Vodavi 3551-00 User Manual
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Vodavi 3551-00 User Manual

Stse key telephone systems
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STARPLUS
STSe
Station User Guide
August 2005 - Issue 1.0
P/N: 3551-00

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Summary of Contents for Vodavi 3551-00

  • Page 1 STARPLUS STSe Station User Guide August 2005 - Issue 1.0 P/N: 3551-00...
  • Page 2 Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.). VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases.

  • Page 3: Leaving Msg Waiting Indication

    Station User - QUICK REFERENCE STSe Key Telephone Systems VODAVI FI XED FE AT URE B UT TO NS A Message Waiting Callback request that is left at your station is indicated by a flashing • CAMP ON -- enables you to alert a busy party MSG WAIT LED.
  • Page 4 Station User - QUICK REFERENCE STSe Key Telephone Systems VODAVI PLACING AN OUTSIDE LINE ON HOLD To transfer a call using directory dialing: 1. Press the TRANS button. • If your system is programmed for Exclusive Hold Preference, press the HOLD button once 2.

  • Page 5: Table Of Contents

    Contents Contents 911 Alert......................2 Account Codes ....................3 Using Account Codes ................. 3 Verified Account Codes ..............3 Account Codes - Traveling COS (Verified)........4 Answering Machine Emulation ............... 5 Notification Methods ................. 5 Attendant Features..................6 Attendant Clear Alarm ............... 6 Attendant CO Line External (Off-Net) Forward ......
  • Page 6 Contents Unscreened Transfer................32 Trunk-To-Trunk Transfer..............32 Caller ID Display .................... 33 Caller ID Display (Answered Calls) ..........33 Caller ID Display (Unanswered Calls) ..........34 Caller ID Name/Number ................35 Calling Forward Override................35 Calling Station Handsfree Mode Override........... 36 Calling Station Tone Mode Override .............
  • Page 7 Contents Mute ........................62 Name In Display .................... 62 Night Service ....................63 Off-Hook Voice Over (OHVO) ..............64 Outside Calls....................66 Placing an Outside Line on Hold............ 66 Answering a Recall ................66 Answering an Outside Call ............... 66 Placing an Outside Call ..............
  • Page 8 Contents Call Forwarding to Voice Mail Groups.......... 89 Retrieving Voice Messages............... 89 Voice Mail Transfer with ID Digits ..........90 Voice Mailbox Button ................. 90 Voice Mail Group Button..............90 Voice Mail Group Access ..............91 Voice Mail One-Touch Recording ..........91 Voice Mail (Flash-Based) Quick Reference ........
  • Page 9 Contents » » » » » » » » N O T E S » » » » » » »...
  • Page 10 Digital Keyset - Features & Buttons 24-Button Executive Telephone FLASH TRANS SPEED CONF CAMP ON MUTE OPER ON/OFF HOLD VOLUME...
  • Page 11 Contents NUMBER FEATURE DESCRIPTION LCD Display Shows information about telephone status, dialing directories, and text messages. Message Indicator Programmable indication for Ring Line, Voice Mail, Message Wait, or handset operation. Flexible Buttons To access outside lines and handling calls. MSG Button For Auto-CallBack to a phone that left a text message or to access voice messages.
  • Page 12 viii Contents » » » » » » » » N O T E S » » » » » » »...
  • Page 13 A B O U T T H I S U S E R G U I D E The features described in this User Guide apply to the VODAVI STSe Digital and Single Line Telephone Systems. GUIDELINES Flexible Buttons -- Most system features can be set up on a flexible button for easy one-button access.

  • Page 14: 911 Alert

    911 Alert 911 Alert Attendant Any station user or who programs a flexible button for 911 ALERT (feature code 608) will be alerted of internal stations placing 911 calls. The system can store the 16 most recent 911 calls. Calling information includes the time/date of the call and the station number from which the call was placed.

  • Page 15: Account Codes

    Account Codes To delete logged 911 Alert messages: Attendant must use the following steps to delete the messages on a system-wide basis. Press the 911 ALERT flexible button to display the 911 call information for deletion. Press FLASH to delete that message. Dialing 911 from any station overrides previously enabled features such as Do Not Disturb.

  • Page 16: Account Codes - Traveling Cos (Verified)

    Account Codes SINGLE LINE TELEPHONE To enter an Account Code before a call: Lift the handset and dial [627]. Dial the account code. Dial [9] or the CO Access code. A dial tone will sound. Dial the desired number. To enter an Account Code during a call: Press the FLASH button.

