23 OL-17755-01...
Page 38 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 1-24 OL-17755-01...
Page 39: Understanding Interactions With Other Cisco Unified Ip Communications Products
Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to communicate by using voice over a data network. To provide this capability, the IP Phones depend upon and interact with several other key Cisco IP Telephony and network components, including Cisco Unified Communications Manager, DNS and DHCP servers, TFTP servers, media resources, Cisco prestandard PoE, and so on.
Page 40: C H A P T E R 2 Preparing To Install The Cisco Unified Ip Phone On Your Network
Security Features for Cisco Unified IP Phones” section on page 1-9. If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type Note drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml...
Page 41: Providing Power To The Phone
Providing Power to the Phone The Cisco Unified IP Phone 7965G and 7945G can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone.
Page 42: Power Guidelines
Providing Power to the Phone Power Guidelines Table 2-1 provides guidelines that apply to external power and to PoE power for the Cisco Unified IP Phone 7965G and 7945G. Table 2-1 Guidelines for Powering the Cisco Unified IP Phone 7965G and 7945G...
Page 43: Power Outage
For SIP phones, a TLS connection requires that the transport protocol in the phone configuration file be set to TLS, which corresponds to the transport type in the SIP Security Profile in Cisco Unified Communications Manager Administration. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 44 The phone is registering for the first time If auto registration is not enabled and you did not add the phone to the Cisco Unified Communications Manager database, the phone does not attempt to register with Cisco Unified Communications Manager.
Page 45: Understanding The Phone Startup Process
Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the VoIP network, the Cisco Unified IP Phone 7965G and 7945G goes through a standard startup process, as described in Table 2-4.
Page 46: Adding Phones To The Cisco Unified Communications Manager Database
Adding Phones to the Cisco Unified Communications Manager Database Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database. These sections describe the methods: • Adding Phones with Auto-Registration, page 2-9 •...
Page 47: Adding Phones With Auto-Registration
Move auto-registered phones to new locations and assign them to different device pools without • affecting their directory numbers. Cisco recommends you use auto-registration to add less than 100 phones to your network. To add more Note than 100 phones to your network, use the Bulk Administration Tool (BAT). See the “Adding Phones with...
Page 48: Adding Phones With Auto-Registration And Taps
Cisco Unified Communications Manager database with dummy MAC addresses. Use TAPS to update MAC addresses and download pre-defined configurations for phones. Cisco recommends you use auto-registration and TAPS to add less than 100 phones to your network. To Note add more than 100 phones to your network, use the Bulk Administration Tool (BAT).
Page 49: Adding Phones With Cisco Unified Communications Manager Administration
Using Cisco Unified IP Phones with Different Protocols The Cisco Unified IP Phone can operate with SCCP (Skinny Client Control Protocol) or SIP (Session Initiation Protocol). You can convert a phone that is using one protocol for use with the other protocol.
Page 50: Converting A New Phone From Sccp To Sip
Cisco Unified Communications Manager database. Step 2 In Cisco Unified Communications Manager Administration, create the phone as an SCCP phone. Step 3 Power cycle the phone. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 2-12 OL-17755-01...
Page 51: Deploying A Phone In An Sccp And Sip Environment
Determining the MAC Address of a Cisco Unified IP Phone Several of the procedures that are described in this manual require you to determine the MAC address of a Cisco Unified IP Phone. You can determine the MAC address for a phone in any of these ways: •...
Page 52 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address of a Cisco Unified IP Phone Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 2-14 OL-17755-01...
Page 53: Before You Begin
• Configuring Security on the Cisco Unified IP Phone, page 3-14 Before you install a Cisco Unified IP phone, you must decide how to configure the phone in your Note network. Then you can install the phone and verify its functionality. For more information, see Chapter 2, “Preparing to Install the Cisco Unified IP Phone on Your Network.”...
Page 54: Chapter 3 Setting Up The Cisco Unified Ip Phone
Setting Up the Cisco Unified IP Phone Before You Begin Network Requirements For the Cisco Unified IP Phone 7965G and 7945G to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet these requirements: •...
Page 55: Understanding The Cisco Unified Ip Phone 7965G And 7945G Components
Warning disconnecting device. Understanding the Cisco Unified IP Phone 7965G and 7945G Components The Cisco Unified IP Phone 7965G and 7945G include these components on the phone or as accessories for the phone: Network and Access Ports, page 3-4 •...
Page 56: Network And Access Ports
The wideband-capable handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting. To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and into the Handset port on the back of the phone.
Page 57: Audio Quality Subjective To The User
Connecting a Headset To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.
Page 58: Enabling A Wireless Headset
