Telephone Support; Before Calling Gateway Customer Care - Gateway E-9525R User Manual

Telephone support

Before calling Gateway Customer Care

If you have a technical problem with your server, follow these recommendations before contacting
Gateway Customer Care:
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Telephone support
Gateway offers a wide range of customer service, technical support, and information services.
Telephone numbers
You can access the following services through your telephone to get answers to your questions:
Resource
Gateway's
fee-based software
tutorial service
Gateway Customer
Care
Sales, accounting,
and warranty
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CHAPTER 6: Troubleshooting
Make sure that your server is connected correctly to a grounded AC outlet that is supplying
power.
If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure
that all cables are plugged in securely and plugged into the correct port or jack.
If you have recently installed hardware or software, make sure that you have installed it
following the instructions provided with it. If you did not purchase the hardware or software
from Gateway, see the manufacturer's documentation and technical support resources.
If you have "how to" questions about using a program, see:
•
The program's online Help
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The program's documentation
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Your operating system's documentation
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The software or hardware manufacturer's Web site
See "Troubleshooting" on page
Have your client ID, serial number (usually located on the back of your server case), and order
number available, along with a detailed description of your issue, including the exact text
of any error messages, and the steps you have taken.
Make sure that your server is nearby at the time of your call. The technician may have you
follow appropriate troubleshooting steps.
Consider using Gateway's online technical support. Gateway's Web site has FAQs, tips, and
other technical help. You can also use the Web site to e-mail Customer Care. For more
information, visit Gateway's Customer Care Web site at support.gateway.com.
Service description
Get tutorial assistance for software issues.
Talk to a Gateway Customer Care representative
about a non-tutorial technical support question.
Get information about available systems, pricing,
orders, billing statements, warranty service, or
other non-technical issues.
73.
How to reach
800-229-1103 (charged to your
credit card)
877-485-1464 (US) (say the word
"Server") 800-846-3609 (Canada
and Puerto Rico)
605-232-2191
(all other countries)
800-846-2000 (US)
888-888-2037 (Canada)