Communications; Multi-Chassis - Elan System12 Installation Manual And User's Manual

SYSTEM12
INSTALLATION MANUAL

Communications

Symptom
No Music-On-Hold.
No Page or Door Chime audio.
Music does not mute when page
or doorbell is activated.
No Page or Door Chime audio.
Music mutes when page or
doorbell is activated.

Multi-Chassis

Symptom
In Chassis #2-4 only:
• WHM, Paging, Doorbell,
System Off do not function
• Sense information not correct
• IR information does not reach
source equipment
• Incorrect system On/Off status
In Chassis #2-4 only:
• No RS-232 control of S12
• No RS-232 control of sources
Technical Support
If, after carefully following the steps in the Troubleshooting section, you are
unable to resolve issues with the installation or operation of the System12,
please call ELAN Technical Support at 1-800-622-ELAN (3526).
Page 80
Cause
1. Source #1 is not playing.
2. The MOH input level on the
Z•600 is turned down.
1. Zone is in Do-Not-Disturb.
2. Page/DB output from Z•600 not
connected to Page/DB input on
S12.
3. Control Output wiring incorrect
between the S12 and the Z•600.
1. Z•600 Page/DB Output level
turned all the way down.
2. Page/DB output from Z•600 not
plugged into Page/DB input on
S12.
3. S12 has Volume programmed
too low.
Cause
IR/RS-485 Expansion ports not
connected or incorrectly connected.
RS-232 Serial ports not connected
or incorrectly connected.
E L A N H O M E
Solution
Press Play, tune station, turn ON, etc.
Adjust levels. Consult the Z•600
manual.
De-activate Do-Not-Disturb using
front panel, IR, or RS-232 commands.
Correctly connect Page/DB Output
from Z•600 to Page/DB Input on S12.
See Z•600 to S12 Connections p.36.
Correct wiring error. See Z•600
Connections p. 37 and the Z•600
manual.
Increase Page/DB level adjustment
on Z•600.
See Above.
Increase setting (zone-specific) in
VIA!TOOLS setup software.
Solution
Connect Expansion Port OUT of Chassis
#1 to Expansion Port IN of chassis 2, etc.
using ELAN's S12XK Expansion Kit.
Connect RS-232 Serial port OUT of
chassis #1 to RS-232 Serial port IN of
chassis 2, etc. using ELAN's S12XK
Expansion Kit.
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S Y S T E M S