Caution [89/336/EC]. Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-1 for a graphical representation of the connections. Before you install a phone, even if it is new, upgrade the phone to the current firmware image.
Page 59 You can use either Category 3/5/5e/6 cabling for 10 Mbps connections, but you must use Category 5/5e/6 for 100 Mbps connections and Category 5e/6 for 1000 Mbps connections. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 60 Attaching a Cisco Unified IP Phone Expansion Module • Adjusting the Placement of the Cisco Unified IP Phone, page 3-10 • Configuring Startup Network Settings, page 3-14 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 61: Attaching A Cisco Unified Ip Phone Expansion Module
Note The Cisco Unified IP Phone Expansion Module is not supported on the Cisco Unified IP Phone 7945G. You can attach one or two Cisco Unified IP Phone Expansion Modules to a Cisco Unified IP Phone 7965G by using one of the following methods: When you initially add the phone to Cisco Unified Communications Manager by selecting •...
Page 62: Adjusting The Placement Of The Cisco Unified Ip Phone
Adjusting Cisco Unified IP Phone Footstand and Phone Height You can adjust the footstand adjustment plate on the Cisco Unified IP Phone to the height that provides optimum viewing of the phone screen. See Figure 3-3 for more information.
Page 63: Securing The Phone With A Cable Lock
Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone 7965G and 7945G to a desktop by using a laptop cable lock. The lock connects to the security slot on the back of the phone, and the cable can be secured to a desktop.
Page 64 Parts Used in Wall Mounting the Cisco Unified IP Phone Footstand adjustment button—Raises and lowers adjustment plate Wall mounting screw holes Adjustment plate—Raises and lowers phone vertically Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 3-12 OL-17755-01...
Page 65: Verifying The Phone Startup Process
Verifying the Phone Startup Process Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through these steps. These buttons flash on and off in sequence: Headset.
Page 66: Configuring Startup Network Settings
Obtain the CAPF authentication code that was set when the CAPF was configured. Step 1 From the phone, press the Settings > Security Configuration. Step 2 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 3-14 OL-17755-01...
Page 67 You can verify that an LSC is installed on the phone by choosing Settings > Model Information and ensuring that the LSC setting shows Installed. Related Topic Understanding Security Features for Cisco Unified IP Phones, page 1-9 • Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 3-15 OL-17755-01...
Page 68 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 3-16 OL-17755-01...
Page 69: Unified Ip Phone
Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes many configurable network and device settings that you may need to modify before the phone is functional for your users. You can access these settings, and change many of them, through menus on the phone.
Page 70: Configuration Menus On The Cisco Unified Ip Phone 7965G And 7945G
Overview of Options Configurable from a Phone, page 4-4 • Network Configuration Menu, page 4-5 • Device Configuration Menu, page 4-11 • • Security Configuration Menu, page 4-31 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 71: C H A P T E R 4 Configuring Settings On The Cisco Unified Ip Phone
Press the << softkey if you make a mistake. This softkey deletes the character to the left of the • cursor. Press the Cancel softkey before pressing the Save softkey to discard any changes that you have • made. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 72: Unlocking And Locking Options
Configuring Settings on the Cisco Unified IP Phone Overview of Options Configurable from a Phone The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if Note necessary. For more information, see the “Resetting or Restoring the Cisco Unified IP Phone”...
Page 73: Editing Values
Unique Media Access Control (MAC) address of the phone. Display only—Cannot configure. Host Name Unique host name that the DHCP server assigned to the phone. Display only—Cannot configure. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 74: Network Configuration Menu
If you change the setting of this option, you should change the PC Port Configuration option to the same setting. This ensures that the PC receives the full benefits of the network operating speed. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 75 Scroll to the PC VLAN option, press the Edit softkey, and then enter a new PC VLAN setting. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 76 IP address. Press the Validate softkey. Repeat Steps 3 and 4 as needed to assign backup routers. Press the Save softkey. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 77 Scroll to the Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. Press the Save softkey. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 78 BOOTP Server Indicates whether the phone obtains its configuration from Display only—Cannot configure. a Bootstrap Protocol (BootP) server instead of from a DHCP server. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-10 OL-17755-01...
Page 79: Overview Of Options Configurable From A Phone
To change these options, use Cisco Unified Communications Manager Administration, Cisco Unified CM Group Configuration. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-11 OL-17755-01...
Page 80: Unified Cm Configuration Menu
