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SpectraLink netlink e340 Setup And Administration Manual

Mitel networks 3300 and sx-200 icp with 5220 ip phone emulation
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NetLink e340/i640 Wireless Telephone
Mitel Networks 3300 and SX-200 ICP with 5220 IP Phone emulation
Setup and Administration
Part Number: 72-1084-02
Issue D

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Table of Contents
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  • Page 1 NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP with 5220 IP Phone emulation Setup and Administration Part Number: 72-1084-02 Issue D...
  • Page 2: Trademark Information

    SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone NOTICE SpectraLink Corporation has prepared this document for use by SpectraLink personnel and clients. The drawings and specifications contained herein are the property of SpectraLink and shall be neither reproduced in whole or in part without the prior written approval of SpectraLink, nor be implied to grant any license to make, use, or sell equipment manufactured in accordance herewith.
  • Page 3: Table Of Contents

    Configuration Process 6. MITEL NETWORKS VOIP INTEGRATION FACTORS FEATURE PROGRAMMING Feature Assignment Feature Access 8. TESTING A WIRELESS TELEPHONE 9. CERTIFYING THE NETLINK E340/I640 WIRELESS TELEPHONES Site Certification Site Survey Mode Solving Coverage Issues 10. SOFTWARE MAINTENANCE 10.1 Upgrading Wireless Telephones 11.
  • Page 4: About This Document

    SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone 1. About This Document This document explains how to configure and maintain the SpectraLink e340/i640 Wireless Telephone within the Mitel Networks 3300 and SX-200 Integrated Communications Platform (ICP). Contacting SpectraLink SpectraLink wants you to have a successful installation. If you have questions please...
  • Page 5: Netlink E340/I640 Wireless Telephone Overview

    The NetLink Wireless Telephones reside on the wireless LAN with other wireless devices using Direct Sequence Spread Spectrum (DSSS) radio technology. The handset radio transmits and receives packets at up to 11Mb/s. The NetLink e340/i640 Wireless Telephone supports Wired Equivalent Privacy (WEP) as defined by the 802.11b specification.
  • Page 6: Quick Start Guide

    LAN, has the appropriate software, and has the correct IP Address for the supported Mitel Networks IP telephony system. See the License Management section and the NetLink e340/i640 Wireless Telephone Configuration section for detailed instructions for loading software onto and configuring NetLink Wireless Telephones.
  • Page 7: System Diagram

    SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone System Diagram The following diagram shows the NetLink components residing on a network with the Mitel Networks IP telephony system, access points (APs), and wireless LAN Ethernet Switched Hub: Access Point NetLink...
  • Page 8: System Components

    Wireless Telephones are to be used on-premises; they are not cellular or satellite phones. NetLink e340/i640 Wireless Telephones use Direct Sequence Spread Spectrum radio technology (DSSS) to transmit audio packets over wireless LAN APs that support SpectraLink Voice Priority (SVP).
  • Page 9 Ethernet switch should be thoroughly tested to ensure any quality issues are detected. Note that the NetLink e340/i640 Wireless Telephones cannot actively roam from one subnet to another. If routers and multiple subnets are in use, the NetLink Wireless Telephones must only use access points attached to a single subnet, or be powered off and back on to switch to a different subnet.
  • Page 10: The Netlink E340/I640 Wireless Telephone

    SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone 3. The NetLink e340/i640 Wireless Telephone NetLink e340 Wireless Telephone Specifications Radio frequency 2.4000 – 2.4835 GHz Transmission type Direct Sequence Spread Spectrum (DSSS) Transmit data rate up to 11 Mb/s Radio QoS...
  • Page 11: The Display

    SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation The Display Alphanumeric Display information provided by the supported Mitel Networks VoIP solution when the Wireless Telephone is off-hook will be passed directly to the Wireless Telephone display.
  • Page 12: Startup Sequence

    SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone Startup Sequence The Wireless Telephone goes through an initialization sequence at startup that follows the following pattern: Icon The icon(s) shown in bold turns off when: 123456789 The Wireless Telephone has located and authenticated and associated with at least one AP, and is proceeding to bring up higher-layer networking functions.
  • Page 13: Wireless Telephone Modes

    SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone Wireless Telephone Modes Standby In the standby mode the Wireless Telephone is waiting for an incoming (on-hook) call or for the user to place an outgoing call. The extension number is shown on the display and there is no dial tone. In this mode, the Wireless Telephone is conserving battery power and wireless LAN bandwidth.
  • Page 14: Wireless Telephone Displays

    SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone Wireless Telephone Displays Status Displays information from the PBX in one line of text and displays display available softkeys on the second line. muting is activated. The PBX text may be truncated as the 5220 IP phone has 20 characters and the Wireless Telephone display area is 18 characters.
  • Page 15: Netlink E340/I640 Wireless Telephone Configuration

    4. NetLink e340/i640 Wireless Telephone Configuration The NetLink e340/i640 Wireless Telephones should be provisioned in the supported Mitel Networks VoIP solution in the same manner as the Mitel Networks 5220 Internet Telephones. Each Wireless Telephone may be configured for site-specific requirements by opening the Admin menu and selecting options or entering specific information.
  • Page 16: Alphanumeric String Entry

    SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone Alphanumeric String Entry 1. Press the first digit/letter. The digit displays. Press the key again to scroll through the letters associated with that key. Example: if you press 2 repeatedly, you will see 2, A, B, and C, a, b, and c.
  • Page 17 SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone The following table lists the Admin Menu items. Detailed descriptions of each item appear below the table. Admin Menu Items IP Address *Use DHCP Static IP ESS ID Static Entry *Learn Once...
  • Page 18 SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone IP Address There are two modes in which the Wireless Telephone can operate: DHCP enabled or Static IP. Select the mode for operation from the IP Address menu: : will use Dynamic Host Configuration Protocol to assign an IP * Use DHCP Address each time the Wireless Telephone is turned on.
  • Page 19: Restore Defaults

    License Management License Management lets you select the VoIP protocol that your site is licensed to download and run. The MiNET protocol to use for the NetLink e340/i640 Wireless Telephones is . Any other protocol will cause the Wireless Telephone to malfunction.
  • Page 20: Regulatory Domain

    SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone powered off. See the Certifying the NetLink e340/i640 Wireless Telephone section for more information on this mode. Regulatory Domain The Regulatory Domain will default to North America on the Wireless Telephone display. FCC requirements dictate that the menu for changing the domain be available by password, which in our case is the enter the digits that represent the site’s domain.
  • Page 21 SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone : Scroll to the key option that corresponds to the Key 1-4 was entered above. Enter the encryption key as a sequence of hexadecimal characters. (Use the Right Arrow key to advance to the next digit, and the Left Arrow key to backspace.) For 40-bit keys you will need to enter 10 digits, for 128-bit...
  • Page 22 SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone If you have an OAI Gateway installed in your system, OAI may be optionally enabled in each Wireless Telephone. You may select whether the Wireless Telephone should attempt to connect to the SpectraLink OAI Gateway by choosing either the Enable or Disable options in this menu.
  • Page 23: User-Defined Preferences

    SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone User-defined Preferences The following user-defined preferences are also covered in the NetLink e340/i640 Wireless Telephone user guide. The system administrator can refer to this list for more information about customizing Wireless Telephone settings.
  • Page 24 SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone Noise Mode Select Noise Mode noise. Select Normal background noise; or non-Normal modes is not recommended unless you are in a loud environment or you may find it difficult to be heard on your Wireless Telephone.
  • Page 25: License Management

    Setup and Administration—NetLink e340/i640 Wireless Telephone 5. License Management The NetLink e340/i640 Wireless Telephone system supports a number of different IP protocol integrations. All NetLink e340/i640 series Wireless Telephones are shipped from SpectraLink with a generic software load that allows them to associate to a wireless LAN and download their functional software from a TFTP server.
  • Page 26 5. Using the Admin Menu on the Wireless Telephone, ensure the License Management menu option is set to 014. This ensures the handset will check for the proper MiNET files each time it powers on. See the NetLink e340/i640 Wireless Telephone Configuration section for detailed configuration instructions.
  • Page 27: Mitel Networks Voip Integration Factors

    Voicemail access is obtained through the Message key which is assigned on the Wireless Telephone to CODECs The NetLink e340/i640 Wireless Telephone is compatible with the G.711 and G.729a/ab CODECs. There is no setting required on the Wireless Telephone. DHCP...
  • Page 28 SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Domain Name System (DNS), an industry-standard protocol, locates computers on an IP- based network. IP networks rely on number-based addresses to move information on the network.
  • Page 29: Feature Programming

    SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone 7. Feature Programming The button mapping from the Mitel Networks 5220 IP Phone to the NetLink Wireless Telephone is designed to preserve nearly all of the functionality of the 5220 IP Phone within a small, mobile device.
  • Page 30: Feature Assignment

    SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone Feature Assignment The table below shows how the keys of the 5220 IP Phone are mapped to key sequences on the Wireless Telephone. 5220 key Trans/Conf Cancel Message Redial Programmable Feature Key 2-14 Programmable to either line appearances or features.
  • Page 31: Feature Access

    SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone Feature Access In its standby state, the Wireless Telephone displays the extension assigned to this Wireless Telephone. The active state is initiated by pressing either the key. When the active state is initiated, the Wireless Telephone contacts the MENU PBX and displays the data provided –...
  • Page 32 SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone remaining items on the list as programmed to the 5220 keys. These display in the order programmed to the corresponding keys on the 5220, along with any shortcut key, as available. A “+” will appear after the shortcut key, which emulates a lit LED on the emulated desk phone, indicating that the corresponding feature is turned on.
  • Page 33 SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Resiliency If the primary PBX fails and a secondary PBX is configured, any Wireless Telephone that is configured to be resilient and powered on at the time of failure will switch to the backup PBX.
  • Page 34: Testing A Wireless Telephone

    SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone 8. Testing a Wireless Telephone Verify proper registration and operation of each Wireless Telephone by performing the following tests on each Wireless Telephone in an active wireless area. 1. Power on the Wireless Telephone by pressing messages displayed as the Wireless Telephone acquires the system.
  • Page 35: Certifying The Netlink E340/I640 Wireless Telephones

    Site Survey Mode Test signal strength in the covered area by performing a Site Survey. Put a Wireless Telephone in Site Survey Mode (see NetLink e340/i640 Wireless Telephone Configuration section) and walk the entire coverage area while viewing the display.
  • Page 36: Detect Dbm Coverage

    SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone Detect dBm coverage As you walk the perimeter, the two-line display will show the top four access points that the Wireless Telephone can contact in a code as illustrated below. XXX1 YY XXX2 YY...
  • Page 37: Solving Coverage Issues

    SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone Confirm Supported Data Rates Press to toggle to the Detail function. Use this information to confirm signal strength and supported data rates. Full MAC 1b2b5b11b Detl • # is the number (1-4) of the AP •...
  • Page 38: Software Maintenance

    Setup and Administration—NetLink e340/i640 Wireless Telephone 10. Software Maintenance The NetLink e340/i640 Wireless Telephones use proprietary software programs written and maintained by SpectraLink. The software versions that are running on the Wireless Telephones can be displayed during power on by holding down the SpectraLink or its authorized dealer will provide information about software updates and how to obtain the software (for example, downloading from a web site).
  • Page 39: Download Failure Or Recovery Messages

    SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone Download Failure or Recovery Messages The following display messages indicate a failure or recovery situation during the download process. Message Server Busy Wireless Telephone is attempting to download from a TFTP Server that is busy downloading other phones and refusing additional downloads.
  • Page 40: Troubleshooting Wireless Telephone Problems

    SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone 11. Troubleshooting Wireless Telephone Problems Wireless Telephones can exhibit transmission problems in several ways. They can cease functioning properly, display error messages, or display incorrect data. When using and troubleshooting Wireless Telephones, consider the following problem sources to determine the best method of approaching any specific situation.
  • Page 41: Wireless Telephone Status Messages

    Setup and Administration—NetLink e340/i640 Wireless Telephone 11.3 Wireless Telephone Status Messages Wireless Telephone status messages provide information about the NetLink e340/i640 Wireless Telephone's communication with the AP and host telephone system. The following table summarizes the status messages, in alphabetical order.
  • Page 42 SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone Message CRC Code Error The software which has been TFTP downloaded has a bad redundancy code check. Code Mismatch! The software loaded into the Wireless Telephone is incorrect for this model phone.
  • Page 43 SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone Message DO NOT POWER The Wireless Telephone is in a critical section of the software update. Duplicate IP The Wireless Telephone has detected another device with its same IP Address. Erase Failed Download process failed to erase the memory in the Wireless Telephone.
  • Page 44 SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone Message No SVP IP The Wireless Telephone is configured for “static IP” (as opposed to “use DHCP”) and no valid NetLink SVP Server address has been entered. No SVP Response The NetLink SVP Server is not responding to requests from the Wireless Telephone.
  • Page 45 SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone Message Press End Call Your call has ended. Restart Command The Wireless Telephone received a restart command from the supported Mitel Networks VoIP solution. Select License The correct protocol has not been selected from the license set.
  • Page 46 SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone Message TFTP ERROR(x):yy A failure has occurred during a TFTP software download. (x) = The file number which was being downloaded; yy is an error code describing the particular failure. Possible error codes are: 01 = TFTP server did not find the requested file.
  • Page 47 SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone Access point Coverage, 32 Coverage test, 30 Overlap, 32 Access point, description, 8 Automatic Learn, 15 Capacity, 35 Channel number, 31 Checking code, 33 Coverage test, 30 Customer Support Hotline, 4 Data rates, 31...

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