Call Forwarding; Call Waiting; Call Hold - ESI IVX S-Class User Manual

User's Guide Analog stations

Call forwarding

Your station has been pre-programmed by the Installer to call-forward your phone when it is busy or
does not answer (usually to your mailbox). In addition you can temporarily call-forward all of your calls to
another station or another User's mailbox.
Lift the handset, dial 5 6 5 and dial the extension number (or # and the mailbox number) to which the
system should forward all calls.
Note: If the forwarded-to station is busy or does not answer a forwarded call, the ESI phone system will return
the call to your mailbox.
To turn off call forwarding, dial 5 6 5 * without selecting a destination, and hang up.

Call waiting

To enable call waiting for your station, press XXX 5 3, where xxx represents your analog station's
extension number. Then, if someone calls you while you're already on a call, you'll hear a tone in your
earpiece. FLASH to toggle between the original call and the call waiting. To drop either call, hang up
while connected to the call to be dropped. When your phone rings, lift the handset and you will be
reconnected to the other caller.

Call hold

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This is used to place external callers on hold for retrieval from any station within the ESI phone system.
Putting a call on hold
While on an outside call, FLASH and dial . A short voice prompt will tell which line number the
call is using; you will then receive internal dial tone.
Retrieving a call from on hold
From internal dial tone, dial and the line number where the call is on hold.
Dial 0 to answer the oldest held call in the system.
Hold recall
If a held call is not retrieved during the period of time (set by the Installer), it will recall to your phone if
your station is idle. You will hear three short ring tones. Lift the handset; you will be connected to the
held call.
If you are on a call when the recall occurs, you will hear a call waiting tone. To toggle between the two
calls, FLASH (or hang up, wait for ring, then answer).
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An analog station can't place an internal call on hold.
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