  • Page 17: Answering Machine Emulation

    Answering Machine Emulation Answering Machine Emulation When a call is sent to your voice mailbox, you can press a preprogrammed flexible button to listen to the caller leaving the voice mail message. If you decide to speak with the caller, you can press the preprogrammed button to be connected to the caller.

  • Page 18: Attendant Features

    Attendant Features Mailbox Options The Mailbox Owner can select from the following options when a call is sent to their voice mailbox. To leave caller in VM and turn off speaker: Press the ON/OFF button and continue to listen to message being left without taking action at the keyset.

  • Page 19: Attendant Co Line External (Off-Net) Forward

    Attendant Features Attendant CO Line External (Off-Net) Forward To activate off-net forwarding: Dial [603] on the dial pad, or press the preprogrammed CO OFF-NET FORWARD button. Dial the CO group access code of group to be forwarded: [801-823] = CO Group 1-23 [824] = All CO Groups Dial the speed bin number that contains the number where calls are to forward.

  • Page 20: Attendant Day/Night/Special

    Attendant Features Enter the letters for the custom message using the dial pad keys as shown: Other Codes A - 21 D - 31 D - 31 B - 22 E - 32 E - 32 1 = 1# 8 = 8# “...

  • Page 21: Attendant Directory List Programming

    Attendant Features To use the Attendant Day/Night/Special feature: Press the preprogrammed NIGHT SERVICE button (631, DND by default) once to activate the Night mode or use the Soft Key’s DND option when in an idle condition (LED is lit solid). Press the DND button or Soft Key again to activate the Special mode (LED flashes).

  • Page 22: Directory List

    Attendant Features Directory List The following procedure is used to enter, edit, and erase names in the Directory List for stations or speed dial numbers. To modify the Directory List: Enter desired three-digit Directory List number (000-199), -or- Scroll through the Directory List using [ ] to view the next entry, and [#] to view the previous entry.

  • Page 23: Local Translation Table

    Attendant Features To clear an entry: Select the desired entry. Press TRANS, then press FLASH. Press SPEED, a confirmation tone sounds and entry is erased. Local Translation Table The following procedure is used to associate names to the Local Number/Name Translation Table number only. To add names to Local Translation number: Enter desired three-digit Directory List number (000-199), -or-...

  • Page 24: Attendant Disable Outgoing Co Line

    Attendant Features Speed Dial Bin The following procedure is used to associate names to a system speed dial bin only. To add names to a System Speed Bin: Enter desired three-digit Directory List number (000-199), -or- Scroll through the Directory List using [ ] to view the next entry, and [#] to view the previous entry.

  • Page 25: Attendant Override

    Attendant Features Attendant Override When Attendant Override is enabled, Attendant stations may override or call stations that are busy or in Do Not Disturb. To call a station busy on a CO call: Press the preprogrammed ATTN OVERRIDE button [601]. Three short tone bursts are presented to the called party.

  • Page 26: Attendant Speed Dial - System Storing

    Attendant Features Attendant Speed Dial - System Storing System Speed numbers must be entered by the first programmed Attendant. If an Attendant is not specified, enter at Station 100. Press SPEED, then press the desired outside line key, -or- Press SPEED + SPEED to select an outside line automatically. Dial the System Speed bin location (9020-9099).

  • Page 27: Attendant Unavailable

    Attendant Features Attendant Unavailable The Attendant Unavailable feature lets Attendant stations have a button that places their station in an Unavailable Mode. When the station is in the Unavailable Mode, the next Attendant station receives dial “0” calls and recalls. To activate Unavailable Mode: As the (first programmed) Attendant …...

  • Page 28: Background Music (Optional)

    Background Music (Optional) Background Music (Optional) To activate Background Music, either: Dial [632] or press the preprogrammed BGM flexible button, then enter [1] on the keypad. -or- Use the Soft Key’s BGM option as a toggle. 0 : O F F 1 : CH - 1 MM M DD Y Y HH :M M am...

  • Page 29: Back Light Display

    Back Light Display Back Light Display This feature allows a station user to illuminate the background field of their LCD. The three options for Back Light Display are: Always on On, only when in use To select a different option: Preprogram a Back Light Display flexible button, using feature code 637.

  • Page 30: Call Back

    Call Back Call Back A station can initiate a call back request to another busy station. Once that station becomes idle, the station that left the call back request is signaled. To leave a Call Back request when a number is busy: Press the preprogrammed CALL BACK flexible button or use the Soft Key’s CALL-BK option.

