SpectraLink NetLink e340 Configuration And Administration Manual
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SpectraLink NetLink e340 Configuration And Administration Manual

Wireless telephones with session initiation protocol (sip)
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Download this manual See also: Configuration Manual, User Manual
NetLink e340/h340/i640 Wireless Telephones
with Session Initiation Protocol (SIP)

Configuration and Administration

Part Number: 72-1089-02
Issue E

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Summary of Contents for SpectraLink NetLink e340

  • Page 1: Configuration And Administration

    NetLink e340/h340/i640 Wireless Telephones with Session Initiation Protocol (SIP) Configuration and Administration Part Number: 72-1089-02 Issue E...

  • Page 2: Trademark Information

    SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Trademark Information Notice Polycom® and the logo designs Polycom, Inc. has prepared this document for use SpectraLink® by Polycom personnel and customers. The LinkPlus drawings and specifications contained herein are...

  • Page 3: Table Of Contents

    SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Table of Contents 1. About This Document SpectraLink Corporation Model Numbers Related Documents Customer Support Hotline Icons and Conventions 2. NetLink Wireless Telephone Overview SpectraLink Voice Priority (SVP) and QoS...

  • Page 4: About This Document

    Technical specifications available by request. Please contact Customer Support. Customer Support Hotline SpectraLink wants you to have a successful installation. If you have questions please contact our Customer Support Hotline at (800) 775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time.

  • Page 5: Icons And Conventions

    SIP Icons and Conventions This manual uses the following icons and conventions. Caution! Follow these instructions carefully to avoid danger. Note these instructions carefully. This typeface indicates a key, label, or button on SpectraLink hardware. NORM PN: 72-1089-02-E.doc Page 5...

  • Page 6: Netlink Wireless Telephone Overview

    NetLink SVP Server. The NetLink e340/h340/i640 Wireless Telephone supports Wired Equivalent Privacy (WEP) as defined by the 802.11 standard. SpectraLink offers the product with both 40-bit and 128-bit encryption. The latest software versions are required to support the features described in this document.

  • Page 7: Quick Start Guide

    6. Install the correct handset software and any updates to the NetLink SVP Server software per Section 4.2 Configuration Process for the handsets and per SpectraLink 8000 SVP Server: Administration Guide for SIP Section 6.1 Software Updates for the NetLink SVP Server. Ensure the software is properly loaded on the TFTP server.

  • Page 8: System Diagram

    SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP System Diagram The following diagram shows the SpectraLink components residing on a network with APs and wireless LAN Ethernet Switch. Handset code SIP config access point NetLink SVP Server TFTP server...

  • Page 9: System Components

    SpectraLink Voice Priority (SVP). NetLink SVP Server SVP is the SpectraLink quality of service (QoS) mechanism that is implemented in the AP to enhance voice quality over the wireless network. SVP gives preference to voice packets over data packets on the wireless medium, increasing the probability that all voice packets are transmitted efficiently and with minimum or no delay.
  • Page 10 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP only use APs attached to a single subnet, or be powered off and back on to switch to a different subnet. SIP server The SIP server is a component from a third-party vendor that provides access to telephony services.

  • Page 11: Netlink Wireless Telephone Specifications

    4 hours talk time, 80 hours standby (30 hours standby if push to talk (PTT) is enabled) The NetLink e340 Wireless Telephone is shown. The NetLink h340 Wireless Telephone’s specifications are identical to the NetLink e340 Wireless Telephone’s specifications. PN: 72-1089-02-E.doc...

  • Page 12: Handset Display

    Handset Display Alphanumeric The NetLink e340/h340/i640 Wireless Telephones support a two to four line display of up to 19 alphanumeric characters. Display information provided by the proxy server when the handset is off-hook, such as calling party identification, will be processed and put on the handset display.

  • Page 13: Startup Sequence

    SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP PBX via the proxy server if the user selects cadence described in the User- defined Preferences section. Audio features Speakerphone features are not available on the e340/h340/i640 handset. Startup Sequence The NetLink Wireless Telephone goes through an initialization sequence at startup.

