Cisco 7965G Administration Manual page 178

Troubleshooting Cisco Unified IP Phone Security
Table 9-1
Problem
802.1X Enabled on Phone but Not Authenticating
Phone cannot obtain a DHCP-assigned
IP address.
Phone does not register with
Cisco Unified Communications
Manager.
Phone status display as "Configuring
IP" or "Registering".
802.1X Authentication Status displays
as "Held" (see the
Authentication and Status" section on
page 4-36
Status menu displays 802.1X status as
"Failed" (see the
section on page 7-3
802.1X Not Enabled
Phone cannot obtain a DHCP-assigned
IP address
Phone does not register with
Cisco Unified Communications
Manager
Phone status display as "Configuring
IP" or "Registering"
802.1X Authentication Status displays
as "Disabled"
Status menu displays DHCP status as
timing out
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0
9-10
Cisco Unified IP Phone Security Troubleshooting (continued)
"802.1X
for more details).
"Status Menu"
for more details).
Chapter 9
Possible Cause
These errors typically indicate that
802.1X authentication is enabled on
the phone, but the phone is unable to
authenticate.
Verify that you have properly
1.
configured the required
components (see the "Supporting
802.1X Authentication on Cisco
Unified IP Phones" section on
page 1-16 for more information).
Confirm that the shared secret is
2.
configured on the phone (see
the"802.1X Authentication and
Status" section on page 4-36
more information).
– If the shared secret is
configured, verify that you
have the same shared secret
entered on the authentication
server.
If the shared secret is not
–
configured, enter it and ensure
that it matches the one on the
authentication server.
These errors typically indicate that
802.1X authentication is not enabled
on the phone. To enable it, see the
"802.1X Authentication and Status"
section on page 4-36.
Troubleshooting and Maintenance
for
OL-12650-01