  • Page 31: Call Coverage

    Call Coverage Call Coverage The Call Coverage feature provides the functionality for stations to answer calls for other stations by utilizing call coverage buttons. Visual and Audible status of ringing stations to an assigned coverage station are provided. Multiple coverage stations can have the same remote ringing station(s) programmed on their stations.
  • Page 32 Call Coverage RINGING Option = ringing, flashing Call Coverage LED, LCD display as in following illustration: C A L L F O R S TA XXXX MM M DD Y Y HH :M M am NON-RINGING Option = flashing Call Coverage LED only (no ringing or change to LCD) Then press the flashing COVERAGE flexible button, or press the ON/OFF button (only if the ringing option is selected).

  • Page 33: Call Forward

    Call Forward Call Forward The Call Forward feature allows a station the ability to have calls (internal or external) forwarded to a designated station, a UCD group pilot number, Voice Mail group number, or Hunt group. This feature must be enabled in admin programming. To activate Call Forwarding: Lift the handset, or press the ON/OFF button.

  • Page 34: Call Forward - External (Off-Net)

    Call Forward SINGLE LINE TELEPHONE The SLT operation uses the same procedures as the Digital Telephone, except there is no FWD button or Soft Keys. You must use feature codes 640 and 662. Call Forward - External (Off-Net) Stations are allowed to forward intercom and transferred CO line calls to an off-net location.

  • Page 35: Call Forward - Follow Me

    Call Forward Call Forward - Follow Me The Follow Me feature allows a user who is away from their station, to activate/deactivate call forwarding from another station in the system. This lets the user forward their calls to their current location or into Voice Mail, UCD, Hunt Groups, any other station in the system, or to an off-net location.
  • Page 36 Call Forward To establish Follow Me Call Forwarding (off-site location): Dial into the system on a DISA or TIE trunk. Enter the DISA access code, if applicable. Dial the Follow Me Forward code [642] on the dial pad. Dial the station number where forwarding is desired. Dial the appropriate forwarding condition code.

  • Page 37: Call Park

    Call Park Call Park Call Park - Personal Each digital telephone in the system can place a call into a personal park location and then later retrieve that call from the originating station. Internal calls and external calls can be placed into the stations’...

  • Page 38: Call Park - Station

    Call Park Call Park - Station Call park (by station number) allows external calls to be parked at a station other than your own. To park a call: Press TRANS, the call is put on Exclusive Hold. Dial [439], then dial the station number. -or- Press TRANS, the call is put on Exclusive Hold.

  • Page 39: Call Park - System

    Call Park Call Park - System An external call can be placed into one of eight parking locations, and can be retrieved by any station that has a direct line appearance or an available Loop button. Parked calls have their own recall timer that recalls the originating station, and if still unanswered, an Attendant.

  • Page 40: Call Pickup

    Call Pickup SINGLE LINE TELEPHONE To park a call: Press FLASH, the caller is put on Exclusive Hold. Dial parking location (424-437); confirmation will sound. If busy, press FLASH + FLASH and dial another park location. To retrieve a parked call: Lift the handset and press the [#] button.

  • Page 41: Group Call Pickup

    Call Pickup SINGLE LINE TELEPHONE To use Directed Call Pickup: Lift the handset and dial [#1]. Dial the station number of the ringing telephone. You MUST have access to the specific outside line or a LOOP button to do a directed call pickup.

  • Page 42: Call Transfer

    Call Transfer Call Transfer An outside line can be transferred from one phone to another within the system. The transfer can be screened (announced) or unscreened to an idle or busy station, or to a UCD or Hunt Group. Outside line calls can also be transferred to another outside destination by using a trunk-to-trunk transfer.

  • Page 43: Screened Transfer

    Call Transfer Screened Transfer To conduct the transfer, while connected to an outside line: Press the station button where the call is to be transferred (if programmed on your telephone), or press TRANS and dial the station number. The called extension signals according to the intercom signal switch position.

  • Page 44: Unanswered Co Call Transfer

    Call Transfer Unanswered CO Call Transfer While idle or on an internal/external call and an incoming or transferred CO call is ringing at your station: If on another call, place the current call on hold, and replace the handset or press the ON/OFF button. Dial the INC CO XSFR code [639], or press the preprogrammed INC CO XSFR flexible button.

  • Page 45: Caller Id Display

    Caller ID Display SINGLE LINE TELEPHONE While connected to an outside line (PBX/Centrex): Press the FLASH button. A dial tone will sound. Dial [9]. -or- Dial a CO line/group access code. Dial the desired outside line destination number. Hang up to complete the transfer. E911 feature enabled precludes dial 9 access.

  • Page 46: Caller Id Display (Unanswered Calls)

    Caller ID Display Caller ID Display (Unanswered Calls) An Unanswered Call Management Table with 100 system-wide entry capacity is maintained in the system. The calling number/ name information pertaining to any unanswered call is placed in this table when the system determines the call was abandoned. This table may be accessed from any display telephone to review unanswered calls.