Indicates that the phone was unable to register with a Cisco Unified Communications Manager listed in its configuration file, and it registered with the TFTP server instead. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-12 OL-17755-01...
Page 81: Sip Configuration Menu (Sip Phones Only)
LCD on the phone. This text is for end-user display only and has no effect on caller identification or messaging. This value will always be set to null. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-13 OL-17755-01...
Page 82: Sip General Configuration Menu
Display Name Displays the identification the phone uses for display for Use Cisco Unified Communications caller identification purposes. Manager Administration to modify. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-14 OL-17755-01...
Page 83: Call Preferences Menu (Sip Phones Only)
Call Logs BLF Enabled Indicates whether BLF for call logs is enabled (Yes) Use Cisco Unified Communications or disabled (No) for the phone. Manager Administration to modify. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-15 OL-17755-01...
Page 84: Http Configuration Menu
HTTP Manager Administration, choose client and provides responses from the non-local host to the Device > Phone > Phone Configuration. phone HTTP client. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-16 OL-17755-01...
Page 85: Locale Configuration Menu
(SIP phones only) more information, see the “NTP Configuration Menu Manager Administration, choose System > (SIP Phones Only)” section on page 4-18 Phone NTP Reference. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-17 OL-17755-01...
Page 86: Ntp Configuration Menu (Sip Phones Only)
Lower—Focus priority given to incoming calls. See also: Hold Reversion. Higher—Focus priority given to reverting calls. Even—Focus priority given to the first call. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-18 OL-17755-01...
Page 87 Indicates whether the phone has been enabled for From Cisco Unified Communications configuring custom ring tones and wallpaper images. Manager Administration, choose Device > Phone > Phone Configuration. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-19 OL-17755-01...
Page 88: Media Configuration Menu
(called interval)—are defined on a per-Network Locale basis in the xml file that defines tones. This xml file is usually named tones.xml or g3-tones.xml. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-20 OL-17755-01...
Page 89 For some Network Locales that use a complex Note cadence, this setting applies only to the first beep tone. See also: Recording Tone Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-21 OL-17755-01...
Page 90 Manager Administration, choose Device > Phone. The default is “Use System Default,” which means the value configured for the Enterprise Advertise G.722 Codec parameter gets used. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-22 OL-17755-01...
Page 91: Power Save Configuration Menu
Indicates whether the LCD screen automatically From Cisco Unified Communications Incoming Call illuminates when a call is received. Manager Administration, choose Device > Phone > Phone Configuration. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-23 OL-17755-01...
Page 92: Ethernet Configuration Menu
When forwarding delay is set to enabled, the internal switch waits eight seconds before forwarding packets between the PC port and the switch port. Default is disabled. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-24 OL-17755-01...
Page 93: Security Configuration Menu
Displays the security mode that is set for the phone. Use Cisco Unified Communications Manager Administration to modify. Logging Display For use by the Cisco Technical Assistance Center (TAC), if necessary. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-25 OL-17755-01...
Page 94: Qos Configuration Menu
From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters. Related Topics Displaying a Configuration Menu, page 4-2 • Network Configuration Menu, page 4-5 • Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-26 OL-17755-01...
Page 95: Network Configuration
If this feature is disabled, several call statistic values display as 0. For additional information, see the following sections: Call Statistics Screen, page 7-10 • Streaming Statistics, page 8-11 • Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-27 OL-17755-01...
Page 96 The current PC and switch port CDP values are Note shown on the Settings menu. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-28 OL-17755-01...
Page 97 Device > Phone > Phone should match the protocol supported by the switch. Configuration. Settings include: Enabled—default • Disabled • Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-29 OL-17755-01...
Page 98 Manager Administration, choose Device > Phone > Phone Configuration Related Topics • Displaying a Configuration Menu, page 4-2 • Network Configuration Menu, page 4-5 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-30 OL-17755-01...
Page 99: Security Configuration Menu
“Using the Certificate Authority Proxy Function” and the port of the CAPF server that the phone section in Cisco Unified Communications Manager uses. Security Guide. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-31 OL-17755-01...
Page 100: Ctl File Menu
Also displays a certificate Function” section in Cisco icon if a certificate is installed for this server. Unified Communications Manager Security Guide. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-32 OL-17755-01...
Page 101 When you press the Unlock softkey, it changes to Lock. If you decide not to change the TFTP Note Server 1 or TFTP Server 2 option, press the Lock softkey to lock the CTL file. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-33 OL-17755-01...
