SpectraLink NetLink e340 Configuration And Administration Manual
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SpectraLink NetLink e340 Configuration And Administration Manual

How to configure and maintain the spectralink wireless telephone within the mitel networks 3300 and sx-200 integrated communications platform (icp)
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Download this manual See also: Configuration Manual, Configuration and Administration Manual
NetLink e340/h340/i640 Wireless Telephone
Mitel Networks 3300 and SX-200 ICP
Configuration and Administration
Part Number: 72-1084-02
Issue E

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Summary of Contents for SpectraLink NetLink e340

  • Page 1 NetLink e340/h340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP Configuration and Administration Part Number: 72-1084-02 Issue E...

  • Page 2: Trademark Information

    No representation or other affirmation of fact contained in this document including but not limited to statements regarding capacity, response-time performance, suitability for use, or performance of products described herein shall be deemed to be a warranty by SpectraLink for any purpose, or give rise to any liability of SpectraLink whatsoever.

  • Page 3: Table Of Contents

    SpectraLink Corporation 1. About This Document Referenced Documents Customer Support Hotline Icons and Conventions 2. NetLink e340/h340/i640 Wireless Telephone Overview QoS and Security Quick Start Guide System Diagram System Components 3. The NetLink Wireless Telephone Specifications The Display Startup Sequence...

  • Page 4: About This Document

    Open Application Interface (OAI) Specification (72-0052-00) Above document available by request from SpectraLink Customer Service. Customer Support Hotline SpectraLink wants you to have a successful installation. If you have questions please contact our Customer Support Hotline at (800) 775-5330. Monday through Friday, 5:00 AM to 7:00 PM Mountain Time.

  • Page 5: Netlink E340/H340/I640 Wireless Telephone Overview

    SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephone Overview The NetLink e340/h340/i640 Wireless Telephone is a mobile handset for workplace IP telephone systems. NetLink Wireless Telephones operate over an 802.11b wireless Ethernet LAN providing users a wireless voice over IP (VoIP) extension. By...

  • Page 6: Quick Start Guide

    VLAN or subnet to reduce the effects of broadcast and multicast traffic from devices in other network segments. PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation to download the latest...

  • Page 7: System Diagram

    Wireless Telephones Device supplied by SpectraLink Mitel Networks IP telephony server architecture example PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation TFTP Server Ethernet switch Mitel ICP Platform PSTN...

  • Page 8: System Components

    Spectrum radio technology (DSSS) to transmit audio packets over wireless LAN APs that support SpectraLink Voice Priority (SVP). NetLink SVP Server: SpectraLink Voice Priority (SVP) is the SpectraLink quality of service (QoS) mechanism that is implemented in the handset and AP to enhance voice quality over the wireless network.
  • Page 9 Ethernet switch should be thoroughly tested to ensure any quality issues are detected. Note that the NetLink e340/h340/i640 Wireless Telephones cannot actively roam from one subnet to another. If routers and multiple subnets are in use, the NetLink Wireless Telephones must only use APs attached to a single subnet, or be powered off and back on to switch to a different subnet.

  • Page 10: The Netlink Wireless Telephone

    4 hours talk time, 80 hours standby (30 hours standby if push to talk (PTT) is enabled) The NetLink e340 Wireless Telephone is shown. The NetLink h340 Wireless Telephone’s specifications are identical to the NetLink e340 Wireless Telephone’s specifications. PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone...

  • Page 11: The Display

    5220 IP Phone is accessed on the handset by pressing the key. LINE PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Page 11...

  • Page 12: Audio Features

    The telephony switch should not be programmed to support such features on the handset. PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Ring Page 12...

  • Page 13: Startup Sequence

    (no icons) Initialization is complete. The handset is in standby mode ready to receive and place calls. EXT. XXXXX PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Page 13...

  • Page 14: Handset Modes

    If there is no activity for 45 seconds, to conserve bandwidth and battery power the handset will return to the standby mode. PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation key is pressed to silence the ringing.

  • Page 15: Netlink Wireless Telephone Displays

    The plus sign emulates a lit or blinking LED on a deskset. PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation is displayed when local muting is activated. The PBX text list.

  • Page 16: Netlink Wireless Telephone Configuration

    The NetLink Configuration Cradle is an accessory device designed to automate configuration of e340/h340, and i640 models of the NetLink Wireless Telephone. The Configuration Cradle is connected to a PC via a serial cable. A downloadable Configuration Cradle program runs on the PC and enables the system administrator to establish and store configuration options for system, group and user levels.
  • Page 17 * prior to the option. Detailed descriptions of each item appear below the table. PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Display previous/next menu item.

