Vodavi STARPLUS STSe Operation Manual page 535

Programming the Voice Mail System
SUBSCRIBER Options
STATION SETTINGS
Time Control
STATION ACTION 1
What to do
Number to dial
Screen Caller
Holding Allowed
STARPLUS STSe - Programming & Operations Manual
Select Station Settings to edit the actions for mailbox numbers as well
as to change transfer options and time controls.
Calls are often handled differently in the evening, during the weekend,
or on holidays than they are during regular business hours. The time
control function lets you define a set of alternative actions that the
voice mail system will perform for a given time setting. Time controls
are created by selecting Time Control from the Setup menu. If you do
not intend to use Time Controls, set to NONE.
The In-Skins Admin program provides three action fields that
determine how the system handles incoming calls. The voice mail
system refers to the three options in a cascading order. That is, the first
field has precedence over the second, while the second field has
priority over the third.
Select from the following options:
BLIND TRANSFER - indicates an unsupervised transfer to the requested
extension. This option is commonly used with phone systems that
support call forwarding and inband integration.
SUPERVISED TRANSFER - allows the system to monitor call transfers to
determine whether the called extension is busy or is not being
answered. If the call is not answered, the system refers to the
subsequent Action entries (Action 2) for instructions on handling the
call. Only 1 transfer type (Supervised or Blind) can be selected at a time.
FORWARD TO EXTENSION/STATION - sends calls to the specific
extension entered in the Extension field.
FORWARD TO MAILBOX - forwards calls to the specific mailbox entered
in the Mailbox field. Usually this is the called extension's personal
mailbox.
FORWARD TO MENU - forwards calls to the specific menu entered in
the Menu field. Refer to "Menu Options" on page D-26
FORWARD TO TIME CONTROL- -runs the designated time control file
and takes the actions designated for the current time. Refer to
Control Menus" on page D-29
FORWARD TO MODULE - forwards callers to a custom script module.
Enter the number that applies to the transfer and forwarding options
selected.
When a person dials an extension through the auto attendant, the call
screening feature prompts the caller to state his name. The voice mail
system plays the caller's name to the extension owner before the call is
actually transferred. The extension owner can either accept or reject
the call, or send it to another extension or voice mailbox. This option
works only with Supervised Transfer.
Gives the caller the opportunity to hold on the line in the event the
called party is busy. The caller hears the following prompt: "I'm sorry,
[extension's name] is busy. If you would like to hold, press [1]. To try
another extension or leave a message for this extension, press [2]." This
option works only with Supervised Transfer.
Hard Drive-Based Voice Mail
Description
for more details.
for details.
August 2005
D-17
"Time