  • Page 47: Caller Id Name/Number

    Caller ID Name/Number Caller ID Name/Number This feature allows you to program a flexible button [653] to view both the number and name on the LCD when receiving a Caller ID CO call. When the feature is enabled, the flexible button LED is lit solid and the name and number is displayed.

  • Page 48: Calling Station Handsfree Mode Override

    Calling Station Handsfree Mode Override Calling Station Handsfree Mode Override This feature enables a calling station to override a called station’s T intercom setting. When placing a call to a station and handsfree is desired: Dial [7#] on the dial pad. Dial the extension number, -or- Press the DSS button of the desired station (the call connects...

  • Page 49: Camp On

    Camp On Camp On A station may alert a busy party that an outside line is on hold and waiting for them by using the CAMP ON button. To camp on a call, press the TRANS button to transfer the call to the desired busy station, then press the CAMP ON button.

  • Page 50: Co Line - Access

    CO Line - Access SINGLE LINE TELEPHONE To alert a busy station of your call: Press the FLASH button. Dial [620]. When the called line is alerted, they can choose to pick up your call or remain on original call. To answer a call that is waiting (while on a CO line call): Receive Camp On warning tone through the handset.

  • Page 51: Co Line Queue

    CO Line Queue CO Line Queue If you wish to be placed on a waiting list for an outside line to become available: Press the desired busy OUTSIDE LINE button, or press the POOL button. (A busy tone will sound.) Press the preprogrammed CO LINE QUEUE button (621).

  • Page 52: Conference

    Conference Conference Conference Combinations Only stations with conference enabled can institute a conference. ADD-ON Conference -- Up to eight internal parties can engage in a conference, or seven internal parties with one external party. A maximum of five 8-party conferences (five external parties maximum) can be established.
  • Page 53 Conference To exit a Conference (controller only): For a Single-line conference … Press the ON/OFF button to ON. Press the MUTE button, then replace the handset to monitor the conference. For a Multi-line conference … Press HOLD button to place outside parties on hold. The Hold Timer starts.
  • Page 54 Conference To terminate a party during a Conference call: Press the line button of the party you wish to drop. Replace the handset, or press the ON/OFF button. Lift the handset, or press the ON/OFF button. Press the flashing CONF button. SINGLE LINE TELEPHONE To set up a Conference with one external and one other internal station:...

  • Page 55: Dial-By-Name

    Dial-By-Name Dial-By-Name The system allows station users to dial extension numbers, or speed bins, by entering the name of a person that has been programmed for that station. The system database allows entry of a name (alphanumeric) up to 24 characters in length for each station. The programmed name can be used for dial-by-name station users and in directory dialing.

  • Page 56: Directory Dial

    Directory Dial Directory Dial Display telephone users may view a list of up to 200 names from the System Directory on the station’s LCD display. You can dial the station or speed dial bin by pressing a single button. Names placed in the Directory List may be associated to intercom numbers, System Speed dial bins, or entries in the Local Number/ Name Translation Table.
  • Page 57 Directory Dial The alphabet is represented on the keypad as shown: A B C D E F A = 2 G H I J K L M N O B = 22 C = 222 P Q R S T U V W X Y Z O P E R Names starting with the letter chosen will show on the LCD...

  • Page 58: Do Not Disturb / Page Block

    Do Not Disturb / Page Block To transfer a call using Directory Dialing while on a call: Press TRANS. Dial the Directory Dial Code [680] on the dial pad, -or- Press the flexible button programmed for directory dialing. Press the digit associated with the person’s name. When it displays, press SPEED to automatically dial the destination station.
  • Page 59 Do Not Disturb / Page Block To activate Page Blocking: Press the preprogrammed DND button a second time (DND button flashes). -or- Use the Soft Key’s DND option a second time when in an idle condition. To remove Do Not Disturb: Press the preprogrammed DND button a third time, use the Soft Key’s DND option a third time, or dial either [631] or [662].

  • Page 60: Door Opener

    Door Opener Door Opener When the system’s administrative programming is set to use the relay contact as a door opener, the relay is activated by either dialing flexible feature code 665 or by pressing a preprogrammed flexible button that has code 665 assigned. When the relay is open, the flexible button LED lights steady;...

  • Page 61: Flash

    Flash Flash When connected to an outside line: Press FLASH to disconnect the outside line and reseize an outside line dial tone. Flash Key on Intercom When connected to a page zone or another internal party: Press FLASH to disconnect page or intercom call. An intercom dial tone will sound.

