ESI IVX S-Class User Manual page 65

User's Guide
Virtual Answer Keys (Codes 575, 576)
Note: This works only if call waiting is enabled for your station. Consult your administrator if needed.
You can program a Virtual Answer Key to play a greeting to a caller when your extension is busy and
route the caller to a desired destination by pressing this key. Program a programmable function key
with either 5 7 5 or 5 7 6. Prompts will instruct you in how to record the greeting and program the
caller's destination.
The destination can be either the default call waiting or another station; the system takes the caller there
after playing the recorded greeting. With call waiting, the system places the caller on hold as call waiting
("camping on") for your station; if the caller can't wait, he/she may (a.) press 1 to reach your voice mail,
(b.) enter another extension or (c.) press 0 to reach the Operator. With another station selected, the call
is forwarded to the station.
To record the greeting from an idle phone:
1. Press the chosen programmable function key; then press RECORD.
2. Follow the prompts to record the greeting and program the destination.
Sample greetings for Virtual Answer Keys:
"Hello. This is Harvey. I'm currently on another line, but I'd really like to speak to you. Please hold
and I'll be with you shortly. However, if you don't wish to wait on hold, press 1 to leave me a
voice message. You may also either dial another extension or press 0 to reach the Operator."
"Hello. This is Bill. I'm currently on another line, but I have been notified of your call. I am
sending your call to our Sales Department administrator for more immediate assistance.
Please remain on the line as your call is being transferred. Thank you."
Note: If a caller presses 1 to go to your voice mail, the call will go into that extension's mailbox, regardless of
whatever call-forwarding settings your ESI Installer has made.
Here's an example. The Installer has set the call-forwarding for extension 101 to go to mailbox 102.
The user at extension 102 uses a Virtual Answer Key to answer a call, and the caller presses 1 when
prompted to go to voice mail. That caller will go to mailbox 101 — not mailbox 102.
Mute/DND key (Code 578)
This multi-mode key's function varies, depending upon whether the phone is on a call or idle:
•
If the phone is on a call (off-hook) — Mutes the microphone so that the person on the other end of
the line can't hear you.
•
If phone is idle (on-hook) — Puts the phone into do-not-disturb (DND) mode, sending callers
directly to your voice mailbox
Note: When programmed on an ESI Cordless Handset, this key performs only the DND function; to mute or
"un-mute" an ESI Cordless Handset, use the keys on its side.
Voice mail (Code 579)
Allows a 12-Key Feature Phone (which lacks a dedicated VOICE MAIL key) to have voice mail access.
Warning: To use voice mail from a 12-Key Feature Phone, you must assign this code to a programmable
feature key. Failing to do so will disable the mailbox. (When you try to access a disabled
mailbox, the system will notify you that it's disabled.) You still can retrieve previously left messages
and access user programming, but the mailbox won't be able to receive new voice messages.
Therefore, to enable the mailbox, assign key code 579 to a programmable feature key.
1
Or, alternatively, to other routing (such as the Operator or another coworker's extension) set by the Installer.
1
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Special keys
F.15