Page 102: Trust List Menu
Cisco Unified OS Administration and later downloaded into the Cisco Unified IP Phone CTL file. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-34 OL-17755-01...
Page 103: X Authentication And Status
Realm—Indicates the user network domain, Display only—Cannot configure. always set as Network Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-35 OL-17755-01...
Page 104 Authenticating—Authentication in progress • Authenticated—Authentication successful or implicit • authentication due to timeouts Held—Authentication failed, waiting before next attempt • (approximately 60 seconds) Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-36 OL-17755-01...
Page 105 Configuring Features, Templates, Services, and Users After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use Cisco Unified Communications Manager Administration to configure telephony features, optionally modify phone templates, set up services, and assign users.
Page 106: C H A P T E R 5 Configuring Features, Templates, Services, And Users
For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7965G and 7945G Guide. For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A–Z.
Page 107 When the DN receives an Services Guide, “Call Pickup” chapter. incoming call, the system alerts the monitoring user, who can then pick up the call. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 108 Cisco Unified Communications Manager Features Unified Communications Manager system. and Services Guide, “Call Park” chapter. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 109 Communications Manager Assistant With assistant. Proxy Line Support” and “Cisco Unified Communications Manager Assistant With Shared Line Support” chapters. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 110 For more information, refer to the Cisco incoming call and a new voice mail message. Unified Communications Manager Features and Services Guide, "Custom Phone Rings" chapter Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 111 For more information, refer to the Cisco authorization codes Unified Communications Manager Features (FAC) and Services Guide, “Client Matter Codes and Forced Authorization Codes” chapter. (SCCP phones only) Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 112 When a call Unified Communications Manager Features is diverted, the line becomes available to make or and Services Guide, “Immediate Divert” receive new calls. chapter. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 113 This feature can also be enabled or disabled for “Device Profile Configuration Settings” Note • Extension Mobility. “Common Phone Profile Configuration • Settings” “Phone Configuration Settings” • Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 114 Services Guide, “Multilevel Precedence and (MLPP) urgent or critical calls. Preemption” chapter. (SCCP phones only) Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 5-10 OL-17755-01...
Page 115 Cisco Unified Communications Manager • System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified Communications Manager • Features and Services Guide “Barge and Privacy” chapter. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 5-11 OL-17755-01...
Page 116 (Non-initiators can add or remove conference Bridge Configuration” chapter participants if the Advanced Adhoc Conference Cisco Unified Communications Manager • Enabled parameter is set.) Security Guide. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 5-12 OL-17755-01...
Page 117 Cisco Unified Communications Manager • Administration Guide, “Cisco Unified IP Phone Configuration” chapter. Cisco Unified Communications Manager • System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 5-13 OL-17755-01...
Page 118 Manager Administration Guide, “Conference Bridge Configuration” chapter. Refer to Cisco Unified Communications • Manager System Guide, “Understanding Video Telephony” chapter. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 5-14 OL-17755-01...
Page 119: Configuring Corporate And Personal Directories
Cisco Unified Communications Manager” chapter. Configuring Corporate and Personal Directories The Directories button on the Cisco Unified IP Phone 7965G and 7945G gives users access to several directories. These directories can include: • Corporate Directory—Allows a user to look up phone numbers for co-workers.
Page 120: Configuring Personal Directory
The default Cisco Unified IP Phone 7965G template that ships with the phone uses buttons 1 and 2 for lines and assigns buttons 3 through 6 as speed dial. The default Cisco Unified IP Phone 7945G template that ships with the phone uses buttons 1 and 2 for lines.
Page 121: Modifying A Phone Button Template For Personal Address Book Or Fast Dials
3 as speed dial, and buttons 4 through 6 as Hold, Conference, and Transfer, respectively. The recommended standard Cisco Unified IP Phone 7945G template uses buttons 1 and 2 for lines. For more information about softkey templates, see Configuring Softkey Templates, page 5-18.
Page 122: Configuring Softkey Templates
Unified Communications Manager System Guide for more information. Setting Up Services The Services button on the Cisco Unified IP Phone gives users access to Cisco Unified IP Phone Services. You can also assign services to the programmable buttons on the phone (refer to Cisco Unified IP Phone 7965G and 7945G Guide for more information).
Page 123: Adding Users To Cisco Unified Communications Manager