  • Page 62: Group Listening

    Group Listening To erase a flexible button: Press SPEED + SPEED. Press the flexible button to be erased. Press FLASH, a confirmation tone will sound. Press the ON/OFF button. To check flexible button programming: Lift the handset. Press SPEED. Dial [7] + [#]. Then dial [2] to select the KEYBTN option.

  • Page 63: Headset Mode

    Headset Mode Headset Mode A modular headset may be used by connecting the headset to the handset jack on the telephone (leaving the handset in place). The ON/OFF button on the Digital Telephone is used to initiate and end calls while using the headset. To activate Headset Mode: Dial [634] on the dial pad, -or-...

  • Page 64: In And Out Button

    In and Out Button SINGLE LINE TELEPHONE Not applicable In and Out Button An In and Out Button will toggle a station from an in status to an out status and from an out status to an in status. When in an out status, the LCD will display “OUT MODE”...

  • Page 65: Intercom Calls

    Intercom » The CALLED station can place the current CO call on hold by pressing the HOLD button, -or- They can place the current intercom call on hold by pressing the HOLD button. The intercom call is placed on hold on the available intercom button.
  • Page 66 Intercom To answer an Intercom Call: In the T mode … you will hear repeated bursts of intercom tone ringing and the HOLD button flashes slowly. Lift the handset or press the ON/OFF button to answer, -or- Position the H-T-P switch to the H mode to reply. In the P mode …...

  • Page 67: Intercom Transfer

    Intercom Intercom Transfer To use Intercom Transfer without DSS Buttons: Receive or make an intercom call. Press TRANS, an intercom dial tone will sound. Dial the desired station number. When the second station answers, you are in a supervised transfer mode (first station is staged for transfer). Hang up (stations 1 and 2 will be connected).

  • Page 68: Keyset Mode

    Keyset Mode Keyset Mode This feature allows you to determine the mode and baud rate of the optional CTI Module connected to your phone. This setting is stored in back-up memory in the case of a power outage or system reset.

  • Page 69: Last Number Redial

    Last Number Redial At an idle station: Dial the Keyset Mode code [648] on the dial pad, -or- Press the preprogrammed KEYSET MODE button, the following message displays: I NAC TI VE 2400 MO DE = S AV E = H O L D B AU D= # Press [ ] to scroll through the keyset modes.

  • Page 70: Lcr Operation

    LCR Operation The system automatically selects the original line used to place the call and redials the last number dialed. If that line is busy, the system will select another line from the same group and redial the number. If no lines are available in the same group, you will receive a busy tone and can queue for a line.

  • Page 71: Loop Key

    Loop Key To cancel a CO Line Queue Call Back Request: Dial the CO Line Queue Cancel code [626] on the dial pad. Replace the handset, or press the ON/OFF button. Loop Key A station not having a direct appearance for a CO line will receive incoming CO calls and transferred CO calls under the LOOP button.

  • Page 72: Message Wait

    Message Wait Message Wait Stations that are busy, unattended and ringing, or in DND can be left a message indication by other stations in the system. Up to five messages can be left at one keyset. Upon return to the station, the user can answer the message waiting indication of each party in sequential order.

  • Page 73: Modem

    Dial [663]. The station that left message will ring. Modem Voice Mail Modem Access You can program Vodavi voice mail systems using the telephone system modem. To access the voice mail system, you can either: Dial [498], ring directly to 498, be transferred to 498.

  • Page 74: Mute

    Mute Mute Pressing the MUTE button while in the speakerphone mode or using the handset disables the microphone but does not affect the speech coming over the speaker or handset. Pressing the illuminated MUTE button again reactivates the microphone. To disable the microphone: Press MUTE while off-hook on speakerphone or handset to activate.

  • Page 75: Night Service

    Night Service Press SPEED to complete programming process. To erase your name: Dial [690] on the dial pad. Press SPEED to complete the erasing process. SINGLE LINE TELEPHONE To create your name: Dial [690] on the dial pad. Enter the name (up to 7 characters) using dial pad keys. Press the FLASH button to complete the programming process.

  • Page 76: Off-Hook Voice Over (Ohvo)

    Off-Hook Voice Over (OHVO) Off-Hook Voice Over (OHVO) While off-hook on a call (CO or Intercom), this feature allows you to receive a voice announcement through the handset receiver without interrupting the existing call. You may then respond to the calling party using CAMP ON procedures to talk to the calling party or use Silent Text Messaging to respond to the calling party via LCD Displays.
  • Page 77 Off-Hook Voice Over (OHVO) The calling station is placed in a one-time DND mode upon initiating the Voice Over. One-Time DND cannot be toggled during the OHVO call. The station receiving the OHVO call must be off-hook and in H mode. To respond to an Off-hook Voice Over: After receiving an OHVO announcement, three options are available to respond to the caller:...