  • Page 14: Handset Modes

    SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP information pertaining to the handset, registers with the proxy server(s), and verifies handset credentials. Once this process is complete, the handset is ready to use. If the username and password have not been defined in the Admin menu, you will be prompted to enter both of these items before the extension number can display.

  • Page 15: Handset Displays

    SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP 2.10 Handset Displays Status display area Displays handset information and available softkeys for the currently selected line. Text may be truncated if there are more than 18 characters because the handset display area is 18 characters wide.

  • Page 16: Netlink Wireless Telephone Configuration

    Please see your service representative or contact SpectraLink Customer Service for more information about this time-saving device...
  • Page 17 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Entering and editing Admin menu options An asterisk (*) next to an option on the display indicates that it is selected. Use the Down , and Select side buttons and the softkeys to navigate and select: Up/Down buttons: Display previous/next menu item.

  • Page 18: Admin Menu

    SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Admin menu Admin Menu Items Level Level Level Level Phone Config License Option Set Current [List per download] SIP Registration Reg 1 and Login [for each option] Reg 2 Username...
  • Page 19 License Option License Option lets you select the VoIP protocol that your site is licensed to download and run. The SIP protocol used for the NetLink e340/h340/i640 Wireless Telephones requires license option selection . Any other protocol will cause the handset to malfunction.
  • Page 20 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP documentation for information about administering the OAI Gateway and the services it can provide. If you have an OAI Gateway installed in your system, OAI may be optionally enabled in each handset. You may select whether the handset should attempt to connect to the NetLink OAI Gateway by choosing either the Enable or Disable options in this menu.
  • Page 21 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Regardless of the mode in which the handset is operating, the following components are required and must be configured as part of the SIP system: Phone IP The IP address of the handset. This is automatically assigned if DHCP is used.
  • Page 22 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP OAI Server IP The IP address of the NetLink OAI Gateway. If using Static IP configuration, this is simply the IP address of the NetLink OAI Gateway. If DHCP is being used, the handset will try the DHCP option 152.
  • Page 23 (Fast Secure Roaming) In order to provide the highest level of security without compromising voice quality on Cisco Aironet wireless LAN APs, SpectraLink and Cisco Systems have cooperated to implement the Fast Secure Roaming mechanism. FSR is designed to minimize call interruptions for NetLink Wireless Telephone users as they roam throughout a facility.

  • Page 24: User-Defined Preferences

    SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP then enter the digits that represent the site’s domain. Note that both digits must be entered. North America Europe (except Spain and France); Japan (channels 1-13) Spain France As of this writing, Spain and France are adopting the general European regulatory rules.

  • Page 25: Select Button

    SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP While in the standby mode, press and hold briefly to open the user options menu. Use the following keys to display and select options: Up/Down Display previous/next menu item. buttons: Select Selects the menu item or option.
  • Page 26 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Standby menu Standby Menu Items Level Level Level Lock Keys Ring Options Telephone Ring Ring Cadence *PBX Continuous Short Pulse Long Pulse Ring Tone *Tone 1 Tone 2 Tone 3...
  • Page 27 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Scroll through the list of options by pressing the side Main menu Down buttons. Select an option by pressing the Select side button. Lock Keys Ring Options Phone Options System Info...
  • Page 28 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Ring Cadence The Ring Cadence is the rhythm of the ring. It may be set to a pre- programmed ring cadence, or it may be set to obtain its cadence from the proxy server.
  • Page 29 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Auxiliary Ring 1 and Ring 2 Auxiliary rings are designed to be utilized by OAI applications, enabling the user to set a distinctive ring for these applications. Phone Options Provides options that describe the noise level in your environment.
  • Page 30 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Push-to-talk (PTT) The NetLink i640 Wireless Telephone incorporates PTT functionality. PTT may be allowed or disallowed in the Admin menu. If allowed, the user may enable or disable locally and may set the channel, tone volume and audio volume.

  • Page 31: The Favorites Menu

    SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP The Favorites Menu The Favorites menu provides access to a predefined list of dial numbers. The list is programmed by the system administrator and may include generic or specific entries.