Managing the User Options Web Pages From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, refer to Cisco Unified IP Phone 7965G and 7945G Guide.
Page 124: Giving Users Access To The User Options Web Pages
Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group.
Page 125: Customizing And Modifying Configuration Files
(CLI) “file” commands: admin:file • file list* – file view* – file search* – file get* – file dump* – file tail* – – file delete* Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 126: Chapter 6 Customizing The Cisco Unified Ip Phone
50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.
Page 127: Pcm File Requirements For Custom Ring Types
Configuring a Custom Phone Ring To create custom phone rings for the Cisco Unified IP Phone 7965G and 7945G, follow these steps: Procedure Create a PCM file for each custom ring (one ring per file). Ensure the PCM files comply with the format...
Page 128: Creating Custom Background Images
HTTP URL support is not provided. List.xml Example <CiscoIPPhoneImageList> <ImageItem Image=”TFTP:Desktops/320x212x16/TN-Fountain.png” URL=”TFTP:Desktops/320x212x16/Fountain.png”/> <ImageItem Image=”TFTP:Desktops/320x212x16/TN-FullMoon.png” URL=”TFTP:Desktops/320x212x16/FullMoon.png”/> </CiscoIPPhoneImageList> Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 129: Png File Requirements For Custom Background Images
“PNG File Requirements for Custom Background Images” section on page 6-5. Upload the new PNG files that you created to the following subdirectory in the TFTP server for the Cisco Step 2 Unified Communications Manager: /Desktops/320x212x16 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3)
Page 130: Configuring Wideband Codec
If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone 7965G and 7945G) and if the far endpoint supports G.722, the call connects using the G.722 codec in place of G.711. This situation occurs regardless of whether the user has enabled a wideband headset or wideband handset, but if either the headset or handset is enabled, the user may notice greater audio sensitivity during the call.
Page 131: Configuring The Idle Display
System > Enterprise Parameters. The default value of this enterprise parameter is True, which means that all Cisco Unified IP Phone Models 7942G, 7962G, 7945G, 7965G, and 7975G that are registered to this Cisco Unified Communications Manager will advertise G.722 to Cisco Unified Communications Manager.
Page 132: Automatically Disabling The Cisco Unified Ip Phone Screen
7:00 a.m., (0700), enter 7:00. To turn the display on at 2:00 p.m. (1400), enter 14:00. If this field is blank, the display will automatically turn on at 0:00. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 133 The default value is 0:30. Display On If Disable/enable automatic illumination of the LCD screen Incoming Call when a call is received. Default: Disabled Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 134 Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Screen Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 6-10 OL-17755-01...
Page 135 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the following menus and screens on the Cisco Unified IP Phone 7965G and 7945G to view model information, status messages, network statistics, and firmware information for the phone: Model Information screen—Displays hardware and software information about the phone.
Page 136: Model Information Screen
Firmware Versions—Displays the Firmware Versions screen, which shows information about the • firmware running on the phone. For more information, see the “Firmware Versions Screen” section on page 7-9. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 137: C H A P T E R 7 Viewing Model Information, Status, And Statistics On The Cisco Unified Ip Phone
If you are using static IP addresses, check • configuration of the TFTP server. See the “Network Configuration Menu” section on page 4-5 for details on assigning a TFTP server. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 138 IP address. See the “Network Configuration Menu” section on page 4-5 section for details. • If you are using DHCP, check the DHCP server configuration. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 139 The phone remains idle until it is power cycled or you reset its IP address. the DHCP address. See the “Network Configuration Menu” section on page 4-5 section for details. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 140 Configuration Menu” section on page 4-5 section for details. • If you are using DHCP, the DHCP server has not provided a default router. Check the DHCP server configuration. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 141 None. This is an informational message indicating the or .cnf.xml name of the configuration file for the phone. corresponding to the phone device name Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 142: Network Statistics Screen
Link state and connection of the PC port (for example, Auto 100 means that the PC port is in a link up state and has Mb Full-Duplex auto-negotiated a full-duplex, 100-Mbps connection) Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 143: Firmware Versions Screen
Module(s) screen, a statistic preceded by “A” is for the first expansion module. A statistic preceded by “B” is for the second expansion module. To display the Expansion Module(s) screen, follow these steps: Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 144: Call Statistics Screen
To display the Call Statistics screen for information about the last voice stream, follow these steps: Procedure Step 1 Press the Settings button. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 7-10 OL-17755-01...
