SpectraLink NetLink e340 Configuration And Administration Manual
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Summary of Contents for SpectraLink NetLink e340
- Page 1 NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Configuration and Administration Part Number: 72-1082-02 Issue F...
- Page 2 No representation or other affirmation of fact contained in this document including but not limited to statements regarding capacity, response-time performance, suitability for use, or performance of products described herein shall be deemed to be a warranty by SpectraLink for any purpose, or give rise to any liability of SpectraLink whatsoever.
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Page 3: Table Of Contents
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Table of Contents 1. About This Document Referenced Documents Customer Support Hotline Icons and Conventions 2. NetLink Wireless Telephone Overview QoS and Security Quick Start Guide... -
Page 4: About This Document
Available by request from SpectraLink Customer Service. Customer Support Hotline SpectraLink wants you to have a successful installation. If you have questions please contact the Customer Support Hotline at (800) 775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time. -
Page 5: Netlink Wireless Telephone Overview
Cisco CallManager and IP Phone 7960 Emulation NetLink Wireless Telephone Overview The NetLink e340/i640 Wireless Telephone is a mobile handset for workplace IP telephone systems. The handset operates over an 802.11b wireless Ethernet LAN providing users a wireless voice over IP (VoIP) extension. By seamlessly integrating with the Cisco CallManager, handset users are provided with high-quality mobile voice communications throughout the workplace. -
Page 6: Quick Start Guide
6. Download software: Download the correct NetLink Wireless Telephone software per Section 4.2 Configuration Process. Ensure the software is properly loaded on the TFTP server. Download updates to the NetLink SVP Server software per SpectraLink 8000 SVP Server: Administration Guide for SRP Chapter 5, section on Software Updates. -
Page 7: System Diagram
Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation System Diagram The following diagram shows the SpectraLink components residing on a network with Cisco CallManager, APs, and wireless LAN Ethernet Switched Hub: NetLink SVP Server(s) Access Point... -
Page 8: System Components
Cisco CallManager and IP Phone 7960 Emulation System Components NetLink e340 Wireless Telephone The NetLink e340 Wireless Telephone is a lightweight, durable handset specifically designed for mobile workplace use within a facility using the Cisco CallManager and 802.11b APs in a wireless LAN. - Page 9 Ethernet switch should be thoroughly tested to ensure any quality issues are detected. Note that the NetLink e340/i640 Wireless Telephones cannot actively roam from one subnet to another. If routers and multiple subnets are in use, the NetLink Wireless Telephones must only use APs attached to a single subnet, or be powered off and back on to switch to a different subnet.
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Page 10: The Netlink Wireless Telephone
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation The NetLink Wireless Telephone NetLink e340 Wireless Telephone NetLink i640 Wireless Telephone Specifications Radio frequency: 2.4000 – 2.4835 GHz Transmission type: Direct Sequence Spread Spectrum (DSSS) -
Page 11: The Handset Display
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation The Handset Display Icons The top row of the handset display in the Cisco SCCP implementation is customized to provide four line appearances with two calls on each. The top row icons and their... - Page 12 It is always present on the display in the upper right corner. Alphanumeric text The NetLink e340/i640 Wireless Telephone supports a two to four line display of up to 19 alphanumeric characters. Display information provided by the Cisco CallManager when the handset is off-hook will be passed directly to the handset display.
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Page 13: Startup Sequence
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Startup Sequence The handset goes through an initialization sequence at startup. The line icons 1-9 display and count down as the handset steps through this sequence. This is usually very rapid. -
Page 14: Handset Modes
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Handset Modes Standby (on-hook) In the standby mode the handset is waiting for an incoming call or for the user to place an outgoing call. The extension number is shown on the display and there is no dial tone. -
Page 15: Netlink Wireless Telephone Displays
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation NetLink Wireless Telephone Displays Status display area When active, the handset displays a row of line icons at the top of the screen. There are four rows available for text display and a bottom row that displays softkey abbreviations. -
Page 16: Netlink Wireless Telephone Configuration
Admin menu must conform to system settings. Only the handset being configured is affected by the Admin menu settings. The NetLink e340/i640 Wireless Telephones can be automatically registered at first turn on. The handset can be automatically configured for IP Address, ESSID and/or CallManager by enabling DHCP, ESSID Learning, and automatic registration (at CallManager), respectively. - Page 17 SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Entering and editing Admin menu options An asterisk (*) next to an option indicates that it is selected. Use the Down , and Select side buttons and the softkeys to navigate and select: Up/Down Display previous/next menu item.
