SpectraLink I640 Configuration And Administration Manual
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SpectraLink I640 Configuration And Administration Manual

Netlink telephony gateway and spectralink radio protocol (srp)
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NetLink e340/h340/i640 Wireless Telephone
NetLink Telephony Gateway and SpectraLink Radio Protocol (SRP)
Configuration and Administration
Part Number: 72-1065-09
Issue J

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Summary of Contents for SpectraLink SpectraLink I640

  • Page 1 NetLink e340/h340/i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol (SRP) Configuration and Administration Part Number: 72-1065-09 Issue J...

  • Page 2: Trademark Information

    SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Notice SpectraLink Corporation has prepared this document for use by SpectraLink personnel and customers. The drawings and specifications contained herein are the property of SpectraLink and shall be neither reproduced in whole or in part without the prior written approval of SpectraLink, nor be implied to grant any license to make, use, or sell equipment manufactured in accordance herewith.

  • Page 3: Important Safety Information

    SpectraLink Corporation Note concerning the NetLink Wireless Telephones: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 4: Table Of Contents

    SpectraLink Corporation 1. About This Document SpectraLink Corporation Model Numbers Related Documents Customer Support Hotline Icons and Conventions 2. NetLink Wireless Telephone Overview SpectraLink Voice Priority (SVP) QoS and Security Quick Start Guide NetLink Wireless Telephone Specifications Handset Display Startup Sequence Handset Modes Handset Displays 3.

  • Page 5: About This Document

    LinkPlus Interface Guide (1725-361xx-001 where xx indicates a number corresponding to the type of PBX) Available at http://www.spectralink.com/resources/interface_guides.jsp. Polycom WLAN Compatibility Table (1725-36040-001) Access Point Configuration Guide (1725-36xxx-001 where xxx indicates a number corresponding to the type of access point.).

  • Page 6: Netlink Wireless Telephone Overview

    SpectraLink Corporation NetLink Wireless Telephone Overview The NetLink e340, h340 and i640 Wireless Telephones are mobile handsets for workplace telephone systems. The handset operates over an 802.11b wireless Ethernet LAN providing users a wireless voice over IP (VoIP) extension. By seamlessly integrating with the NetLink Telephony Gateway and the site PBX, handset users are provided with high-quality mobile voice communications throughout the workplace.

  • Page 7: Quick Start Guide

    (APs) that are eligible to become Wi-Fi Certified for WPA-PSK and/or WPA2-PSK, SpectraLink will determine their compatibility with the handsets and include them on the Polycom WLAN Compatibility Table. The latest software versions are required to support the features described in this document.

  • Page 8: Netlink Wireless Telephone Specifications

    SpectraLink Corporation NetLink Wireless Telephone Specifications NetLink e340/h340 Wireless Telephone Radio frequency Transmission type Transmit data rate Radio QoS Wireless security FCC certification Management Voice encoding Transmit power Display e340/h340 dimensions i640 dimensions e340/h340 weight i640 weight Battery capacity The NetLink e340 Wireless Telephone is shown. The NetLink h340 Wireless Telephone’s specifications are identical to the NetLink e340 Wireless Telephone’s specifications.

  • Page 9: Handset Display

    SpectraLink Corporation Handset Display See the LinkPlus Interface Guide for your PBX for information about how the handset emulates the features of the PBX utilized at your site. The following general explanations may not apply due to differences in PBX configurations. Alphanumeric Display information provided by the PBX when the handset is off-hook will be passed directly to the handset main display.

  • Page 10: Audio Features

    SpectraLink Corporation handset will follow the protocol command provided by the PBX if the user selects cadence described in section 3.2 User-defined Preferences. Audio features Speaker-phone features are not available on the handset unless using the NetLink Docking Station. Line indicators The Line Indicator bullets on the handset will convert to a solid or flashing number to mimic the Line LEDs on the deskset, based on the assignment made at the PBX.

