Vodavi STARPLUS STSe Operation Manual page 564

D-46
Hard Drive-Based Voice Mail
Extension Usage Report -- identifies inbound call activity to a specific extension, and
describes the results of a call transfer initiated by the voice mail system. The call can either be
connected or dropped. A dropped call (either a busy or unanswered extension) may route to
a mailbox, operator, or menu. The report, sorted by date, documents inbound calls and their
results. The report documents the time the call was made, as well as its duration. In addition,
the report documents specific call activity.
Possible data includes:
Answered -- call was answered
No Answer -- extension did not answer
Busy -- extension was busy
Connect -- call was connected
No Ring Back - extension did not respond
Blind Transfer -- call transfer type
Menu Usage Report -- identifies user traffic within menus, indicating what information callers
are most interested in by the number of times specific menus are accessed. This can help
determine a menu's usefulness and whether the number of channels that allow access to it
are sufficient to support the traffic.
Selected reporting period
Selected menu as the subject of the report
Time of day that the menu was accessed
Caller's key selection while in the menu
Notification Report -- indicates the number of times a mailbox was alerted to notification
attempts.
Selected reporting period
Selected mailbox for the report
Time of day the notification was executed
Number of notification attempts
Line number where notification went out
Number of times a caller can initiate an
invalid option
STARPLUS STSe - Programming & Operations Manual
Report Data
Report Data
Report Data
Programming the Voice Mail System
A review of the Extension Usage report can help with the
following:
Scheduling agents or operators more effectively
Determining a need for additional phone lines
Identifying subscribers who miss a large number of calls
This information may be useful to others besides the system
administrator.
For example, with the following menu: "Press 1 for information
on product X; press 2 for information on product Y ..." , the sales
manager can determine the number of requests for each
option.
The Menu Usage report includes the total number of requests
for each menu key.
This information can be used to determine if notifications are
being executed in a timely fashion.
The Notification activity report may be sorted by username,
extension, or mailbox.
Use
Use
Use
August 2005