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Vodavi STARPLUS STSe Quick Start Manual

Business communications system
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Summary of Contents for Vodavi STARPLUS STSe

  • Page 3: Table Of Contents

    STSe Quick Start Guide September, 2005 VODAVI Contents Installing & Programming STSe Telephone System ..........1 Voicemail Programming..................7 Common Programming Items................17 Programming & Installing Accessory Devices............. 29 Upgrading Software ....................37 WINDBA ......................41 Quick Reference ....................49...
  • Page 5 STSe Quick Start Guide September 2005 VO D AVI INSTALLING & PROGRAMMING STSe TELEPHONE SYSTEM - 1 -...
  • Page 6 STSe Quick Start Guide September 2005 VO D AVI - 2 -...

  • Page 7: Installing & Programming Stse Telephone System

    STSe Quick Start Guide September 2005 VO D AVI INSTALLING & PROGRAMMING STSe TELEPHONE SYSTEM - References to Installation can be found in the STSe Installation Manual. - References to Programming can be found in the STSe Programming Manual, Section F. (Refer to list of Flash Codes and Flexible Buttons, or Feature Codes for page number reference.) INSTALLATION 1.
  • Page 8 STSe Quick Start Guide September 2005 VO D AVI : To the left of the battery is the PMU card. At the bottom of the PMU card is a switch marked: NOTE 1 (UP), 2 (Down). When new software (s/w) is uploaded, the new s/w is located opposite of the position of the switch.
  • Page 9 STSe Quick Start Guide September 2005 VO D AVI PROGRAMMING (cont’d) To program CO Line Ringing, press Flexible Button 10 (Page A). Display shows DDDR: DDD = number (example: Station 100; Voicemail 440) R = Ringing mode 1=Day 2=Night 3=Day Night 4=Special 5=Day Special 6=Night Special...
  • Page 10 STSe Quick Start Guide September 2005 VO D AVI PROGRAMMING (cont’d) n. While in programming press FLASH and dial 50. o. As with COs, enter the range to be programmed (example: HOLD for all stations or 100110 HOLD for Stations 100 through 110). p.

  • Page 11: Voicemail Programming

    STSe Quick Start Guide September 2005 VO D AVI VOICEMAIL PROGRAMMING - 7 -...
  • Page 12 STSe Quick Start Guide September 2005 VO D AVI - 8 -...
  • Page 13 STSe Quick Start Guide September 2005 VO D AVI FLASH VOICEMAIL PROGRAMMING TWO PROGRAMMING METHODS (TOUCH TONE TELEPHONE AND/OR LAPTOP) Laptop requirements: straight through DB9 “Serial Cable” with “Female Gender Bender”. Hyper-Terminal is a communications program. Some Laptop operating software may require the download of “Hyper-Terminal ver. 6.3 Private Edition”...
  • Page 14 STSe Quick Start Guide September 2005 VO D AVI FLASH VOICEMAIL PROGRAMMING (cont’d) 13. Select Open & Close Schedule (item # 1). a. If Open Close time is correct, press ESC. b. If time needs to be changed, arrow to “Time” and press F4. Enter new time in military format. First Open, then Close.
  • Page 15 STSe Quick Start Guide September 2005 VO D AVI FLASH VOICEMAIL PROGRAMMING (cont’d) Recording Auto Attendant Greeting You are now ready to record your system (Auto Attendant) Greeting. You will need to record a greeting for the day mode (Greeting 1) and the night mode (Greeting 2) 1.
  • Page 16 STSe Quick Start Guide September 2005 VO D AVI FLASH VOICEMAIL PROGRAMMING (cont’d) Program Telephones to Operate with the Voicemail - References to Programming: See Programming Manual, Section F. (Refer to list of Flash Codes and Flexible Buttons, or Feature Codes for page reference.) To program the voicemail (auto attendant) to answer incoming CO type calls, you must program CO Line Ringing and/or CO Line Preset Fwd.
  • Page 17 STSe Quick Start Guide September 2005 VO D AVI HARD DRIVE VOICEMAIL PROGRAMMING The two required programming methods, touch-tone phone and laptop with CD-ROM), are used to program the Hard Drive voicemail. - Laptop Requirements: straight through DB9 "Serial Cable" Installing Software Onto Your PC 1.
  • Page 18 STSe Quick Start Guide September 2005 VO D AVI HARD DRIVE VOICEMAIL PROGRAMMING (cont’d) The following programming steps are based on the Day Greeting and Night Greeting shown below. Normal Voicemail Setup for a Day Greeting: Thank you for calling ________ you have reached our voicemail system. If you know your party’s extension you may dial it now.
  • Page 19 STSe Quick Start Guide September 2005 VO D AVI HARD DRIVE VOICEMAIL PROGRAMMING (cont’d) 33. Name Menu 100. 34. Password 2275 by default. 35. Do not select Time Control. (Leave blank) 36. Time Out default 5. 37. Retries default 3. 38.
  • Page 20 STSe Quick Start Guide September 2005 VO D AVI HARD DRIVE VOICEMAIL PROGRAMMING (cont’d) 87. Select 3.8 Key 3 (Auto-Attendant Start). 88. Change to Invalid Option. 89. Leave 3.9 Key 4 (Company Directory MBX). 90. Select 3.10 Key 5 (Company Directory EXT). 91.
  • Page 21 STSe Quick Start Guide September 2005 VO D AVI COMMON PROGRAMMING ITEMS - 17 -...
  • Page 22 STSe Quick Start Guide September 2005 VO D AVI - 18 -...

