Leaving Messages - ESI IVX S-Class User Manual

Voice mail operation
Depending on auto attendant usage and your personal preferences, you may wish to include one or
more of these options in your personal greetings:
Option Instruction
0 To reach the operator
1 To skip directly to the record tone (or "beep")
4 To perform off-premises "reach-me" (see "Off-premises 'reach-me,'" page D.3)
8 To the main greeting (if your system is using the auto attendant)
XXX An extension number of another user
Note: Option 4 is available only when personal greeting 2 has been recorded.
You can change any personal greeting as often as necessary, by just recording over a previously
recorded personal greeting.
Warning: Do not delete all of your personal greetings; make sure at least one always remains. Deleting all
the greetings will turn off your mailbox.
Personal greeting keys
You can program a programmable feature key as a personal greeting key for any one of the three
personal greetings (see page F.14). Once created, this shortcut can then be used to activate the
associated personal greeting (the key's LED will glow green and the greeting played as confirmation).
Note: On a 48 or 24-Key Feature Phone, press RECORD while the confirmation is playing and follow the
prompts to record the greeting. Otherwise, listen to the greeting to the end and follow the prompts.

Leaving messages . . .

If you call another station that is DND, busy or does not answer — or if you call a special mailbox (such
as a guest mailbox) — you will be transferred to the mailbox. You can skip the mailbox's personal
greeting by pressing 1; this takes you directly to the record tone.
. . . directly in another user's mailbox
The procedure for going directly to another User's mailbox without ringing his/her extension depends
upon whether you have that user's extension set as one of your station keys:
•
If you do, press VOICE MAIL and then the person's station key.
•
If you don't, press VOICE MAIL and TRANSFER and then dial the extension number.
Either will connect you directly to that user's personal greeting.
. . . in several users' mailboxes using a Quick Group
You can leave a direct message in several users' mailboxes at the same time by pressing VOICE MAIL
and the desired station keys — thus creating a Quick Group. You can also move messages or
recordings to a Quick Group in the same manner.
Notes: You can use only station keys to select the additional mailboxes for Quick Groups.
If you have a department programmed as a station key, pressing VOICE MAIL and then the
department's station key will leave a message for all members of the department.
1
If your system is using ESI Presence Management, consult the ESI Presence Management User's Guide (ESI part # 0450-0793)
to learn about additional, special functionality that may be available to you. If you're not sure whether your system is using
ESI Presence Management, consult your System Administrator. For more information about ESI Presence Management,
visit www.esi-estech.com/presence.
D.2
User's Guide
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