Page 145 Average MOS LQK score observed for the entire voice stream. Min MOS LQK Lowest MOS LQK score observed from start of the voice stream. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 7-11 OL-17755-01...
Page 146 Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 7-12 OL-17755-01...
Page 147: Monitoring The Cisco Unified Ip Phone Remotely
C H A P T E R Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • Network configuration information •...
Page 148: Accessing The Web Page For A Phone
Open a web browser and enter the following URL, where IP_address is the IP address of the Step 2 Cisco Unified IP Phone: http://IP_address The web page for a Cisco Unified IP Phone 7965G and 7945G includes these hyperlinks: • Device Information—Displays device settings and related information for the phone. For more information, see the “Device Information”...
Page 149: C H A P T E R 8 Monitoring The Cisco Unified Ip Phone Remotely
User Options web pages. To control access to the web pages for a phone, follow these steps from Cisco Unified Communications Manager Administration.
Page 150 Date obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs 1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does not provide this information.
Page 151: Accessing The Web Page For A Phone
Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member. Admin. VLAN ID Auxiliary VLAN in which the phone is a member. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 152: Network Configuration
HTTP client. Authentication URL URL that the phone uses to validate requests made to the phone web server. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 153 PC. Voice VLAN Enabled Indicates whether the phone allows a device attached to the PC port to access the Voice VLAN. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 154: Network Statistics
Network area—Displays information about network traffic to and from the network port on the • phone. Table 8-4 describes the items in this area. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 155 128 and 255 bytes in size Rx size256to511 Total number of packets received, including bad packets, that are between 256 and 511 bytes in size Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 156: Network Statistics
IP address of the neighbor device discovered by LLDP protocol. Address LLDP Neighbor Port Neighbor device port to which the phone is connected discovered by LLDP protocol. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 8-10 OL-17755-01...
Page 157: Device Logs
Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data.
Page 158 Cumulative Conceal Total number of concealment frames divided by total number of speech Ratio frames received from start of the voice stream. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 8-12 OL-17755-01...
Page 159: Streaming Statistics
These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss: • G.711 gives 4.5 • G.722 gives 4.5 • G.728/iLBC gives 3.9 G.729 A/AB gives 3.8 • Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 8-13 OL-17755-01...
Page 160 “Configuring Features, Templates, Services, and Users” chapter “Call Statistics Screen” section on page 7-10 • “Monitoring the Voice Quality of Calls” section on page 9-16 • Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 8-14 OL-17755-01...
Page 161: Resolving Startup Problems
Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone 7965G and 7945G or with your IP telephony network. It also explains how to clean and maintain your phone. For additional troubleshooting information, refer to the Using the 79xx Status Information For Troubleshooting tech note.
Page 162: Symptom: The Cisco Unified Ip Phone Does Not Go Through Its Normal Startup Process
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port, the phone should go through its normal startup process as described in the “Verifying the Phone Startup Process” section on page 3-13, and the LCD screen should display information.
Page 163: C H A P T E R 9 Troubleshooting And Maintenance
Checking Network Connectivity If the network is down between the phone and the TFTP server or Cisco Unified Communications Manager, the phone cannot start up properly. Ensure that the network is currently running. Verifying TFTP Server Settings You can determine the IP address of the TFTP server used by the phone by pressing the Settings button on the phone, choosing Network Configuration, and scrolling to the TFTP Server 1 option.
Page 164: Verifying Dns Settings
If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone calls will be affected. If the TFTP service is not running, many devices will not be able to start up successfully.
Page 165: Creating A New Configuration File
Registering the Phone with Cisco Unified Communications Manager A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only if the phone has been added to the server or if auto-registration is enabled. Review the information and procedures in the “Adding Phones to the Cisco Unified Communications Manager Database”...
Page 166: Symptom: Cisco Unified Ip Phone Unable To Obtain Ip Address
Verifying the Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example, check whether the particular port or switch to which the phone is connected is down and that the switch is not rebooting.
Page 167: Verifying Dhcp Settings
Verifying Voice VLAN Configuration If the Cisco Unified IP Phone appears to reset during heavy network usage (for example, following extensive web surfing on a computer connected to same switch as phone), it is likely that you do not have a voice VLAN configured.