  • Page 23: Common Programming Items

    STSe Quick Start Guide September 2005 VO D AVI COMMON PROGRAMMING ITEMS (References to Programming: See Programming Manual, Section F. Refer to list of Flash Codes and Flexible Buttons, or Feature Codes for page number reference.) 1. Admin Access (To accomplish Flash programming from any telephone. By default Station 100). At Station 100: Dial * * 3226 FLASH 50...
  • Page 24 STSe Quick Start Guide September 2005 VO D AVI COMMON PROGRAMMING ITEMS (cont’d) Tenant Sharing Example: Setting up two companies, each company having 4 Stations and 2 CO Lines. Stations 100 - 103 and CO Lines 1 - 2 assign group 0. (Station 100 is operator) Stations 104 -107 and CO Lines 3 - 4 assign to group 1.
  • Page 25 STSe Quick Start Guide September 2005 VO D AVI COMMON PROGRAMMING ITEMS (cont’d) 8. Set-up Modem Dialing to Voicemail (498) * * 3226 FLASH 67 Press Flex Button 6, then press 1 and HOLD. Lower RS232 serial port is now enabled. Use the null modem cable that comes with the Modem Card (Null Modem Cable) to connect from Serial Port 2 (lower RS232) on KSU to the serial port on the Flash voicemail.
  • Page 26 STSe Quick Start Guide September 2005 VO D AVI COMMON PROGRAMMING ITEMS (cont’d) 11. CO Line Programming * * 3226 FLASH 40 Enter range to program (example: 001003 = Lines 1 through 3, press HOLD). Just pressing HOLD is for all CO lines (001-028). 12.
  • Page 27 STSe Quick Start Guide September 2005 VO D AVI COMMON PROGRAMMING ITEMS (cont’d) 15. Ring Delay Timer Ring Delay is programmed to “06” on All CO Lines that use Caller ID. This allows the Caller ID data to appear on the telephone and the telephone to ring at the same time. * * 3226 FLASH 40 Enter CO Line range to program.
  • Page 28 STSe Quick Start Guide September 2005 VO D AVI COMMON PROGRAMMING ITEMS (cont’d) 19. Headset Mode Change Speakerphone from Full Speakerphone to Disable. This does not disable the speakerphone it only allows it to be disabled when in the headset mode. a.
  • Page 29 STSe Quick Start Guide September 2005 VO D AVI COMMON PROGRAMMING ITEMS (cont’d) 22. Flexible Button Programming Station User Level Press SPEED (twice). Press desired Flexible Button to be programmed. Dial feature code (See Programming Manual). (Example: SPEED, SPEED; press Flexible Button 24; dial 440) Flexible Button 24 = Voicemail Button. 23.
  • Page 30 STSe Quick Start Guide September 2005 VO D AVI COMMON PROGRAMMING ITEMS (cont’d) 26. Call Forward Busy / No Answer to Voicemail (Internal & External) CO Calls that are answered and transferred to a station and that station is busy or doesn’t answer the call. These calls can be transferred as required.
  • Page 31 STSe Quick Start Guide September 2005 VO D AVI COMMON PROGRAMMING ITEMS (cont’d) 28. Door Box The Digital Door Box (part number 3560-08) connects to an unused available digital port. The door box has a volume control for the speaker on the bottom left side of box. Inside the door box is four (4) connecting screws.
  • Page 32 STSe Quick Start Guide September 2005 VO D AVI - 28 -...
  • Page 33 STSe Quick Start Guide September 2005 VO D AVI PROGRAMMING & INSTALLING ACCESSORY DEVICES - 29 -...
  • Page 34 STSe Quick Start Guide September 2005 VO D AVI - 30 -...