  • Page 78: Outside Calls

    Outside Calls Outside Calls Placing an Outside Line on Hold If Exclusive Hold Preference is programmed, press HOLD for Exclusive Hold, or HOLD + HOLD for System Hold. -or- If System Hold Preference is programmed, press HOLD for System Hold, or HOLD + HOLD for Exclusive Hold. Answering a Recall When an outside line has remained on hold for an extended period of time, you are reminded with a recalling ring.

  • Page 79: Paging

    Paging Lift the handset, or use speakerphone to converse with party. Paging If you are given the ability to make page announcements: Lift the handset, or press the ON/OFF button. Dial a three-digit paging code, -or- Press the preprogrammed PAGING flexible button. -or- Use the Soft Key’s ALLPG IN or ALLPG EX options (versus codes 721 or 761) when in an idle condition.

  • Page 80: Paging - Meet Me

    Personalized Messages Paging - Meet Me To request another party meet you on a page: Dial the desired three-digit paging code. Request the party to meet you on the page. Do not hang up; wait for the requested party to answer. To answer a Meet Me Page: Go to the nearest phone.

  • Page 81: Custom Messages

    Personalized Messages To select a pre-assigned message: Dial [633] on the dial pad, -or- Press the preprogrammed PERSONAL MESSAGES button. Dial the 2-digit code for the message that displays. A confirmation tone will sound; DND button LED will flash. 00 = (clears msgs) 04 = Return Tomorrow 08 = At Home 01 = On Vacation...

  • Page 82: Date And Time Entry Messages

    Personalized Messages To program a unique custom message: Dial [633] on the dial pad. Dial a valid message number (18-20) for the desired custom message. Enter a custom message, up to eight characters. Press HOLD to save the message. To use a unique custom message: Dial [633] on the dial pad, or press the preprogrammed PERSONAL MESSAGES button.
  • Page 83 Personalized Messages Users may activate the following messages and be prompted to enter a return time or date: [11] = Vacation Until: MM/DD [15] = At Home Until: HH:MM xm [12] = Return: HH:MM xm or MM/DD [16] = On Break Until: HH:MM xm [13] = On Trip Until: MM/DD [17] = At Lunch Until: HH:MM xm [14] = Meeting Until: HH:MM xm...

  • Page 84: Scrollable Canned Messages

    Personalized Messages Scrollable Canned Messages The Scrollable Canned Message feature allows you to use a single digit [#] or [ ] to scroll through the canned messages and select one. When the desired message is displayed, pressing the hold button places that message on the station LCD. This feature operates when the phone is in the idle mode only.

  • Page 85: Personal Messages Flexible Button

    Personalized Messages To cancel the message: Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button. Replace the handset. The DND button LED will extinguish. SINGLE LINE TELEPHONE Not applicable Personal Messages Flexible Button You can program the code [633] onto a flexible button to speed access to select and use messages.

  • Page 86: Pbx/Centrex Codes On A Flex Button

    PBX/Centrex Codes on a Flex Button PBX/Centrex Codes on a Flex Button For one-button access to Centrex or PBX features: Program Centrex or PBX code into a Station or System Speed Dial bin, including hook-flash (FLASH key), [ ], and [#] commands (refer to “Speed Dial”...

  • Page 87: Save Number For Redial

    Redial Save Number For Redial If you wish to save the last number you dialed, either: After placing an outside call, keep the handset off-hook. Press SPEED + SPEED, -or- Use the Soft Key’s STORE NO option. Redial a Saved Number To dial a number that was saved for redial, either: Press SPEED, then press the [ ] key.

  • Page 88: Ring Down / Hot Line / Off-Hook Preference

    Ring Down / Hot Line / Off-Hook Preference To activate a redial: Press the preprogrammed REDIAL flexible button, -or- Press the ON/OFF button, -or- Lift the handset, the line will be seized and the number is dialed. If you receive a busy/no answer, you may repeat the step to activate another redial.
  • Page 89 Ring Down / Hot Line / Off-Hook Preference While Off-Hook Preference is enabled, you may access internal intercom dial tone as follows: Press the preprogrammed ICM button, -or- Dial your intercom number. (Do not lift the handset or press the ON/OFF button before dialing intercom number.) The LED will light steady and an intercom dial tone will sound.