Page 168: Checking Power Connection
Use the same TFTP server used for other functioning Cisco Unified IP Phones. Step 3 On the Cisco Unified Communications Manager server, verify that the local host files have the correct Cisco Unified Communications Manager server name mapped to the correct IP address.
Page 169 Cisco Unified Communications Manager Phone status display as “Configuring IP” or “Registering” 802.1X Authentication Status displays as “Disabled” Status menu displays DHCP status as timing out Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 170: General Troubleshooting Tips
Phones may not come up until a broadcast storm ends. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 9-10 OL-17755-01...
Page 171 See the “Call Statistics Screen” section on page 7-10 for information about displaying these statistics. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 9-11 OL-17755-01...
Page 172 Video Advantage (CVTA) PC Port is enabled, and that CDP is enabled on the PC port. Network Configuration Menu, page 4-5 for more information. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 9-12 OL-17755-01...
Page 173 Cisco Unified Communications Manager configuration. Enable audio server debug and capture logs from both phones. If needed, enable Java debug. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 9-13 OL-17755-01...
Page 174: General Troubleshooting Tips For The Cisco Unified Ip Phone Expansion Module
Performing a Factory Reset, page 9-15 Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.
Page 175: Performing A Factory Reset
Options” section on page 4-3). Then press the Erase softkey. Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: CTL file—Erased •...
Page 176: Using The Quality Report Tool
Cisco Unified IP Phone. The QRT feature is installed as part of the Cisco Unified Communications Manager installation. You can configure users’ Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey. This softkey is available only when the Cisco Unified IP Phone is in the Connected, Connected Conference, Connected Transfer, and/or OnHook states.
Page 177: Using Voice Quality Metrics
Conversational quality scores (MOS CQ such as G.107) include impairment factors, such as delay, that degrade the natural flow of conversation. You can access voice quality metrics from the Cisco Unified IP Phone by using the Call Statistics screen (see the “Call Statistics Screen”...
Page 178: Troubleshooting Tips
Choose from the sites available for your access level. Cisco Unified IP Phone Troubleshooting Resources: • http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_ support_series_home.html Cisco Products and Services (Technical Support and Documentation): • http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_ category_home.html Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 9-18 OL-17755-01...
Page 179: Cleaning The Cisco Unified Ip Phone
Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use a soft, dry cloth to wipe the phone and the phone screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
Page 180 Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) 9-20 OL-17755-01...
Page 181: How Users Obtain Support For The Cisco Unified Ip Phone
Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.
Page 182: Appendix A Providing Information To User Via A Website
Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website.
Page 183: How Users Subscribe To Services And Configure Phone Features
An overview of the tasks that users can accomplish by using the web page. • You can also refer users to Cisco Unified IP Phone 7965G and 7945G Guide, which is available at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html...
Page 184: How Users Configure Personal Directory Entries
Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Make sure that you have used Cisco Unified Communications Manager to set up a message waiting indicator (MWI) method. How Users Configure Personal Directory Entries Users can configure personal directory entries on the Cisco Unified IP Phone.
Page 185 To configure Cisco Unified Communications Manager server information, click the Server button. Step 4 The Configure Cisco Unified CallManager Server Information window displays. Enter the IP address or host name and the port number of the Cisco Unified Communications Manager Step 5 server and click OK.
Page 186 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 187 “Advanced Call Handling—Determining if Another Line is Busy or Idle” Busy Lamp Field (BLF) Speed Dial Supported Supported “Advanced Call Handling—Using BLF to Determine a Line State” Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 188 Mobility” Fast Dial Service Supported Supported “Advanced Call Handling—Speed Dialing” Forced Authorization Codes (FAC) Supported Not supported “Basic Call Handling—Placing a Call: Additional Options” Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 189: A P P E N D I X B Feature Support By Protocol For The Cisco Unified Ip Phone 7965G And 7945G
“Advanced Call Handling—Using a Shared Line” Programmable Line Keys Supported Not supported Feature descriptions throughout phone guide Quality Reporting Tool (QRT) Supported Supported “Troubleshooting—Using the Quality Reporting Tool” Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 190 Cisco Unified Communications Manager Features AutoAttendant and Services Guide Cisco Unified Communications Supported Not supported Cisco Unified Communications Manager Attendant Manager Attendant Console Console User Guide Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 191 Module 7915 Phone Guide, and Cisco Unified IP Phone Expansion Module 7916 Phone Guide Cisco VT Advantage Supported Not supported Cisco VT Advantage User Guide Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 192 Appendix B Feature Support by Protocol for the Cisco Unified IP Phone 7965G and 7945G Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 193: Adding Language Overlays To Phone Buttons