- Page 18 SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Admin menu Admin Menu Items Level Level Level Level Phone Config License Option Set Current [List per download] Push-to-talk Allowed Channels *Channel 1 *Channel 2...
- Page 19 SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Admin Menu Items Level Level Level Level Diagnostics Run Site Survey Diagnostics Mode Diagnostics On *Diagnostics Off Syslog Mode *Disabled Errors Events Full Restore Defaults * default setting †...
- Page 20 SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation * Use DHCP Will use Dynamic Host Configuration Protocol to assign an IP address each time the handset is turned on. If DHCP is enabled, the handset also receives all other IP address configurations from the DHCP server.
- Page 21 OAI Server IP The IP address of the SpectraLink OAI Gateway (if applicable). If using Static IP configuration, this is simply the IP address of the SpectraLink OAI Gateway. If DHCP is being used, the handset will try the DHCP option 152.
- Page 22 (Fast Secure Roaming) In order to provide the highest level of security without compromising voice quality on Cisco Aironet wireless LAN APs, SpectraLink and Cisco Systems have cooperated to implement the Fast Secure Roaming mechanism. FSR is designed to minimize call interruptions for NetLink handset users as they roam throughout a facility.
- Page 23 Consult the Configuration Guide for the APs installed in your facility for information on which of the WPA versions are recommended by SpectraLink engineering. Configure the recommended version on the AP and select the corresponding option on the Admin menu.
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Page 24: User-Defined Preferences
DHCP or Static IP configuration), the handset will communicate with the OAI Server at power on, and periodically while it is powered on. If you don’t have a SpectraLink OAI Gateway installed at your site, you should disable the OAI feature to preserve network bandwidth and battery life. - Page 25 SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Standby menu Standby menu item Level Level Level Lock Keys Language [List per download] Ring Options Telephone Ring Ring Cadence *PBX Continuous Short Pulse Long Pulse...
- Page 26 SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Main Menu Scroll through the list of options by pressing the Down side buttons. Select an option by pressing the side button. Select Lock Keys...
- Page 27 SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Ring Cadence The cadence is the rhythm of the ring. It may be set to a pre- programmed ring cadence or it may be set to obtain its cadence from the Call Agent.
- Page 28 SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Auxiliary Ring 1 and Ring 2 Auxiliary rings are designed to be utilized by OAI applications, enabling the user to set a distinctive ring for these applications.
- Page 29 SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation The menu for push-to-talk does not appear if PTT is disallowed on the Admin menu or if no channel is enabled on the Admin menu.
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Page 30: License Management
NetLink Wireless Telephones support a number of different IP protocol integrations. All NetLink e340/i640 Wireless Telephones are shipped from SpectraLink with a generic software load that allows them to associate to a wireless LAN and download their functional software from a TFTP server. The handsets will not function properly without downloading appropriate software. - Page 31 SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation 5. Using the Admin menu on the handset, ensure the License Option menu option is set to . This ensures the handset will check for the proper SCCP files each time it powers on.
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Page 32: Callmanager Integration Factors
Voice Mail. See Section 7 Feature Programming for information on assigning feature buttons. CODECs The NetLink e340/i640 Wireless Telephone is compatible with the G.711 and G.729a/ab codecs. There is no setting required on the handset. DHCP... - Page 33 CallManager fail-over Cisco recommends that CallManager be implemented in “clusters” that will load- balance as well as provide a fail-over mechanism. The NetLink e340/i640 Wireless Telephone has the ability to tolerate the failure of the CallManager it has registered with just as a Cisco IP Phone would.
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Page 34: Feature Programming
Cisco CallManager and IP Phone 7960 Emulation Feature Programming The NetLink e340/i640 Wireless Telephone emulates the Cisco IP Phone 7960. All telephone functions and messaging features are supported if possible. Functions that require the use of the volume keys, speakerphone functions, and services settings are not supported. -
Page 35: Feature Assignment
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Feature Assignment In CallManager, Line keys 1-4 may be assigned to line appearances or to speed dial numbers. Line appearances are displayed on the handset in the Line Appearance List. -
Page 36: Feature Access
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Feature Access All features are viewed with the handset off hook. Press the button to go Start Call off hook. To dial a call, you may use predialing by dialing the number and then... - Page 37 SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Call handling In order to accommodate four line appearances with two possible calls on each, the handset display has been modified. The top row displays the signal strength icon, the...