  • Page 18: Admin Menu

    Admin Password Network Config IP Addresses ESS ID Security Reg. Domain: None PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Level Level Set Current [List per download] *Disable 5220...
  • Page 19 License Option License Option lets you select the VoIP protocol that your site is licensed to download and run. The MiNET protocol to use for the NetLink e340/h340 and i640 Wireless Telephones requires License Option cause the handset to malfunction.
  • Page 20 DHCP or Static IP configuration), the telephone will communicate with the OAI Server at power on, and periodically while it is powered on. If you don’t have a SpectraLink OAI Gateway installed at your site, you should disable the OAI feature to preserve network bandwidth and battery life.
  • Page 21 : The IP address of the SpectraLink OAI Gateway (if applicable). If OAI Server IP using Static IP configuration, this is simply the IP address of the SpectraLink OAI Gateway. If DHCP is being used, the handset will try the DHCP option 152.

  • Page 22: Key Information

    Cisco FSR without compromising voice quality on Cisco Aironet wireless LAN access points, SpectraLink and Cisco Systems have cooperated to implement the Fast Secure Roaming mechanism. FSR is designed to minimize call interruptions for NetLink Wireless Telephone users as they roam throughout a facility. Existing Aironet 350, 1100, and 1200 APs may require a firmware upgrade to support FSR.
  • Page 23 Consult the Configuration Note for the access points (APs) installed in your facility for information on which of the WPA versions are recommended by SpectraLink engineering. Configure the recommended version on the AP and select the corresponding option on the Admin menu.
  • Page 24 Restore Defaults The Restore Defaults option will set all user and administrative parameters except License Options to their factory defaults. PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Page 24...

  • Page 25: User-Defined Preferences

    User-defined Preferences The following user-defined preferences are also covered in the NetLink e340/h340/i640 Wireless Telephone user guide. The system administrator can refer to this list for more information about customizing handset settings. To configure the following options, the handset must acquire the system (no error message may display) and be at the extension display.
  • Page 26 : If the system supports multiple languages, the language option will list Language what languages are available. Select the language from the list. PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Level Level...
  • Page 27 If Ring Cadence is turned off, the Ring Tone option will not appear on the menu. PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Telephone Ring...
  • Page 28 The automatic locking function of the keypad may be disabled (the default) or adjusted for a 5, 10 or 20 second delay before locking. PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation side buttons and then pressing the...
  • Page 29 This option displays the ports being utilized for receiving data at the Mitel Options handset. PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation (MAC address) (downloader code) (functional code)
  • Page 30 Pack life when the handset is in standby mode is decreased to about 30 hours. (Additional options may be present. Contact your system administrator for information.) PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Channel Enable/Disable...

  • Page 31: License Management

    NetLink Wireless Telephones support a number of different IP protocol integrations. All NetLink e340/h340/i640 Wireless Telephones are shipped from SpectraLink with a generic software load that allows them to associate to a wireless LAN and download their functional software from a TFTP server. The handsets will not function properly without downloading appropriate software.
  • Page 32 9. Register the handset with the supported Mitel Networks VoIP solution as if it were a SpectraLink NetLink phone and properly label the handset with the appropriate extension. For future software upgrades, simply update the files that are stored on the TFTP Server.

  • Page 33: Mitel Networks Voip Integration Factors

    Voicemail access is obtained through the Message key which is assigned on the handset to CODECs The NetLink e340/h340/i640 Wireless Telephone is compatible with the G.711 and G.729a/ab CODECs. There is no setting required on the handset. DHCP Dynamic Host Configuration Protocol (DHCP) is a standardized protocol that...
  • Page 34 The handset will use DNS to automatically translate names into IP addresses for these components: TFTP Server and the NetLink SVP Server. PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Page 34...

  • Page 35: Feature Programming

    SpectraLink Corporation Feature Programming The SpectraLink NetLink Wireless Telephone model in the Mitel Networks 3300 and SX-200 ICP is similar to the 5220 IP Phone. The button mapping from the Mitel Networks 5220 IP Phone to the NetLink Wireless Telephone is designed to preserve nearly all of the functionality of the 5220 IP Phone within a small, mobile device.

  • Page 36: Feature Assignment

    Note: There may be more features programmed than there are available shortcut keys. In this situation, the feature may be activated by using the Up, Down, Select buttons on the side of the Wireless Telephone. PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation handset Feature Shortcut &...