  • Page 90: Ring Tone

    Ring Tone Ring Tone To select a distinctive ring tone for a station: Dial Ring Tone program code [695]. The following displays: E NT ER RI N G TONE S 00-36 XX PR E SS S P EE D TO S AV E Enter a valid tone number.

  • Page 91: School Zone

    School Zone School Zone Description The School Zone feature allows a person at a station(s) specified as an Administrator to control incoming calls for all stations specified as a Classroom. The Administrator controls the type of call forwarding and the call forwarding destination. Call forwarding types include All Call Forward, No Answer Call Forward, Busy Call Forward, and Busy / No Answer Call Forward.
  • Page 92 School Zone To view call forwarding status of Classroom telephones: The Administrator uses a station assigned as an Administrator station and dials feature code [630] + [#]. A confirmation tone sounds and the LCD updates to show one of the following displays: C L A S SR O O M S TATU S C L A S S R O O M S TAT U S BS Y FW D TO XXXX...

  • Page 93: Speakerphone

    Speakerphone Speakerphone Press ON/OFF button to ON; an intercom dial tone will sound. Press the DSS key of the desired party or press an available OUTSIDE LINE button and dial the number. The speakerphone will be activated. Press the ON/OFF button to end the call. Speed Dial A keyset user can associate up to 20 frequently dialed numbers as Station Speed Numbers (9000-9019).
  • Page 94 Speed Dial Dial the telephone number and include these special codes: TRANS Initiates a Pulse-To-Tone switchover When used as the first entry in the speed bin, this inserts a non-display character causing numbers stored in the bin not to appear on the digital telephone’s display when bin is accessed.

  • Page 95: System Speed Dial Access

    Station/Port Fixed Number Press the FLASH button. A confirmation tone will sound. Line Group 1 is programmed along with SLT speed numbers, and thus Line Group 1 is used when activating station speed dial from an SLT. System Speed Dial Access Stations can be individually allowed or denied the ability to use system speed dial (9020-9099) numbers.

  • Page 96: Station Relocate

    Station Relocate Station Relocate The Station Relocation Feature allows you to dial a code followed by the old station number to bring all the station attributes including extension number, button mapping, speed dial, and class of service to the new location. A station can be relocated by unplugging it, then plugging it into a new location.
  • Page 97 Text Messaging (Silent Response) While receiving a Camp On or OHVO call: The called party may press a preprogrammed Text Message button with a specific message [633+XX]. For example … [633] + [38] means a telephone calling the station receives the message WHO IS IT ? Code Text Message Code...

  • Page 98: Uniform Call Distribution

    Uniform Call Distribution Uniform Call Distribution The Uniform Call Distribution (UCD) features are described in the following sections. UCD Calls In Queue Display From an idle display key telephone: Dial [567] followed by the UCD group number (55X), -or- Press the preprogrammed flexible button. The ON/OFF button LED lights steady.

  • Page 99: Ucd Available/Unavailable Mode

    Uniform Call Distribution UCD Available/Unavailable Mode If you are a UCD Agent, you can place your station in the Available mode to receive UCD type calls or in the Unavailable mode to block UCD calls from ringing to your station. To enter Available Mode: Dial [566] on the dial pad to start receiving UCD calls, -or-...

  • Page 100: Ucd Wrapup End

    Universal Day/Night Answer UCD Wrapup End An agent that wants to override the Wrapup Timer and immediately go back into an available UCD status can use a preprogrammed WRAPUP END flexible button. To override the Wrapup Timer: Preprogram a WRAPUP END flexible button using feature code 584.

  • Page 101: Voice Mail

    Voice Mail Voice Mail Call Forwarding to Voice Mail Groups Callers may be routed directly to your mailbox by forwarding your phone to a voice mail group. Lift the handset, or press the ON/OFF button. Press FWD, or dial [640]. Dial the desired code: [6] = All Calls [8] = Busy...

  • Page 102: Voice Mail Transfer With Id Digits

    Voice Mail Voice Mail Transfer with ID Digits While on a call and the caller on the other end wishes to leave a Voice Message for another VM user: At the initiating station, press TRANS. Dial the Voice Mail Group number or press preprogrammed VM GROUP flexible button.

  • Page 103: Voice Mail Group Access

    Voice Mail Voice Mail Group Access To access a VM Group: Dial VM Group number (440-447), or press preprogrammed VM Group flexible button, -or- Use the Soft Key’s VM1 option when in an idle condition (to access group 440 only). Voice Mail One-Touch Recording This “digital“...
  • Page 104 Voice Mail While on an internal or external call: Press the preprogrammed VM RECORD button or use the Soft Key’s REC option (for VM Group 440 only). The LED will flutter red during the setup and the following message will display: RE CO RD I NG SET UP MMM D D Y Y 00:00 am...

