Call Waiting - ESI IVX S-Class User Manual

User's Guide

Call waiting

If you have enabled call waiting for your station (PROGRAM 3 1) and a second call comes in while you
are on another, you'll hear a tone in your earpiece and the bottom line of your display will indicate that a
second call is waiting. You can ignore the call waiting and it will be transferred to your mailbox (or other
destination set by the installer).
To toggle between the two calls on a 48 or 24-Key Digital Feature Phone, press FLASH. To drop
either call, press RELEASE while connected to the call to be dropped: this disconnects the call and
automatically re-connects you to the other call.
On a 12-Key Digital Feature Phone, press the hook switch quickly to toggle between two calls (FLASH),
or hold the hook switch down to release the call (RELEASE).
Call waiting display
Be sure to check the display when you're using call waiting. Initially, the first line shows the name or number
of your original call (depending on how the call was created) and the call duration. The second line shows
the name or number of the call waiting along with the duration of that call. The arrow on the display will
move between the first and second lines, indicating to which call you are connected.
1. You're connected to XYZ Company, when you hear a beep and see that Joe Smith is calling:
(In this example, Joe's call is being transferred to you; it's been in the system for 31 seconds.)
2. You press FLASH and are connected to Joe. Note how the arrow moves to indicate the change
of connection:
Note: If Caller ID is not used, the Line number will appear instead of the caller's name or number. If Caller ID
is used, in some instances the local telephone service provider will only show a general caller status
such as Unavailable, Private, or No Data Sent.
Station-to-station call waiting
You can call, or transfer a call to, another station that is in use (as indicated by the fact that its station
key, if one exists for it on your ESI Feature Phone, is glowing red). This generates a call waiting tone in
the other station's earpiece and puts a call waiting indication on the bottom line of that station's display,
as explained in "Call waiting display" (above). If the person ignores the call waiting, your call or the
transferred call will be forwarded to the person's mailbox (or other destination set by the installer).
1
A 12-Key Feature Phone will show only the first caller. Even if you hang up from the first call, the second call's Caller ID
information will not appear.
Cordless
Handset or
24-Key
Feature Phone
Cordless
Handset or
24-Key
Feature Phone
ESI Feature Phone operation
1
Here's an example:
48-Key
Feature Phone
48-Key
Feature Phone
E.11