- Page 38 SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Two calls per line The handset supports two calls per line. Call icons display the status of each call to help you keep track of the calls.
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Page 39: Testing A Handset
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Testing a Handset Verify proper registration and operation of each handset by performing the following tests on each handset in an active wireless area. 1. Power on the handset by pressing Power On . -
Page 40: Diagnostic Tools
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Diagnostic Tools Run Site Survey Diagnostic Mode Syslog Mode are three diagnostic tools provided to assist the WLAN administrator in evaluating the functioning of the NetLink Wireless Telephone and the system surrounding it. - Page 41 SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation beacon interval of 200ms. The third has a signal strength of –56dbm, is configured on channel 11 with a beacon interval of 100ms. a b 7 b c 8...
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Page 42: Diagnostics Mode
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Numbers racing across the handset display indicate AP information is being obtained. A message indicates the system is not configured properly and the Waiting handset cannot find any APs. - Page 43 SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Screen 2 • Jitter (Jitter), average error or “wobble” in received packet timing, in microseconds • Last successful transmit data rate (LastRate) • Gateway type (GatewyType)
- Page 44 SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation • mnem: A mnemonic that indicates why the handset didn’t hand off to this other Unkn: Reason unknown Weak: Signal Strength too weak Rate: One or more basic rates not supported...
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Page 45: Syslog Mode
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Syslog Mode A syslog server must be present on the network in order for the handset to send the log messages and have them saved. The syslog server will be found with DHCP option 7 if the handset is using DHCP. - Page 46 SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Successful Handoff New AP MAC New AP signal strength Old AP MAC Old AP signal strength Reason for handoff Other candidate APs: Signal strength Reason not used...
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Page 47: Certifying The Netlink Wireless Telephones
Generally, you should organize the test according to area and volume, placing numerous calls to others who can listen while you perform coverage tests. Note any areas with excessive static or clarity problems and report it to a SpectraLink service engineer. -
Page 48: Software Maintenance
Downloads are available from http://www.spectralink.com/softwareUpdates. 11.1 Upgrading NetLink Wireless Telephones After software updates are obtained from SpectraLink, they must be transferred to the appropriate location in the LAN to update the code used by the handsets. NetLink e340/i640 Wireless Telephones allow over-the-air transfer of software updates from the designated TFTP server to the handsets. - Page 49 SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Download failure or recovery messages The following display messages indicate a failure or recovery situation during the download process. Message Description Server Busy Handset is attempting to download from a TFTP server that is busy downloading other phones and refusing additional downloads.
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Page 50: Troubleshooting Netlink Wireless Telephone Problems
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation 12. Troubleshooting NetLink Wireless Telephone Problems NetLink Wireless Telephones can exhibit transmission problems in several ways. They can cease functioning properly, display error messages, or display incorrect data. -
Page 51: Netlink Wireless Telephone Status Messages
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation 12.3 NetLink Wireless Telephone Status Messages NetLink Wireless Telephone status messages provide information about the NetLink e340/i640 Wireless Telephone's communication with the AP and host telephone system. - Page 52 SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Message Description Action (battery icon), Low battery In call: the battery icon displays and a soft beep will be heard when the user is on the Battery Low handset and the battery charge is low.
- Page 53 SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Message Description Action DCA Timeout The handset has detected a fault for which it Turn the handset off then on again. If error cannot recover, possibly due to a failure to persists, contact SpectraLink Technical acquire any network.
- Page 54 SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Message Description Action Erase Failed Download process failed to erase the Operation will retry but may eventually memory in the handset. report the error "int. error: 0F" Power cycle the handset.
- Page 55 SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Message Description Action No ESSID Attempted to run site survey application Let handset come completely up. without an ESSID set. Statically configure an ESSID in the Admin menu.
- Page 56 SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Message Description Action No Net Found x…x = AP MAC address Check AP and handset network settings xxxxxxxxxxxx yy yy = AP signal strength such as ESSID, Security, Reg domain and Handset cannot find a suitable AP;...
- Page 57 SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Message Description Action System Locked NetLink SVP Server is locked Try call again later, system has been (with Busy Tone) locked for maintenance TFTP ERROR(x):yy A failure has occurred during a TFTP software Error code 01, 02, 07 or 16 –...
- Page 58 SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Index Access point Preferences, user-defined, 24 Coverage, 42 Regulatory Domain, 23 Coverage test, 47 Restore Defaults, 24 Access point, description, 8 Site Certification, 47 Automatic Learn, 21...
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