Telephone Support; Before Calling Gateway Technical Support - Gateway 960 User Manual

Telephone support

Before calling Gateway Technical Support

If you have a technical problem with your server, follow these
recommendations before contacting Gateway Technical Support:
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Make sure that your server is connected correctly to a grounded AC outlet
that is supplying power.
I If a peripheral device, such as a keyboard or mouse, does not appear to
work, make sure that all cables are plugged in securely.
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If you have recently installed hardware or software, make sure that you
have installed it following the instructions provided with it. If you did
not purchase the hardware or software from Gateway, see the
manufacturer's documentation and technical support resources.
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If you have "how to" questions about using a program, see:
The program's online Help
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The program's documentation
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Your operating system's documentation
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The software or hardware manufacturer's Web site
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See "Troubleshooting" on page 97.
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Have your client ID, serial number (located on the back of your server
case), and order number available, along with a detailed description of
your issue, including the exact text of any error messages, and the steps
you have taken.
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Make sure that your server is nearby at the time of your call. The
technician may have you follow appropriate troubleshooting steps.
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Consider using Gateway's Internet technical support. Gateway's Web site
has FAQs, tips, and other technical help. You can also use the Web site
to e-mail Technical Support. For more information, visit Gateway's
Technical Support Web site at support.gateway.com.
www.gateway.com
Telephone support
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