  • Page 35: Programming & Installing Accessory Devices

    STSe Quick Start Guide September 2005 VO D AVI PROGRAMMING & INSTALLING ACCESSORY DEVICES External CO Line Ringing CO Lines can be programmed to ring through the relay contact located on the BKSU CO Champ connector pins VL/SL, SL/VL. Programming the relay is found in FLASH 14 and programming the CO Lines is found in FLASH 40.(See UDA or UNA).

  • Page 36: External Paging

    STSe Quick Start Guide September 2005 VO D AVI PROGRAMMING & INSTALLING ACCESSORY DEVICES (cont’d) External Paging The relay contact can be used for external paging. The dial code for external paging is 761. Programming the relay is found in FLASH 14. Installation of external page is the same as previous slide.
  • Page 37 STSe Quick Start Guide September 2005 VO D AVI PROGRAMMING & INSTALLING ACCESSORY DEVICES (cont’d) Multi-Door Boxes CO Lines can also be used for Multi-Zone Boxes. See Viking, Valcom, or etc for multi door boxes and door relay control systems CO Port Door Box Door/Relay...
  • Page 38 STSe Quick Start Guide September 2005 VO D AVI PROGRAMMING & INSTALLING ACCESSORY DEVICES (cont’d) Multi-Zone Page Control Viking, Valcom, and etc. offer Multi-Door and Relay control units. CO Lines can also be used for Multi-Zone Paging. Speaker CO Port Zone Page Control Unit Zone...
  • Page 39 PROGRAMMING & INSTALLING ACCESSORY DEVICES (cont’d) Door Box and Door Striker Plate Control Digital Door Box with Non-Vodavi Relay control Box. Flash 50/51 to program Door Box. Flash 14 to program relay. A Flexible Button can be programmed for the relay control.
  • Page 40 STSe Quick Start Guide September 2005 VO D AVI PROGRAMMING & INSTALLING ACCESSORY DEVICES (cont’d) S T S T e l e p h o n e A D P ( A d d i t i o n a l D e v i c e P o r t T h e...
  • Page 41 STSe Quick Start Guide September 2005 VO D AVI UPGRADING SOFTWARE - 37 -...
  • Page 42 STSe Quick Start Guide September 2005 VO D AVI - 38 -...