  • Page 11: Handset Modes

    SpectraLink Corporation Handset Modes Standby (on-hook) In the standby mode the handset is waiting for an incoming call or for the user to place an outgoing call. The extension number is shown on the display and there is no dial tone. In this mode, the handset is conserving battery power and wireless LAN bandwidth.

  • Page 12: Handset Displays

    SpectraLink Corporation Handset Displays Status display Displays information from the PBX in two lines of text and displays available softkeys in the softkey display area. The PBX text may be truncated as some PBXs send 24 characters and the handset display area is 16 characters. LINE display Most, but not all, PBXs allow for more than one line appearance.

  • Page 13: Netlink Wireless Telephone Configuration

    SpectraLink Corporation NetLink Wireless Telephone Configuration Prior to configuring a NetLink e340, h340, or i640 Wireless Telephone, it must be associated with one and only one line on one of the NetLink Telephony Gateways. Then it must be configured per the instructions in this section. The following instructions assume that the handset has been properly associated with a line on a NetLink Telephony Gateway.

  • Page 14: Alphanumeric String Entry

    SpectraLink Corporation Entering and editing Admin menu options An asterisk (*) next to an option on the display indicates that the option is selected. Use the , and Down Select Up/Down buttons: Select button: softkey Save softkey: Bksp softkey: Cncl softkey: softkey: Exit...

  • Page 15: Admin Menu

    SpectraLink Corporation Admin menu Admin Menu Items Level Phone Config License Option Push-to-talk Admin Password Network Config IP Addresses ESS ID Security Reg. Domain: xx Transmit Power Diagnostics Run Site Survey Diagnostics Mode Syslog Mode Restore Defaults * default setting PN: 72-1065-09-J.doc Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol...
  • Page 16 SpectraLink Corporation Phone Config License Option License Option lets you select the VoIP protocol that your site is licensed to download and run. The SpectraLink Radio Protocol (SRP) used for the NetLink e340/h340/i640 Wireless Telephones in a NetLink Telephony Gateway system requires License Option Selection malfunction.
  • Page 17 SpectraLink Corporation components on a different subnet. If configured on the DHCP server, use option 3 for the Default Gateway and option 1 for the Subnet Mask. Contact your network administrator for the proper settings for your network. NetLink Wireless Telephones cannot roam with uninterrupted service between subnets unless specific LAN components are present.
  • Page 18 SpectraLink Corporation For WEP, WPA-PSK and WPA2 PSK set each of the following options to match exactly the settings in your APs. Encryption codes display as they are entered. For security reasons codes will not display when a user returns to encryption options in the Admin menu.
  • Page 19 SpectraLink Corporation WPA-PSK The security features of WPA (Wi-Fi Protected Access) using PSK (pre- shared key) are available and may be used if supported by the access points in the facility. Select either Passphrase in length or Direct Entry WPA2-PSK The security features of WPA2 using PSK are available and may be used if supported by the access points in the facility.

  • Page 20: Restore Defaults

    SpectraLink Corporation Restore Defaults The Restore Defaults option will set all user and administrative parameters except License Option to their factory defaults. User-defined Preferences The following user-defined preferences are also covered in the NetLink e340/h340/i640 Wireless Telephone user guides. The system administrator can refer to this list for more information about customizing handset settings.