  • Page 32: Software License And Protocol Management

    NetLink Wireless Telephones support a number of different IP protocol integrations. All NetLink e340/h340/i640 Wireless Telephones are shipped from SpectraLink with a generic software load that allows them to associate to a wireless LAN and download functional software from a TFTP server. The handsets will not function properly without downloading appropriate software.
  • Page 33 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP 7. The SIP code will now download to the handset. The status bar will increment fully across the display for each function that is being performed in the download process. Upon completion of the update process, the handset will re- boot with the new firmware.

  • Page 34: Sip Integration Factors

    Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP SIP Integration Factors CODECs The NetLink e340/h340/i640 Wireless Telephones are compatible with the G.711µ- law and G.711a-law codecs. There is no setting required on the handset. DHCP Dynamic Host Configuration Protocol (DHCP) is a standardized protocol that...

  • Page 35: Sip Handset Features

    SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP SIP Handset Features In order for the handset to function in the SIP environment, it downloads two files from the root directory of the SIP TFTP server during startup. The first file contains generic system information and is downloaded by every handset during the power-up sequence.
  • Page 36 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP The generic file (sip_allusers.cfg) The generic configuration file provides system information common to all handsets. The handset files (e.g. sip_JohnDoe.cfg) The handset configuration file provides specific information for the handset to identify itself and communicate to other phones.
  • Page 37 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Parameter Value Description Notes PROXYn _MAIL_NOTIFY name@xxx.xxx.xxx.xxx Contact from whom mail notification originates. sip:name@domain AUTH username;password Credentials. username = The dial number or string that [see warning note below] identifies the line appearance. Generally an In general credentials are extension or phone number.

  • Page 38: The Handset Display

    SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Sample generic file: filename is SIP_allusers.cfg PROXY1_ADDR = 10.1.1.0 PROXY1_DOMAIN = slnkengr.com PROXY2_ADDR = 10.15.10.2:5060 PROXY2_TYPE = Asterisk PROXY2_DOMAIN = asterisk PROXY2_KEYPRESS_INFO = enable PROXY2_KEYPRESS_2833 = disable PROXY2_HOLD_IP0 = disable PROXY2_MAIL_SUBSCR = sip:1001@10.15.10.2...
  • Page 39 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP view the fifth line. Active lines are in bold face. Defined but unregistered lines are faded. Lines that have been forwarded are prefixed with the greater-than character ) followed by the forwarding destination.
  • Page 40 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Answering a call When the handset rings, the line’s icon will flash and row 2 will display the line number and your dial number. Row 4 will display (From) and the caller ID of the incoming call.
  • Page 41 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP To access the second call dial tone, press LINE + [the line number]. Dial the number to place the second call. When a second call is active on the same line appearance, the second call appears below the first on the handset display.
  • Page 42 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP LINE display will indicate if a line is forwarded by a > character followed by the destination address. If any line is forwarded, the standby screen will display forwarding status. If the do- not-disturb feature is enabled, the forwarding status will be pre-empted by the display.
  • Page 43 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Softkeys Softkey Name Displayed during… Press to… << Cursor backward Entering a dial number. Move the cursor back one position. >> Cursor forward Entering a dial number. Move the cursor forward in...

  • Page 44: Testing A Handset

    SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Testing a Handset Verify proper registration and operation of each handset by performing the following tests on each handset in an active wireless area. 1. Power on the handset by pressing the Power On key.

  • Page 45: Diagnostic Tools

    SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Diagnostic Tools Run Site Survey Diagnostics Mode Syslog Mode are three diagnostic tools provided to assist the WLAN administrator in evaluating the functioning of the handset and the system surrounding it. Diagnostic tools are enabled in the Admin menu.
  • Page 46 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP beacon interval of 200 ms. The third has a signal strength of –56 dBm, is configured on channel 11 with a beacon interval of 100 ms. a b 7 b c 8...