  • Page 43: Upgrading Software

    1. Ensure new software is loaded on your computer. (.brn file is available) Software can be found on the web page at www.vodavi.com under Technical Support Downloads. Download software comes with a notice on how to unzip file, etc. (software might be on a CD) The instructions below are for after the software is ready to load.
  • Page 44 The software on the In-Skin Voicemail has been successfully upgraded. In-Skin Hard Drive Voicemail Follow the instructions on CD sent from Vodavi Communications and follow the prompts using the Hard Drive ADMIN wizard to upload software. Or download software from www.vodavi.com...

  • Page 45: Windba

    STSe Quick Start Guide September 2005 VO D AVI WIN DBA - 41 -...
  • Page 46 STSe Quick Start Guide September 2005 VO D AVI - 42 -...
  • Page 47 WIN DBA Download WIN DBA Software from Vodavi Website 1. Go to the Vodavi web page, www.vodavi.com. 2. On the left, click on “Dealer Sign-In”. 3. Enter Login Name and Password, then press the Login button. “If you are not a registered member, sign up by clicking on click here in the “Need to Register”...
  • Page 48 STSe Quick Start Guide September 2005 VO D AVI WIN DBA (cont’d) Review Programming Sections in the WIN DBA Software: 1. Select “Account Codes”. (See Programming Manual, Section F, Flash 05 Flex Button 8; Flash 06 Flex Button 3; Flash 31 for programming information.) a.
  • Page 49 STSe Quick Start Guide September 2005 VO D AVI WIN DBA (cont’d) 7. Select “Ports”. (See Programming Manual, Section F, Flash 42 & 52 for programming information.) a. Program as required. Note under most cases, do not make any changes in this section. Keeping it simple is the best.
  • Page 50 STSe Quick Start Guide September 2005 VO D AVI WIN DBA (cont’d) Connecting to STSe to Upload or Download Data Using WIN DBA Software Download from KSU to Laptop (PC) 1. Connect a Straight Serial Cable as pervious explained to the top Serial port on the Left side of the KSU to the Serial port on the Laptop (PC).
  • Page 51 STSe Quick Start Guide September 2005 VO D AVI WIN DBA (cont’d) Programming STSe System Using WIN DBA Software (Refer to “Programming STSe Telephone System” for programming steps.) To start a New File using WIN DBA Software: 1. Click the Edit folder. 2.
  • Page 52 STSe Quick Start Guide September 2005 VO D AVI - 48 -...