  • Page 21: Standby Menu

    SpectraLink Corporation Standby menu Standby menu item Level Lock Keys Language [List per download] Ring Options Telephone Ring Auxiliary Ring 1 Auxiliary Ring 2 Phone Options Noise Mode Key Tones Warning Tones Display Contrast Keypad Autolock System Info Phone IP Addr Gateway IP Addr Firmware Version Extension...
  • Page 22 SpectraLink Corporation Main Menu Scroll through the list of options by pressing the buttons. Select an option by pressing the When enabled, the Keypad Lock option will lock the keypad Lock Keys immediately. If the keypad is locked, it may be unlocked by the end user pressing the Unlk softkey and then the Language...
  • Page 23 SpectraLink Corporation rings that differentiate between internal and external calls.) Continuous Short Pulse Long Pulse Ring Tone Select from five available tones (scroll to Tone 5 option). The softkey allows the user to preview the tone before selecting. If Ring Cadence is turned off, the Ring Tone option will not appear on the menu.
  • Page 24 SpectraLink Corporation Display Contrast The display may need to be adjusted for different lighting situations. Contrast may be set by pressing the desired contrast is displayed and then pressing the Keypad Autolock The handset may be set to lock the keypad automatically when in standby mode.
  • Page 25 SpectraLink Corporation Channel The user may enable any PTT channel that has been allowed in the Admin menu by entering the corresponding number from the keypad. If PTT has been enabled in this handset, the default channel is the lowest allowed channel as set in the Admin menu.

  • Page 26: License Management

    SpectraLink Corporation License Management The NetLink Wireless Telephone system supports a number of different IP protocol integrations. All NetLink e340, h340, and i640 Wireless Telephones are shipped from SpectraLink with a generic software load that allows them to associate to a wireless LAN and download their functional software from a TFTP server.

  • Page 27: Configuration Process

    SpectraLink Corporation Configuration Process 1. Download the latest NetLink Wireless Telephone software from http://www.spectralink.com/softwareUpdates, 2. Place the latest version of the NetLink e340, h340 or i640 Wireless Telephone SRP code on the TFTP server and ensure the TFTP server is started. The four files that are needed must be named: pd11spc.bin pd11gl3.bin...

  • Page 28: Testing A Handset

    SpectraLink Corporation Testing a Handset Verify proper registration and operation of each handset by performing the following tests on the handset in an active wireless area. 1. Power on the handset by pressing displayed as the handset acquires the system. The handset should display the user extension or dashes if no extension is programmed.

  • Page 29: Diagnostic Tools

    SpectraLink Corporation Diagnostic Tools Run Site Survey Diagnostic Mode provided to assist the WLAN administrator in evaluating the functioning of the handset and the system surrounding it. Diagnostic Tools are enabled in the Admin menu. Run Site Survey Site Survey is used to evaluate the facility coverage before certifying that an installation is complete.
  • Page 30 SpectraLink Corporation beacon interval of 200ms. The third has a signal strength of –56dbm, is configured on channel 11 with a beacon interval of 100ms. a b 7 b c 8 2 a e 5 7 8 2 a e 5 9 6 A n y When the any ESSID mode is selected, the summary display contains the first six characters of the APs ESSID instead of the beacon interval as in the example below.

  • Page 31: Diagnostics Mode

    SpectraLink Corporation Solving coverage issues Coverage issues are best resolved by adding and/or relocating access points. Overlap issues may be resolved by reassigning channels to the access points or by relocating the access points. See section 9.1 Access Point Problems for more information.
  • Page 32 SpectraLink Corporation Screen 2 • Jitter = average error or “wobble” in received packet timing, in microseconds • LastRate = Last successful transmit data rate • GatewyType = Gateway type J i t t e r L a s t R a t e G a t e w y T y p e Where: •...
  • Page 33 SpectraLink Corporation Full – AP can not handle bandwidth requirements AthT – Authentication Timeout AscT – Association Timeout AthF – Authentication Failure AscF – Association Failure SecT – Security Handshake Timeout SecF – Security Handshake Failure Cnfg – AP not configured correctly for security, QoS mode or infrastructure network.

  • Page 34: Syslog Mode

    SpectraLink Corporation Syslog Mode A syslog server must be present on the network in order for the handset to send the log messages and have them saved. The syslog server will be found with DHCP option 7 if the handset is using DHCP. If static addresses are configured, the syslog server’s IP address can be configured statically in the Admin menu.
  • Page 35 SpectraLink Corporation Successful Handoff Security Error Call Start Call End Audio stats Audio error threshold exceeded (Sent if payloads missed rate or payloads late rate exceeds 2%, or if the average jitter is over 2 msec) Radio stats Radio error threshold exceeded (Sent if TX drop rate exceeds 2% or TX or RX retry rate exceeds 5%) Messages are formatted like the following example:...

