Troubleshooting; First Steps; Battery Replacement - Gateway E-9525R User Manual

Miscellaneous messages
Keyboard Error
Keyboard is not present or the hardware is not responding when the keyboard controller is
initialized.
Keyboard/Interface Error
Keyboard Controller failure. This may indicate a problem with system hardware.
System Halted
The system has been halted. A reset or power cycle is required to reboot the machine. This message
appears after a fatal error has been detected.

Troubleshooting

First steps

Try these steps first before going to the following sections:
•
•
•
•
•
•
•

Battery replacement

If you have problems after installing a new CMOS battery, try each of the following items, closing
the case and restarting the server after each try:
•
www.gateway.com
Warning
To avoid bodily injury, do not attempt to troubleshoot your server problem if:
- The power cords or plugs are damaged
- Liquid has been spilled into your server
- Your server was dropped
- The case was damaged
Instead, unplug your server and contact a qualified computer technician.
Make sure that the power cords are connected to your server and an AC outlet and that the
AC outlet is supplying power.
If you use a surge protector or a UPS, make sure that it is turned on and is rated to handle
the power required by your server.
If you added or removed server components before the problem started, review the
installation procedures you performed and make sure that you followed each instruction.
You may need to remove the device, uninstall the device's software, then reinstall the device.
If an error message appears on the screen, write down the exact message before calling
Gateway Customer Care. For instructions, see
Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your
server restarts. Check your configuration settings.
When diagnosing problems, press the non-maskable interrupt (NMI) button to put the server
into a halt state. For the location of the button, see
If an error occurs in a program, see its documentation or online help.
Warning
To avoid bodily injury, do not attempt to troubleshoot your server problem if:
- The power cords or plugs are damaged
- Liquid has been spilled into your server
- Your server was dropped
- The case was damaged
Instead, unplug your server and contact a qualified computer technician.
Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your
server restarts. Correct any discrepancies.
"Telephone support" on page
"Control panel" on page
68.
2.
73