  • Page 105: Voice Mail (Flash-Based) Quick Reference

    Voice Mail Voice Mail (Flash-Based) Quick Reference ------------------------- --------------------------- M A I N M E N U Review Send a Mailbox Messages Message Options Confirm Cancel While [2] Record Msg Mailbox Greeting Playing Messages ... [#] End Msg [1] Review [2] Record [1] Rewind [3] Delete...

  • Page 106: Voice Mail (Flash-Based) Quick Start

    Voice Mail Voice Mail (Flash-Based) Quick Start The following is a quick start procedure for first-time users: 1. Obtain System Administrator information: » Voice mail system access number » Your mailbox number » Your temporary password 2. Dial voice mail system access number, -or- Call into the Auto Attendant, then press...

  • Page 107: Voice Mail (Hard Drive-Based) Quick Reference

    Voice Mail Voice Mail (Hard Drive-Based) Quick Reference ------------------------- --------------------------- M A I N M E N U Listen to Send a Extended Personal Transfer to Messages Message Options Options Mbx or Ext OPER Record Message While Playing Auto When finished, Messages …...

  • Page 108: Voice Mail (Hard Drive-Based) Quick Start

    Voice Mail Voice Mail (Hard Drive-Based) Quick Start The following procedure will assist first-time users: Obtain System Administrator information: » Voice mail system access number » Your mailbox number » Your temporary password Dial voice mail system access number. Once connected, enter your mailbox number. After prompt, enter temporary password and press Press to access Personal Options.

  • Page 109: Volume Control

    Volume Control Volume Control The volume control on the Digital Key Telephone controls ringing, handset, and speakerphone volumes. It also affects the receive volume of the “Wanderer” cordless unit. Display Messages -- While using these function/features, Digital Key Telephones display the following messages: Using the speakerphone S P EA KE R C AL L [#########]...
  • Page 110 Volume Control SINGLE LINE TELEPHONE The volume control on the Single Line Telephone is located on the right side of the telephone. The slider switch options are HI for loud volume, LO for low volume, and OFF to turn the ringer off. Two-line models have a volume switch for each line.

  • Page 111: Worksheets

    Worksheets Worksheets 24 Flexible Button Programming Worksheet Speed Dial Bin Programming Worksheet BIN 9000 BIN 9010 BIN 9001 BIN 9011 BIN 9002 BIN 9012 BIN 9003 BIN 9013 BIN 9004 BIN 9014 BIN 9005 BIN 9015 BIN 9006 BIN 9016 BIN 9007 BIN 9017 BIN 9008...

  • Page 112: Default Numbering Plan

    Default Numbering Plan Default Numbering Plan Function Code 911 Alert View/Del (reqs btn) 608/608+FLASH Account Code (reqs btn) Answering Machine Ring 654+[0] Answering Machine Speaker 654+[1] Attnd Attnd Clear Alarm (T-1) Attnd CO Line Ext (Off-Net) Fwd 603+[NNN]+[YYYY] Attnd Custom Message 694+[XX]+message Attnd Day/Night/Special (reqs btn) 631 (DND key)
  • Page 113 Default Numbering Plan Function Code Call Park - Personal Call Park - Station 439+[XXX] Call Park Pickup - Station #6+[XXX] Call Park Pickup - System (location 1-8 #430-#437 & & 9-14) #424-#429 Call Pickup (reqs btn) Caller ID Display (Answered Calls) Caller ID Display (Unans Calls) Caller ID Name/Number (reqs btn) Calling Forward Override...
  • Page 114 Default Numbering Plan Function Code Intercom Button (reqs btn) Keyset Mode 648+[#, ] Last Number Redial LCR (E911 active on CO Line) LCR (if active) or CO Line Group 1 Loop Key (reqs btn) Message Wait Answer Modem Modem - Voice Mail Access Name in Display Night Service (reqs btn) Off Hook Voice Over (reqs btn)
  • Page 115 Default Numbering Plan Function Code SLT Volume 638+[V] Speed Dial SPEED+[YYYY] Station Numbers (Fixed) 100-149 Station/Port Fixed Number Station Relocate 636+[XXX] Stop Trace UCD Avail/Unavail UCD CIQ Sta Display (any grp) 567+[UUU] UCD Group (grp 1-16) 550-565 UCD Wrap-up End (reqs btn) Unanswered CO Call Transfer Universal Day/Night Answer Voice Mail Group (grp 1-8)
  • Page 116 Default Numbering Plan STSe Station User Guide August 2005...

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