  • Page 53: Quick Reference

    STSe Quick Start Guide September 2005 VO D AVI QUICK REFERENCE - 49 -...
  • Page 54 STSe Quick Start Guide September 2005 VO D AVI - 50 -...
  • Page 55 STSe Quick Start Guide September, 2005 VODAVI Default Numbering Plan Feature / Function Feature Code View/Delete (requires button) 608/608+FLASH 911 Alert Account Code (requires button) Answering Machine Ring 654+[0] Answering Machine Speaker 654+[1] Attendant Attendant Clear Alarm Attendant CO Line External (Off-Net) Forward...
  • Page 56 STSe Quick Start Guide September, 2005 VODAVI Default Numbering Plan Feature / Function Feature Code CO Line Group Access Code (group 1-23) 801-823 CO Line Group Access Code (all groups) CO Line Queue CO Line Queue Cancel Dial-By-Name Directory Dial...
  • Page 57 STSe Quick Start Guide September, 2005 VODAVI Default Numbering Plan Feature / Function Feature Code SLT Directed Call Pickup SLT Message Wait SLT Speed Programming 661+[YYYY] SLT Volume 638+[V] Software Version Speed Dial [SPEED]+[YYYY] Speed Dial for SLT; digital only for Admin Prog...
  • Page 58 STSe Quick Start Guide September, 2005 VODAVI FLASH CODE PROGRAMMING At Station 100 … dial **3226 > press FLASH button > dial Flash Code Program Flexible System Feature Code Button SYSTEM TIMERS FLASH 01 System Hold Recall Timer Exclusive Hold Recall Timer...
  • Page 59 STSe Quick Start Guide September, 2005 VODAVI Program Flexible System Feature Code Button CO Line Loop Superv - Forced Disconnect FLASH 05 Daylight Saving Time Multiple Tenant Group Enable/Disable Long Fax Detect SYSTEM FEATURES 2 PROGRAMMING FLASH 06 Barge In Warn Tone...
  • Page 60 STSe Quick Start Guide September, 2005 VODAVI Program Flexible System Feature Code Button SYSTEM PARAMETERS PROGRAMMING FLASH 09 MOH Assignments (Channels 3-8) E911 Power Failure Station Leading Digit School Mode School Forward Destination Muted Ring Fax Route ATTENDANT STATION ASSIGNMENT...
  • Page 61 STSe Quick Start Guide September, 2005 VODAVI Program Flexible System Feature Code Button HUNT GROUPS FLASH 30 Hunt Group Programming 1-12 Station/Pilot/Pilot Ring All -- Hunting Assignments Overflow Destination - Day Overflow Destination - Night Overflow Destination - Special Overflow Destination - VMID...
  • Page 62 STSe Quick Start Guide September, 2005 VODAVI Program Flexible System Feature Code Button CO LINE ATTRIBUTES PAGE B PROGRAMMING FLASH 40 Btn 20 T-1 Signal Type Page B T-1 Ringback T-1 Dial Tone Transmit Volume Preset Call Forward Day Destination...
  • Page 63 STSe Quick Start Guide September, 2005 VODAVI Program Flexible System Feature Code Button CO FLEXIBLE PORT ASSIGNMENT FLASH 42 ICLID PROGRAMMING FLASH 43 ICLID Ringing Assignment(s) Preset Forward Day Destination Preset Forward Night Destination Preset Forward Special Destination Preset Forward VMID...
  • Page 64 STSe Quick Start Guide September, 2005 VODAVI Program Flexible System Feature Code Button ISDN PAGE B PROGRAMMING FLASH 45 Btn 20 Maximum Number Retransmission Page B Maximum Octets Maximum TEI ID Request Maximum XID Retransmission T-200 Minimum TEI ID Check Message...
  • Page 65 STSe Quick Start Guide September, 2005 VODAVI Program Flexible System Feature Code Button STATION ATTRIBUTES PAGE A PROGRAMMING FLASH 50/51 Btn 19 Paging Access Page A Do Not Disturb Conference Enable/Disable (Per Station) Executive Override Privacy (Per Station) System Speed Dial Access...
  • Page 66 STSe Quick Start Guide September, 2005 VODAVI Program Flexible System Feature Code Button STATION ATTRIBUTES PAGE C PROGRAMMING FLASH 50/51 Btn 21 Internal No Answer Forward Page C Internal Busy/DND Forward Day External No Answer Forward Day External Busy/DND Forward...
  • Page 67 STSe Quick Start Guide September, 2005 VODAVI Program Flexible System Feature Code Button ICLID FEATURES FLASH 56 Enable/Disable Name in Display Baud Rate Display Port Assignment UCD GROUP PROGRAMMING FLASH 60 Alternate UCD Group Assignment UCD Overflow Station Assignment UCD Primary Agent Assignments...
  • Page 68 STSe Quick Start Guide September, 2005 VODAVI Program Flexible System Feature Code Button VOICE MAIL IN-BAND FEATURES FLASH 67 Voice Mail In-Band Digits Voice Mail Transfer/Forward Voice Mail Broker VMID Digit Length VM Port VM Port Number TOLL RESTRICTION PROGRAMMING...
  • Page 69 STSe Quick Start Guide September, 2005 VODAVI Program Flexible System Feature Code Button INITIALIZE DATABASE PARAMETERS FLASH 80 Initialize System Parameters Initialize CO Line Attributes Initialize Station Attributes Initialize CO Port Assignments / Codes Initialize Exception Tables Initialize System Speed Numbers...
  • Page 72 Vodavi Communications Systems, Inc. www.vodavi.com P/N: MMBB0163401 PRINTED IN KOREA...