  • Page 47: Diagnostics Mode

    SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Numbers racing across the handset display indicate AP information is being obtained. A message indicates the system is not configured properly and the Waiting handset cannot find any APs. Solving coverage issues Coverage issues are best resolved by adding and/or relocating APs.
  • Page 48 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Screen 2 • Jitter is the average error or “wobble” in received packet timing, in microseconds • Last successful transmit data rate (LastRate) • Gateway type (GatewyType) J i t t e r...
  • Page 49 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Screen 4 • Association count since power up (AssocCount) • Re-association count since power up (ReAssocCount) • Association failures since power up (AssocFailure) • Re-association failures since power up (ReAssocFail)

  • Page 50: Syslog Mode

    SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Syslog Mode A syslog server must be present on the network in order for the handset to send the log messages and have them saved. The syslog server will be found with DHCP option 7 if the handset is using DHCP.
  • Page 51 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Successful Handoff New AP MAC New AP signal strength Old AP MAC Old AP signal strength Reason for handoff Other candidate APs: Signal strength Reason not used Security Error AP MAC...

  • Page 52: Certifying The Handsets

    Generally, you should organize the test according to area and volume, placing numerous calls to others who can listen while you perform coverage tests. Note any areas with excessive static or clarity problems and report it to a SpectraLink service engineer.

  • Page 53: Software Maintenance

    (for example, downloading from a website). Upgrading handsets After software updates are obtained from SpectraLink, they must be transferred to the appropriate location in the LAN to update the code used by the handsets. NetLink e340/h340/i640 Wireless Telephones allow over-the-air transfer of software updates from the designated TFTP server to the handsets.
  • Page 54 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Download failure or recovery messages The following display messages indicate a failure or recovery situation during the download process. Message Description Server Busy Handset is attempting to download from a TFTP server that is busy downloading other phones and refusing additional downloads.

  • Page 55: Troubleshooting

    11. Troubleshooting On occasion, you may run into transmission problems due to any number of factors originating from the wireless LAN. NetLink e340/h340/i640 Wireless Telephones can exhibit transmission problems in several ways. They can cease functioning properly, display error messages, or display incorrect data. When using and troubleshooting handsets, consider the following problem sources to determine the best method of approaching any specific situation.

  • Page 56: Handset Status Messages

    SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP 11.3 Handset Status Messages NetLink Wireless Telephone status messages provide information about the NetLink e340/h340/i640 Wireless Telephone’s communication with the AP and host telephone system. The following table summarizes, in alphabetical order, the status messages.
  • Page 57 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Message Description Action Bad Program File Handset software download files are Download new software from the Software incorrect or corrupted. SpectraLink website per Maintenance (battery icon), Low battery. In call: the battery icon displays and a soft...
  • Page 58 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Message Description Action DCA Timeout The handset has detected a fault for which it Turn the handset off, then on again. If error cannot recover, possibly due to a failure to persists, contact SpectraLink Technical acquire any network.
  • Page 59 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Message Description Action Erasing Memory Handset has determined that a download None. When the progress bar fills the should occur and is erasing the current display line the erase operation is software from memory.
  • Page 60 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Message Description Action No IP Address Invalid IP. Check the IP address of the handset and reconfigure if required. No SIP DHCP DHCP is configured but no valid SIP option Check DHCP configuration for option 43 43 was found.
  • Page 61 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Message Description Action No SVP Server Handset can’t locate NetLink SVP Server. IP address configuration of NetLink SVP Server is wrong or missing. NetLink SVP Server is not working. Check error status screen on NetLink SVP Server.
  • Page 62 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Message Description Action System Busy y…y = SVP Server IP Address. All call paths are in use, try the call again yyy.yyy.yyy.yyy SVP Server has reached call capacity. in a few minutes.
  • Page 63 Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP 12. Appendix A This table details the specifications for regulatory domain settings. SpectraLink recommends that you check with local authorities for the latest status of their national regulations for both 2.4 and 5 GHz wireless LANs.
  • Page 64 SpectraLink Corporation Configuration and Administration—NetLink e340/h340/i640 Wireless Telephone with SIP Index OAI On/Off, 19 Access point OAI Server IP, 20, 22 Coverage, 47 Coverage test, 52 Obstructions, 55 Access point, description, 9 Out of range, 55 Automatic Learn, 22 Preferences, user-defined, 24...

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