Installing the Cisco Unified Communications Manager Locale Installer If you are using Cisco Unified IP Phones in a locale other than English (United States), you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster.
Page 194: A P P E N D I X C Supporting International Users
Appendix C Supporting International Users Installing the Cisco Unified Communications Manager Locale Installer Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 195: Technical Specifications
100-240 VAC, 50-60 Hz, 0.5 A—when using the AC adapter • • 44V-57V DC, 0.25 A—when using the in-line power over the network cable Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 196: Appendix D Technical Specification
BI_DD- “BI” stands for bi-directional, while DA, DB, DC and DD stand for Note “Data A”, “Data B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 197: Network And Access Port Pinouts
BI_DC- Note “BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17755-01...
Page 198 1-16 auto answer 5-3, B-1 Auto Call Select 4-18 auto dial abbreviated dialing 5-2, B-1 Auto Line Select 4-17 AC adapter, connecting auto-pickup Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-1 OL-17755-01...
Page 199 Cisco Unified Communications Manager Assistant Caller ID Blocking Cisco Unified IP Phone call forward adding manually to Cisco Unified Communications all calls Manager 2-11 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-2 OL-17755-01...
Page 200 5-6, B-2 secure 1-14 conference joining daisy chaining 9-10 conference list data VLAN configurable call forward display Days Display Not Active 4-22, 6-8 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-3 OL-17755-01...
Page 201: Device Information
Fast Dial 5-17 verifying settings fast dial service 5-7, B-2 DNS Server 1-5 feature buttons documentation directories additional i-xii help for users Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-4 OL-17755-01...
Page 202 5-10 Hypertext Transfer Protocol See HTTP handset handset, connecting headset icon button for lock 1-13 connecting padlock 1-13 disabling shield 1-13 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-5 OL-17755-01...
Page 203 Locally Significant Certificate (LSC) 3-14 lock icon 1-13 logging, missed call 5-10 Logging Display 4-24 keypad Log server 4-28, 9-12 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-6 OL-17755-01...
Page 204 PC Port Configuration music-on-hold 5-11 PC VLAN Mute 5-11 SW Port Configuration mute overview mute button unlocking options Network Configuration web page 8-2, 8-4 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-7 OL-17755-01...
Page 205 Onhook predialing 5-11 causing phone to reset Operational VLAN ID description other group pickup 5-11, B-3 effect on phone screen brightness Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-8 OL-17755-01...
Page 206 5-12, B-4 image authentication 1-11 reset Locally Significant Certificate (LSC) 3-14 basic 9-14 manufacturing installed certificate (MIC) 1-11 factory 9-15 media encryption 1-12 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-9 OL-17755-01...
Page 207 CTL file Services URL understanding 4-15 Services URL button verifying 5-13 3-13 settings button statistics Settings menu access network 3-15, 4-2 7-8, 8-8 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-10 OL-17755-01...
Page 208 5-12 caller ID ring activity 5-12 caller ID blocking screen illumination disabling 5-14 call forward services 5-13 call forward configurable display Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-11 OL-17755-01...
Page 209 3-13 services on Cisco Unified Communications Manager Video Capability Enabled 4-19 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-12 OL-17755-01...
Page 210 Network Configuration Network Configuration web page preventing access to Status Messages 8-2, 8-11 Stream 0 8-11 Stream 1 8-3, 8-11 Stream 2 8-3, 8-11 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-13 OL-17755-01...
Page 211 Index Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-14 OL-17755-01...

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7965g

Cisco 7945G Administration Manual

Chapter 1 an Overview of the Cisco Unified IP Phone

CHAPTER 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Chapter 3 Setting up the Cisco Unified IP Phone

CHAPTER 4 Configuring Settings on the Cisco Unified IP Phone

CHAPTER 5 Configuring Features, Templates, Services, and Users

Chapter 6 Customizing the Cisco Unified IP Phone

CHAPTER 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

Monitoring the Cisco Unified Ip Phone Remotely

CHAPTER 9 Troubleshooting and Maintenance

APPENDIX A Providing Information to Users Via a Website

Appendix A Providing Information to User Via a Website

APPENDIX B Feature Support by Protocol for the Cisco Unified IP Phone 7965G and 7945G

APPENDIX C Supporting International Usersc-1

Technical Specifications

Appendix D Technical Specification

Quick Links

Troubleshooting

Need help?

Questions and answers

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Summary of Contents for Cisco 7945G

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Table of Contents