  • Page 37: Feature Access

    5220, along with any shortcut key, as available. A “+” will appear after the shortcut key, which emulates a lit LED PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation key or the...

  • Page 38: Hot Desking

    Up, Down, Select buttons on the side of the Wireless Telephone. PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation side buttons to scroll through and...
  • Page 39 The handset does not incorporate speakerphone capabilities and therefore receiving a page is not supported. The user may send a page if this feature has been programmed. PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Page 39...

  • Page 40: Testing A Handset

    Any line indicators should turn off and the extension End Call number display will return. PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation . You will see a series of messages Power On key to verify the Features list.

  • Page 41: Diagnostic Tools

    –28dbm, is configured on channel 2, with a beacon interval of 100ms. The second has a signal strength of –48dbm, is configured on channel 6, with a PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation are three diagnostic tools provided Syslog Mode from the Admin menu.
  • Page 42 Waiting handset cannot find any APs. PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation - 2 8 1 0 0...

  • Page 43: Diagnostics Mode

    T x R e t r y C o u n t PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation is turned on in the Admin menu, the handset can display...
  • Page 44 • mnem: A mnemonic that indicates why the handset didn’t hand off to this other Unkn: Reason unknown PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation n n n n n...
  • Page 45 S e c - E r r C o u n t L s t S e c E r r S e q PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation n n n n n...

  • Page 46: Syslog Mode

    The table below lists the additional items in each Message type: Failed Handoff (Sent whenever the handset attempted to handoff, but failed trying.) PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Errors Events Full...
  • Page 47 Sent 783523, Recvd 791342, MSnt 245, MRcd 5674, BSnt 43, BRcd 10783, TX drop 43 (0.0%), TX retry 578 (1.2%), RX retry 1217 (1.6%) PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation New AP MAC...

  • Page 48: Certifying The Netlink Wireless Telephones

    Generally, you should organize the test according to area and volume, placing numerous calls to others who can listen while you perform coverage tests. Note any areas with excessive static or clarity problems and report it to a SpectraLink service engineer.

  • Page 49: Software Maintenance

    Downloads are available from http://www.spectralink.com/service/software.php. 11.1 Upgrading NetLink Wireless Telephones After software updates are obtained from SpectraLink, they must be transferred to the appropriate location in the LAN to update the code used by the handsets. NetLink e340/h340/i640 Wireless Telephones allow over-the-air transfer of software updates from the designated TFTP server to the handsets.

  • Page 50: Download Failure Or Recovery Messages

    Handset has attempted some operation several times and failed, and is now waiting for a period of time before attempting that operation again. PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Page 50...

  • Page 51: Troubleshooting Netlink Wireless Telephone Problems

    AP. See the Configuration Note for the AP in use at the site. PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation –prior to system installation, the best location for APs for...

  • Page 52: Netlink Wireless Telephone Status Messages

    SpectraLink Corporation 12.3 NetLink Wireless Telephone Status Messages NetLink Wireless Telephone status messages provide information about the NetLink e340/h340/i640 Wireless Telephone's communication with the AP and host telephone system. The following table summarizes the status messages, in alphabetical order. Message...
  • Page 53 Code Mismatch! The software loaded into the handset is incorrect for this model handset PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Action Download new software from the SpectraLink site per...
  • Page 54 Erase Failed Download process failed to erase the memory in the handset. PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Action Turn the handset off then on again. If error persists, contact SpectraLink Technical Support and report the error.
  • Page 55 Must Upgrade SW! Handset software is incompatible with hardware. PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Action None. When the progress bar fills the display line the erase operation is complete.
  • Page 56 AP found. No PBX IP Addr The Handset could not locate the Mitel PBX. PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Action Try the call again later.
  • Page 57 The Handset received a restart command from the supported Mitel Networks VoIP solution. PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Action Verify that Call Agent IP address and port are properly configured.
  • Page 58 FF = Timeout error. TFTP server did not respond within a specified period of time. PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Action Using the administrative menus, select one license from the set to allow the phone to download the appropriate software.
  • Page 59 Wrong Code Type The software loaded into the handset is incorrect for this model phone PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Action Fatal error. Return handset to SpectraLink.
  • Page 60 High noise option, 28 Hotline, 4 NetLink SVP Server, 8 OAI On/Off, 19 PN: 72-1084-02-E.doc Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Index Obstructions, 51 Out of range, 51 Preferences, user-defined, 25...

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