  • Page 36: Certifying The Handsets

    SpectraLink Corporation Certifying the Handsets Prior to determining that an installation is complete, test the handsets following the sequence given in section 5 Testing a Handset and conduct a site survey mode test according to the directions given in section 6 Diagnostic Tools. Note any areas where coverage is conflicting or inadequate.

  • Page 37: Software Maintenance

    SpectraLink Corporation Software Maintenance The NetLink e340, h340, and i640 Wireless Telephones use proprietary software programs written and maintained by SpectraLink Corporation. The software versions that are running on the handsets can be displayed during power on by holding down button.

  • Page 38: Troubleshooting

    SpectraLink Corporation Troubleshooting NetLink e340, h340, and i640 Wireless Telephones can exhibit transmission problems in several ways. They can cease functioning properly, display error messages, or display incorrect data. When using and troubleshooting handsets, consider the following problem sources to determine the best method of approaching any specific situation.

  • Page 39: Infrastructure Problems

    SpectraLink Corporation or access point. See the appropriate LinkPlus Interface Guide or the Configuration Guide for the access point in use at the site. Infrastructure Problems Calls ringing on the wrong handset, or multiple handsets not working, are likely to be caused by faulty installation.

  • Page 40: Handset Status Messages

    SpectraLink Corporation Handset Status Messages Handset status messages provide information about the NetLink e340, h340, and i640 Wireless Telephone’s communication with the access point and host telephone system. The following table summarizes the status messages, in alphabetical order. Message Description 3 chirps (audio) Handset is not able to communicate with the best AP, probably because that AP...
  • Page 41 SpectraLink Corporation Message Description (battery icon), Low battery. Battery Low, beep (audio) Battery Failure The Battery Pack is not functioning. Battery Failed Battery Pack is damaged or incompatible with handset. Cant Renew DHCP y…y = DHCP server IP address yyy.yyy.yyy.yyy DHCP server is not responding to initial renewal attempt.
  • Page 42 SpectraLink Corporation Message Description DHCP Error (1-5) DHCP Error 1 DHCP Error 2 DHCP Error 3 DHCP Error 4 DHCP Error 5 DHCP Lease Exp. y…y = DHCP server IP address yyy.yyy.yyy.yyy DHCP is not responding to renewal attempts (at least one renewal succeeded).
  • Page 43 SpectraLink Corporation Message Description Files too big Handset software download files are incorrect or corrupted. Flash config error Handset internal configuration is corrupt. Initializing … The handset is performing power on initialization. Internal Err. # # The handset has detected a fault from which it cannot recover.
  • Page 44 SpectraLink Corporation Message Description No IP Address Invalid IP. No Net Found This indicates the handset cannot find any access points due to: No radio link. No ESSID – Auto-learn not supported (or) Incorrect ESSID. AP does not support appropriate data rates.
  • Page 45 SpectraLink Corporation Message Description System Busy y…y = SVP Server/Telephony Gateway IP yyy.yyy.yyy.yyy Address Gateway or SVP server has reached call capacity; displays IP address of Gateway/SVP Server. System Locked Gateway is locked. (with Busy Tone) TFTP ERROR(x):yy A failure has occurred during a TFTP software download.
  • Page 46 SpectraLink Corporation Access point Coverage, 31 Coverage test, 36 Audio problems, 39 Automatic Learn, 17 Capacity, 38 Checking code, 37 Customer Support Hotline, 5 Dialtone, 39 Download messages Failure or Recovery, 37 Normal, 37 Erasing memory, 37 High noise option, 23 Hotline, 5 Modes, Wireless Telephone, 11 No dialtone, 39...

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Spectralink netlink h340Spectralink netlink 72-1065-09Spectralink netlink e340Netlink e340Netlink h340

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